When my girlfriend and I want to check in at this hotel, we were asked to wait for about 1 hour and a half for the room preparation. After the waiting period, one of the other staff mention that we will have to wait for another half and hour for the housekeeping to complete. We almost lost our patience and wanted to asked for refunds if we still have continue to wait.

Then, hearing our dissatisfaction, Mr. Royce Villegas interrupted the other staff and asked to handled the issue with us personally. And we could not speak more highly on how he communicate with us making us understand the current congested situation that they are having at the moment. He upgraded our room to make amends and left an apology note in that room!

Because of the such an excellent customer service from Mr. Royce Villegas, I will definitely stay here again and I recommend other to come here too.

Stayed for 3 nights at this hotel in October 2019. The room was excellent and very well kept thanks to the house keeping. Front desk staff were courteous but only a few spoke fluent English. The mall access through the hotel was convenient.

We stayed here for just one night on our November trip to Malaysia, as our last night on Borneo. It’s a pleasant large hotel, near the centre of the city and the river. We walked to the river (where there was a festival on during our stay) and along it to a cluster of restaurants and bars, so it’s certainly well-located.

It’s a modern and well-kept hotel with friendly and welcoming staff on the front desk although check-in took a long time. Our room had a view of the waterfront and was large and spotless. Slightly odd set-up with a glass screen between bedroom and bathroom rather than a wall but there is a blind which affords some privacy for the occupants!

The breakfast buffet was huge with everything from sushi to traditional Malay breakfast fare and everything in between. You certainly won’t go hungry if you stay here! We also had a couple of drinks at the bar next to the infinity pool which overlooks the river as well. It’s a lovely setting although service was almost painfully slow considering there weren’t many other people at the bar. But it was a nice spot to come back to for after dinner drinks and watch the light show over the river. It was ideal for a one-night stay, although I might look for something smaller and more intimate if we’d have been in the city for longer.