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penangnite41
Penang, Malaysia

Best choice in Kuching

4.0 of 5 bubblesReviewed 12 Jun 2024
Our second visit to this hotel of choice in Kuching, Sarawak. The location is the best possible, close to the river, post office, bank, museum and above all a good shopping center where their lift brings you directly into the lower floor. Breakfast is very good and the redecorated dining room has a pleasant ambiance. Service is good. Especially Royce Villegas, Front Office Manager, has given us exceptional service and support. A highly recommended hotel for a Sarawak/Kucing visit.
Date of stay: June 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel, responded to this review
Responded 5 weeks ago
Dear TTokong,

Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us.

We could not be more pleased to know that you had a wonderful stay and loved the services extended by our team. We are more than pleased to know that you found yourself staying comfortably in our room and loved the services extended by our professional team, in particular Royce who exceeded your expectations. At the same time, we are glad that you enjoyed the convenient location. Most reassuring indeed to know you will recommend us and return if your travel brings you back to beautiful Kuching!

Kind regards,
Serene
MarCom Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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The Theatre Hotel Kuching is a luxurious hotel located in the heart of Kuching City, Sarawak. Our hotel is a perfect blend of history and modern luxury, providing you with an exceptional experience during your stay with us. Our team is dedicated to making your stay memorable and comfortable. We offer a wide range of services to our guests, including 24-hour front desk, free Wi-Fi, Self Service laundry, and more. Our rooms are spacious, elegantly designed, and equipped with all modern amenities t
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Reviews (492)
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Traveller rating
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Reviewed 7 June 2024

The Waterfront is a fantastic hotel in a brilliant location. Our room (as many others) had a wonderful view across the river to the golden roofed Sarawak State Assembly building and the Astana Palace and entertained us with a fabulous water fountain and light show every evening. The staff were brilliant, so friendly and helpful. We loved the hotel and Kuching.

The hotel had an excellent restaurant and was very close to Chinatown and other restaurants, Breakfast was an enormous buffet, with just about everything you could want, including a selection of prettily decorated miniature cakes. Our room was spacious and quite luxurious; the only thing we didn't like was the cheap toilet seat, which, while clean, was not of the quality of everything else about the hotel. Overall, we would certainly recommend The Waterfront.

Room tip: Worth paying a little more for the experience.
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Scenic47058386846
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel, responded to this reviewResponded 5 weeks ago

Dear Scenic47058386846,

Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us.

We are pleased to know that you had a wonderful stay and loved the services extended by our team. We are more than grateful that our location offers you with the convenience to a few of Kuching’s top tourist spots. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. Most reassuring indeed to know you will return if your travel brings you back to beautiful Kuching.

We look forward to welcoming you back to The Waterfront Hotel in the near future.

Kind regards,
Serene
MarCom Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2024 via mobile

Nice hotel. Breakfast so amazing. We love it. Swimming pool have a nice staff auntie. Really very nice and friendly. Lobby have a nice smell. Overall very good hotel to stay. Downstairs have a shopping mall, convenient shopping and eat. But bathrobe got some stain. Maybe need change new already

Date of stay: April 2024
Trip type: Travelled with family
Thank ling898911
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel, responded to this reviewResponded 30 May 2024

Dear ling898911,

Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us.

We are grateful for your patronage in addition to the compliments extended. We are more than pleased to know that you found yourself staying comfortably with us and that you enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. Also, we are pleased to know that you loved the services extended by our team. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.

We look forward to welcoming you back to The Waterfront Hotel in the near future.

Kind regards,
Serene
MarCom Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2024

My husband and I enjoyed our 5-night stay here. The hotel is in an excellent location, being attached to the Plaza Medeka Mall which has a number of restaurants available as well as just a short walk to the waterfront area, Chinatown, Carpenter Street, and India Street. Our room was clean and quite spacious, but unfortunately it lacked a dining table. We prefer to get takeaway food and eat in our room, so the lack of a dining surface made this awkward. There was a large chaise longue that wasn't really necessary. Overall, the furniture is dated and a bit worn down. The chaise had some visible stains on it. The bed was very comfortable. The bathroom was spacious with a large shower that had both a rainfall showerhead and handheld sprayer. On several occasions the handheld sprayer and its base came off of the wall and we had to put it back on. The shower's temperature and were pressure were very good. The sink drained somewhat slowly. One other issue was the room's landline phone. We could not get it to work to make a local call nor were we able to phone the front desk. Although most of these issues are minor, they should not occur at a five-star hotel. We did not try the hotel breakfast, so I can't speak to its value. The hotel staff were all quite welcoming and friendly. We also enjoyed the unique touches of the cat-shaped cookies served with the complimentary tea/coffee/infused water service provided in the lobby and interacting with the hotel's resident kitty. Overall, this was a good place to stay in Kuching.

Room tip: Plaza Merdeka, the mall next door, is open from 10 AM to 10 PM daily and is accessible from the hotel without having to go outside.
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MmeReverie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel, responded to this reviewResponded 30 May 2024

Dear MmeReverie,

Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us.

We are more than pleased to read that you had a wonderful stay and that our location offers you with the convenience to a few of Kuching’s top tourist spots. At the same time, we take note of your feedback on the hotel facilities, in particular the room condition and we apologize for the less than satisfactory experience you had. However, we are glad to read that the service provided by our staff left you feeling satisfied. Rest assured that your feedback will serve as our guide as we continuously work to improve our service for the betterment of our guests.

We look forward to welcoming you back to The Waterfront Hotel in the near future.

Kind regards,
Serene
MarCom Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2024

It's beautifully located at the central place. The Mall is attached to it Local restaurants are at a walking distance. India street nearby. Excellent SPA with professional therapists are available nearby. Very caring and friendly staff and management. Comfortable rooms with all ammonites are available. Good view from the room. Just 20 minutes to the Kuching International airport. Easy to get taxi or grab. Excellent staff. Delicious food. Excellent service. We enjoyed very much. Special thanks to Kenneth Bong the Operations Manager, Ivan Chai, the Director of Sales, Mike Dellen, the night Manager for their great assistance during our stay. . A wonderful experience, especially for my wife visiting for the first time. Thanks to my daughter Jessica Ann (who is conducting training here) for bringing us here. Will come back

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Michael A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel, responded to this reviewResponded 30 May 2024

Dear tripadmajor,

Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us.

We are grateful for your patronage in addition to the compliments extended. We are more than pleased to know that you found yourself staying comfortably with us and that you enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. Also, we are pleased to know that you loved the services extended by our team in particular Mr. Kenneth, Mr. Ivan and Mike who exceeded your expectations. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.

We look forward to welcoming you back to The Waterfront Hotel in the near future.

Kind regards,
Serene
MarCom Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2024

Book the excellent Club rate floor. Bedrooms, dining rooms executive lounge, swimming pool are well very clean and maintained.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Maps31642187533
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel, responded to this reviewResponded 7 May 2024

Dear Maps31642187533,

Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us.

We are grateful for your patronage in addition to the very nice compliments extended. We are glad that you were happy with our hospitality and that you will recommend us. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.

We hope we can welcome you again very soon at The Waterfront Hotel while visiting Kuching.

Kind regards,
Serene
MarCom Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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