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Reviewed 16 June 2022

Check in and check out was a breeze, reception always responsive and helpful.
House keeping a bit short handed. But service recovery well coordinated.
Though rooms had rubbish bins, Placement of large bins in service lift lobby would be great for disposal of larger trash bags etc vs having to leave it outside room doors. Odors in the hallways overnight can be avoided.
The minor shortfalls did not overshadow the positive stay experience. And staff always ready to rectify/address any requests.

Date of stay: June 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kennethtancy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Wilson Low, General Manager at Somerset Damansara Uptown Petaling Jaya, responded to this reviewResponded 16 June 2022

Dear Kennethtancy,

My team and I are truly pleased to hear that we met your expectations when it comes to our services and hospitality. We always strive to deliver our best although monitoring our effectiveness can be a challenge sometimes, hence feedback like yours is sometimes needed to boost our staff morale. Thank you for your review, we will take your suggestions into considerations and we look forward to welcoming you back should the future brings you back to Somerset Damansara Uptown Petaling Jaya. Thank you. Syazami Zainol - Snr. Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2022 via mobile

I was sleeping in the room, and suddenly the sound system started at 2.30am in the morning. The remote was placed at the table so there's no chance of me hitting the switch on button by mistake. I switch it off, but after 5 mins, it started again out of nowhere. It was so scary, i rushed to the reception at 2.45 in morning to look for help. Also, i asked them if someone visit my room daily to do cleaning in my absence, they didi had any proper records to check this. This was very scary for me to see the sound bar getting started out of nowhere by its own. I couldn't sleep that full night and the next day I was forced to change the room. I had to pack all my bags, wrap up my kitchenette and shift to another room.
Very scary and pathetic experience with my stay and I don't recommend it at all.

Thanks.

Date of stay: April 2022
Trip type: Travelled on business
1  Thank Pranju_16
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Somerset Damansara, Guest Services / Front Office at Somerset Damansara Uptown Petaling Jaya, responded to this reviewResponded 22 April 2022

Dear Pranju_16,

Thank you for your review. We sincerely regret that you did not enjoy your stay with us. Please allow us to clarify that our sound bar system may have possibly connected to another's guest bluetooth. However, thank you for your valued feedback, allowing us the opportunity to address your concern.

We do hope you will give us another opportunity to change the impression you have of us.

Once again, thank you for your valued patronage.
We look forward to welcoming you back soon for a further improved stay experience.

Warmest Regards,
Li Wen HO
Snr. Operations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2022 via mobile

This was the second time we stayed at this hotel. We usually stay at least 3 nights. The biggest issue with this hotel is cleanliness and housekeeping. The room is quite dusty, especially the ceiling fan. There is no housekeeping at all for our room throughout the stay despite numerous calls have been made. End up we called front desk to get us towel at least. Although they said housekeeping is from 9am to 5pm, I just couldn't figure out how they could miss our room. If they missed out on the first day, they should at least schedule the housekeeping early on the second day. No choice, we got to place the garbage outside our room, i guess it happened to others guests as well. Anyway, when we check out we complaint about the issue again, they admitted that they were short handed. I hope they could resolve this issue soon and train the housekeeping staffs well. Although there was daily housekeeping during my last visit, the staff did not do a thorough clean.

Date of stay: February 2022
Trip type: Travelled as a couple
1  Thank hannahcM6354QF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Somerset Damansara, Guest Services / Front Office at Somerset Damansara Uptown Petaling Jaya, responded to this reviewResponded 18 February 2022

Dear HannahcM6354QF,

Thank you for taking your time to review us at Tripadvisor.

While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve.

We have noted your observations for improvements to the housekeeping service standards and consistency levels. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding as it may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our residents.

Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.

Yours sincerely,
Li Wen HO
Snr. Operations Executive

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Reviewed 3 January 2022

Good location. Low service standard & cleanliness. Feel like staying in 2-3 stars hotel. As platinum member, no welcome gift/ drink offer. Very far different compare with others brand elite members. A lot need to be improved.

Date of stay: December 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jetles
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Somerset Damansara, Guest Services / Front Office at Somerset Damansara Uptown Petaling Jaya, responded to this reviewResponded 10 January 2022

Dear Jetles,

Thank you for taking your time to review us at Tripadvisor. I noticed that we failed to meet your expectations in certain aspects of your recent stay with us. After careful review of your concerns, I offer you my deepest apologies for having failed to give you the service all our residents expect.

Since we are constantly looking at ways to improve our services, following your feedback, I will focus my efforts to seek improvements in these areas. We do hope you will give us another opportunity to change the impression you have of us.

Once again, thank you for your valued feedback. From all of us at Somerset Damansara Uptown Petaling Jaya, we look forward to welcoming you again at any one of our serviced residences.

Yours sincerely,
Li Wen HO
Snr. Operations Executive

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Reviewed 28 September 2021

My birthday was on the 11th #neverforget. I didn't ask if my friends told the reception it was for a birthday because there were no complimentary cake. My friends booked a few rooms. My family had the 1 bedroom apartment. The toilet is huge, no tub, 2 towels, 1 hair towel, no face towel. The kitchenette is fully stocked with a full size fridge. They didn't really check their amenities so I didn't get bedroom slippers, bathrobes & pen. This is small matters but if they're not alert to this god knows what else they miss.

Pool is by reservation as usual, because of Covid. which is great. You get the keycard from the reception. My kids gets the 7am slot which is fine but there was only 1 unused towels beside a pile of used towels.

Breakfast will be sent to the room as per accordance to Covid SOP. They have a fixed menu. We had 2 sets of fried mee and guava juice.

I will continue my review for the 2nd weekend in another post.

Date of stay: September 2021
Trip type: Travelled with family
Thank EzLiiva
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Somerset Damansara, Guest Services / Front Office at Somerset Damansara Uptown Petaling Jaya, responded to this reviewResponded 4 October 2021

Dear EzLiiva,

Thank you for taking the time to share your feedback, allowing us the opportunity to address your concerns. We have noted your observations and recommendations for improvements to the highlighted areas of concerns. Please be assured that we have shared these with our respective team members and our breakfast service provider.

We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for your valued feedback and we look forward to welcoming you again to have another opportunity to serve you better.

Yours Sincerely,
Adrianne Loh
Asst. Residence Manager

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