Good location. Low service standard & cleanliness. Feel like staying in 2-3 stars hotel. As platinum member, no welcome gift/ drink offer. Very far different compare with others brand elite members. A lot need to be improved.More
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Booking.com
Booking.com
My birthday was on the 11th #neverforget. I didn't ask if my friends told the reception it was for a birthday because there were no complimentary cake. My friends booked a few rooms. My family had the 1 bedroom apartment. The toilet is huge, no tub, 2 towels, 1 hair towel, no face towel. The kitchenette is fully stocked with a full size fridge. They didn't really check their amenities so I didn't get bedroom slippers, bathrobes & pen. This is small matters but if they're not alert to this god knows what else they miss.
Pool is by reservation as usual, because of Covid. which is great. You get the keycard from the reception. My kids gets the 7am slot which is fine but there was only 1 unused towels beside a pile of used towels.
Breakfast will be sent to the room as per accordance to Covid SOP. They have a fixed menu. We had 2 sets of fried mee and guava juice.
I will continue my review for the 2nd weekend in another post.
Dear EzLiiva,
Thank you for taking the time to share your feedback, allowing us the opportunity to address your concerns. We have noted your observations and recommendations for improvements to the highlighted areas of concerns. Please be assured that we have shared these with our respective team members and our breakfast service provider.
We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for your valued feedback and we look forward to welcoming you again to have another opportunity to serve you better.
Yours Sincerely,
Adrianne Loh
Asst. Residence Manager
The only downside is a bit dusty.... Might be been some times no occupancy using the room...
Check in was fast, takes them only <10 min. Room view scenery was fabulous.
Reception counter (Front Desk) is....A bit small.
Very clean along the walkway, lift,
Dear KengWahw2019,
Thank you for taking the time to share your feedback, allowing us the opportunity to address your concerns. We have noted your observations and recommendations for improvements to the highlighted areas of concerns. Please be assured that we have shared these with our respective team members.
We will continue in our improvement efforts to provide excellent service and products to our residents.
Once again, thank you for your valued feedback and we look forward to welcoming you again to have another opportunity to serve you better.
Yours Sincerely,
Adrianne Loh
Asst. Residence Manager
I like this place and will highly recommend it. Spacious, clean and good location. The kitchen is equipped with utensils, cutleries, pots and pans. I could just walk down to Starling Mall for convenient dining and groceries shopping.
Dear Poylingchin,
Thank you for sharing your recent stay experience with us. We are delighted that you enjoyed our spacious well-appointed apartments with a fully equipped kitchen. As Somerset Damansara Uptown Petaling Jaya is directly linked to the Starling mall, we are happy that you enjoyed the various service outlets as well as F&B outlets within a short walking distance.
We will continue to work on further improvements to our services and facilities in order to provide our residents with a thoroughly pleasant stay experience. Thank you for your valued patronage. We look forward to welcoming you again in the near future.
Warm Regards,
Dennis Chong
Residence Manager
Pros - great location, clean premises. Front desk staff were very helpful.
Cons- low water pressure. The rain shower doesnt work because of insufficient water pressure. The normal shower works but water pressure still low.
Dear Worldsailor,
Thank you for sharing your recent stay experience with us. As Somerset Damansara Uptown Petaling Jaya is directly linked to the Starling mall, we are happy that you enjoyed the various service outlets as well as F&B outlets within a short walking distance. We truly appreciate your kind compliments for the attentiveness of our team members.
At the same time, I would like to sincerely apologize for the inconveniences due to slow water pressure from the shower head. Please rest assured that I have forwarded your comments to our Engineering team, and we are taking the appropriate measures to address this problem and prevent future occurrence.
We are grateful that these lapses did not deter you from enjoying your stay with us and sincerely thank you for your valued support. We look forward to welcoming you again in the near future.
Best regards,
Dennis Chong
Residence Manager
Good location and link to mall with all the necessity require. The staff and facilities are good. Haven't tried the food serve yet in this facility but might do it in the future. Quite room with cosy space after hard day work!.. Well deep sleep!!
Dear Shaidhamid,
Thank you for taking time to write such a lovely review on your stay with us at Somerset Damansara Uptown Petaling Jaya. The team is truly heartened to note that you had a delightful stay with us and enjoyed our spacious well-appointed apartments with a fully equipped kitchen. We cannot thank you enough for your fabulous compliments on our friendly and helpful staff members.
Thank you! All of us truly enjoyed being of service to you and we sincerely look forward to hosting you on another faultless and enjoyable stay with us again soon.
Yours sincerely,
Dennis Chong
Residence Manager
