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hannahcM6354QF

Housekeeping Issue

Name: Housekeeping Issue
Item: Somerset Damansara Uptown Petaling Jaya
Rating: 1
Author: hannahcM6354QF

Review of Somerset Damansara Uptown Petaling Jaya

Reviewed 6 February 2022 via mobile

This was the second time we stayed at this hotel. We usually stay at least 3 nights. The biggest issue with this hotel is cleanliness and housekeeping. The room is quite dusty, especially the ceiling fan. There is no housekeeping at all for our room throughout the stay despite numerous calls have been made. End up we called front desk to get us towel at least. Although they said housekeeping is from 9am to 5pm, I just couldn't figure out how they could miss our room. If they missed out on the first day, they should at least schedule the housekeeping early on the second day. No choice, we got to place the garbage outside our room, i guess it happened to others guests as well. Anyway, when we check out we complaint about the issue again, they admitted that they were short handed. I hope they could resolve this issue soon and train the housekeeping staffs well. Although there was daily housekeeping during my last visit, the staff did not do a thorough clean.More

Date of stay: February 2022

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jetles

Reviewed 3 January 2022

year end stay...

Good location. Low service standard & cleanliness. Feel like staying in 2-3 stars hotel. As platinum member, no welcome gift/ drink offer. Very far different compare with others brand elite members. A lot need to be improved.

Date of stay: December 2021

Review collected in partnership with this hotel

Ask jetles about Somerset Damansara Uptown Petaling Jaya

Thank jetles

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dear Jetles,

Thank you for taking your time to review us at Tripadvisor. I noticed that we failed to meet your expectations in certain aspects of your recent stay with us. After careful review of your concerns, I offer you my deepest apologies for having failed to give you the service all our residents expect.

Since we are constantly looking at ways to improve our services, following your feedback, I will focus my efforts to seek improvements in these areas. We do hope you will give us another opportunity to change the impression you have of us.

Once again, thank you for your valued feedback. From all of us at Somerset Damansara Uptown Petaling Jaya, we look forward to welcoming you again at any one of our serviced residences.

Yours sincerely,
Li Wen HO
Snr. Operations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

EzLiiva

Petaling Jaya, Malaysia

1620

Reviewed 28 September 2021

My friends surprised me with a stay here😘

My birthday was on the 11th #neverforget. I didn't ask if my friends told the reception it was for a birthday because there were no complimentary cake. My friends booked a few rooms. My family had the 1 bedroom apartment. The toilet is huge, no tub, 2 towels, 1 hair towel, no face towel. The kitchenette is fully stocked with a full size fridge. They didn't really check their amenities so I didn't get bedroom slippers, bathrobes & pen. This is small matters but if they're not alert to this god knows what else they miss.

Pool is by reservation as usual, because of Covid. which is great. You get the keycard from the reception. My kids gets the 7am slot which is fine but there was only 1 unused towels beside a pile of used towels.

Breakfast will be sent to the room as per accordance to Covid SOP. They have a fixed menu. We had 2 sets of fried mee and guava juice.

I will continue my review for the 2nd weekend in another post.

Date of stay: September 2021

Ask EzLiiva about Somerset Damansara Uptown Petaling Jaya

Thank EzLiiva

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dear EzLiiva,

Thank you for taking the time to share your feedback, allowing us the opportunity to address your concerns. We have noted your observations and recommendations for improvements to the highlighted areas of concerns. Please be assured that we have shared these with our respective team members and our breakfast service provider.

We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for your valued feedback and we look forward to welcoming you again to have another opportunity to serve you better.

Yours Sincerely,
Adrianne Loh
Asst. Residence Manager

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kengwahw2019

Sri Kembangan, Malaysia

5367

Reviewed 30 August 2021 via mobile

Will be back again. Keep up the standard

The only downside is a bit dusty.... Might be been some times no occupancy using the room...

Check in was fast, takes them only <10 min. Room view scenery was fabulous.

Reception counter (Front Desk) is....A bit small.

Very clean along the walkway, lift,

Date of stay: August 2021

Ask kengwahw2019 about Somerset Damansara Uptown Petaling Jaya

1 Thank kengwahw2019

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dear KengWahw2019,

Thank you for taking the time to share your feedback, allowing us the opportunity to address your concerns. We have noted your observations and recommendations for improvements to the highlighted areas of concerns. Please be assured that we have shared these with our respective team members.

We will continue in our improvement efforts to provide excellent service and products to our residents.

Once again, thank you for your valued feedback and we look forward to welcoming you again to have another opportunity to serve you better.

Yours Sincerely,
Adrianne Loh
Asst. Residence Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

poylingchin

Subang Jaya, Malaysia

Reviewed 20 January 2021

Staycation

I like this place and will highly recommend it. Spacious, clean and good location. The kitchen is equipped with utensils, cutleries, pots and pans. I could just walk down to Starling Mall for convenient dining and groceries shopping.

Date of stay: December 2020

Review collected in partnership with this hotel

Ask poylingchin about Somerset Damansara Uptown Petaling Jaya

Thank poylingchin

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dear Poylingchin,

Thank you for sharing your recent stay experience with us. We are delighted that you enjoyed our spacious well-appointed apartments with a fully equipped kitchen. As Somerset Damansara Uptown Petaling Jaya is directly linked to the Starling mall, we are happy that you enjoyed the various service outlets as well as F&B outlets within a short walking distance.

We will continue to work on further improvements to our services and facilities in order to provide our residents with a thoroughly pleasant stay experience. Thank you for your valued patronage. We look forward to welcoming you again in the near future.

Warm Regards,
Dennis Chong
Residence Manager

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worldsailor

Lianyungang, China

Reviewed 5 January 2021

Great location, clean and helpful staff

Pros - great location, clean premises. Front desk staff were very helpful.

Cons- low water pressure. The rain shower doesnt work because of insufficient water pressure. The normal shower works but water pressure still low.

Date of stay: December 2020

Review collected in partnership with this hotel

Ask worldsailor about Somerset Damansara Uptown Petaling Jaya

Thank worldsailor

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dear Worldsailor,

Thank you for sharing your recent stay experience with us. As Somerset Damansara Uptown Petaling Jaya is directly linked to the Starling mall, we are happy that you enjoyed the various service outlets as well as F&B outlets within a short walking distance. We truly appreciate your kind compliments for the attentiveness of our team members.

At the same time, I would like to sincerely apologize for the inconveniences due to slow water pressure from the shower head. Please rest assured that I have forwarded your comments to our Engineering team, and we are taking the appropriate measures to address this problem and prevent future occurrence.

We are grateful that these lapses did not deter you from enjoying your stay with us and sincerely thank you for your valued support. We look forward to welcoming you again in the near future.

Best regards,
Dennis Chong
Residence Manager

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Housekeeping Issue - Somerset Damansara Uptown Petaling Jaya

Housekeeping Issue