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elaine5757
Kingston-upon-Hull, United Kingdom

Nice hotel

4.0 of 5 bubblesReviewed 16 Jan 2024via mobile
Good size room. Very clean and staff at the customer service centre were first class.
Can’t remember the young lads name but he told us everything about the area and where best to go.
In fact I said to him you should be a tour guide he was that helpful.
So a big thank you to him.
The area is good too lots of places to eat and a great shopping mall attached.
The only real downside was the pool area.
Dirty and really needs an up date
Thank you from England
Date of stay: January 2024
Room Tip: Yes speak to the young lads on customer service desk their first class and will help with all...
Trip type: Travelled as a couple
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Imperial Hotel Kuching, Other at Imperial Hotel Kuching, responded to this review
Responded 25 Jan 2024
Dear elaine5757,

Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching.

We are delighted to know overall you have enjoyed your stay and find our room - big and clean. Most importantly we are honoured that you view our services provided from our Front Office counter service staff met with your expectation and more.

As for the pool cleanliness, it has been deep-cleaned as our yearly activity in mid of January 2024 (usually in the 1st quarter of the year). Rest assured that we will always look for way to improve our products and services to best serve guests like yourself.

We look forward to welcome you again in the near future. Thank you.

Kind regards,
Imperial Hotel Kuching

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (306)
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Reviewed 3 October 2023 via mobile

I stayed here for a week, 4 days being the IRS Symposium and the rest re-familiarising myself with Kuching.
My room on the 15th floor had a wonderful view towards the mountains and the night lights were beautiful (I didn't close the curtains).
Showers were both fantastic pressure although temperature fluctuations were a little inconvenient. The bath was lovely after one particularly cold day in a training room when the air-conditioning was unable to be changed.
Buffet breakfasts were a very good mix of traditional Malaysian, fruits, and Western options.
Proximity to the Boulevard shopping mall was welcome, as otherwise the length of time to travel to the city proper would have been insurmountable during a lunch break (to buy a jacket to survive the training room!).
Overall though, a very enjoyable stay, and perfect for the purpose.

Room tip: AirAsia travel is cheapest, and much more reliable than Grab to this location. A taxi is MYR 35 - 40 to the riverfront whereas AirAsia (book on App) is MYR 7 - 10.
Date of stay: September 2023
Trip type: Travelled on business
Thank nzEmm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 March 2023 via mobile

Overall i had an enjoyable stay at the Imperial Hotel but few things which i would highlight here.Being a hotelier myself during my stay i found that there was no greetings or smiling from the staff.Except the housekeeeping guys who i think did an excellent job.To me those at the front line staff their performance has much left be desired.

Date of stay: March 2023
Trip type: Travelled solo
1  Thank Bob T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 February 2023

Stay 4 nights 3 rooms 6 of us. First night was ok but have a surprise on 2nd night around 12+am, my room door was being open and slammed loudly.(luckily did hooked on door chain) only went to sleep in the morning was traumatize after the sudden shocked. Went to front desk on day3 and just a simple apologize and was told one of their staff took other guests to the wrong room.
Question- Shouldn't staff USE guest key card to show their room? instead using universe key card?

Was a package stay so can't do any chances. Anyway was the First & Last for this hotel.

Date of stay: February 2023
Thank 755chantels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Imperial Hotel Kuching, Other at Imperial Hotel Kuching, responded to this reviewResponded 28 February 2023

Dear Chantel Siew,

Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching.

Sorry for the unpleasant incident that you had experienced, the mistake have been noted and investigated by the management, relevant staff has been dealt with accordingly. We have to follow current set of SOPs, thank you for bringing it up to our attention, training and re-training will be consistently given to ensure we adhere to our SOPs.

Meanwhile, we hope the incident will not deter you from patronising with us again in the near future, thanks

Kind regards,
Imperial Hotel Kuching

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2023

Good value. Breakfast is excellent. Many facilities and rooms are good too. Service is variable. The restaurant staff are good; the reception staff are occasionally cold. Not very flexible with requests

Date of stay: December 2022
    • Value
    • Location
    • Service
1  Thank Shivaji D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Imperial Hotel Kuching, Other at Imperial Hotel Kuching, responded to this reviewResponded 27 January 2023

Dear 952shivajid,

Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching.

We are delighted to know overall you have enjoyed your stay and find us value for money. Meanwhile we thank you for feedback on service deliveries, have shared with team members. Rest assured that we will always look for way to improve our products and services to best serve guests like yourself.

We look forward to welcome you again in the near future. Thank you.

Kind regards,
Imperial Hotel Kuching

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2022 via mobile

This luxury hotel provides very good accommodation with marvellous services and facilities. Attending a convention in this hotel is convenient as most of the meeting rooms are on a same floor. Shopping mall is just a few steps away making it easy and relax. Good value!

Date of stay: October 2022
Trip type: Travelled on business
Thank petersjsim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Imperial Hotel Kuching, Other at Imperial Hotel Kuching, responded to this reviewResponded 16 October 2022

Dear petersjsim,

Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching.

We are delighted to know overall you have enjoyed your stay and find us value for money. Thank you for finding the venue suitable for hosting convention with the many break-out rooms for use, as well as the conveniences provided with the adjoining Boulevard Shopping Mall.

Looking forward to welcome you again in the near future. Thank you.

Kind regards,
Imperial Hotel Kuching

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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