Thank you for taking your time to review us at Tripadvisor. I noticed that we failed to meet your expectations in certain aspects of your recent stay with us. After careful review of your concerns, I offer you my deepest apologies for having failed to give you the service all our residents expect.
Since we are constantly looking at ways to improve our services, following your feedback, I will focus my efforts to seek improvements in these areas. We do hope you will give us another opportunity to change the impression you have of us.
Once again, thank you for your valued feedback. From all of us at Somerset Damansara Uptown Petaling Jaya, we look forward to welcoming you again at any one of our serviced residences.
Li Wen HO
Snr. Operations Executive