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Reviewed 27 April 2021 via mobile

The associates are excellent!
Would like to shout out the associates name for them to get the recognitions

Front office :

Puru - attended my phone call with proper greetings and warm welcoming tone.

Jeremy - help us for seamless check in

Adeline - attentive and her warm smile bring the FO more delightful

Andy (loyalty manager/ club manager) - who have surprised my daughter by giving wristband

Wan Hui (intern) - who is very attentive as well

During checkout: Fong xin and Khaidy are attentive!

Miyabi Japanese restaurant:

Wainhe siah - did extra initiative to fulfil my request (additional chilli padi for my garlic fried rice which made me impressed)

Including Kalai and Yamuna who have surprised my daughter and gave her marshmallow ( impressed too)

Not forgetting their Chef Tetsuya san who greets us with some warm welcome and even when we leaves the restaurant. ( arrigato)

Morning breakfast restaurant:

There was a Malay girl : Niyatisha who also very welcoming compared to other associates

Not forgetting Chef Nanda and entire chefs on duty on that who is taking care all of the guest orders ( tip top notch service)

I have ordered the waffle and noticed that the chef were taking their time which is good to ensure the guest satisfied with their meal (pst ; not blaming them but good job!)

Pool bar area associates also very helpful when i have asked them for pool towels

My only concern will be ,not place the table near to kids pool area due to notice some of the guest who smokes cigars which the smokes travels to the kids pool area and it can be smell strongly .

Im sorry if i have misspelled any of the associates name

During this pandemic,hotel line are badly effected but nevertheless the associate’s attentiveness and hospitality never let the hotel name down including, GM, HOD and the management guidance

Date of stay: March 2021
Trip type: Travelled with family
Thank SivashankarRajandran
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Angela Fox, General Manager at Sheraton Petaling Jaya Hotel, responded to this reviewResponded 28 April 2021

Dear SivashankarRajandran

Firstly, thank you very much for choosing to stay at Sheraton PJ ! We truly appreciate you taking the time to provide such wonderful recognition for so many of our valued associates. Our team take great pride in delivering memorable service to our guests, and we have shared your kind words with them to motivate them to continue doing so.

Thank you for your feedback regarding smoking near the children's pool as well.

Again, thank you for sharing your experience with our associates, and we hope to welcome you back again soon!

Warmly

Angela Fox
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2021 via mobile

Had a great day ahead.. with a wonderful staff as well...
The bar manager NARESH is a kind and humble.. and for sure... CHEF NANDA is the best ever!!!! The food was so delicious and “we just think what a man!!” Hope to see u all soon ya

Date of stay: April 2021
Trip type: Travelled with family
Thank Raj8400
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Angela Fox, General Manager at Sheraton Petaling Jaya Hotel, responded to this reviewResponded 28 April 2021

Dear Raj8400

Thank you so much for celebrating your Dad's birthday at Sala Bar! We're very pleased to hear that Naresh took such great care of you, and that you enjoyed Chef Nanda's delicious cuisine.

We look forward to seeing you again soon!

Best regards

Angela Fox
General Manager

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Reviewed 12 April 2021 via mobile

Special thanks to Ms. Wati for the superb and friendly service! She was kind enough to secure me a table by the Windows for me to spend my New Year Eve with my friend! Quiet and comfy ambience and food is delicious as well! Service is great too overall a solid 9.5/10!! Thank you Ms. Wati!

Date of stay: January 2021
Trip type: Travelled with friends
Thank Jin0122
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Angela Fox, General Manager at Sheraton Petaling Jaya Hotel, responded to this reviewResponded 15 April 2021

Dear Jun0122

Thank you very much for sharing your review on your New Year's Eve experience with your friend. We are very proud of our team and the service that they delivery, and have shared your much appreciated feedback with Wati to recognise her for her efforts.

Thank you again, and we hope to see you soon.

Warm regards

Angela Fox
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2021

Sheraton Petaling Jaya hotel is easily to be located as it is facing a main road. It can be reached via LRT Asia Jaya. Guests are required to go to ground floor (Hotel entrance lobby) for scanning MySejahtera QR code and checking body temperature. The check-in and check-out processes are to be conducted on 3rd floor (Reception Lobby). The check-in and check-out processes were smooth during our stay.

On-site parking is available with RM3/hour, and RM30/day for valet parking. We took the Drive, Dine and Dream package inclusive of breakfast and dinner, and complimentary self-parking. We stayed in a Deluxe King room (12th floor), the air-conditioned room was spacious and clean. We were provided with four pillows, pillowtop mattress, and duvet. The king bed was comfortable to sleep on. There is a writing desk with ergonomic chair, and sofa in the room. Room amenities included four complimentary bottled water, tea/coffee-making facility, empty fridge (due to CMCO), telephone, wardrobe, bathrobes, slippers, iron and ironing board, safe box, torchlight, television (local and international channels), and alarm clock.

There is a body-length mirror (part of the wardrobe) opposite of the ensuite bathroom. A waist-length mirror and lighted make-up mirror can be found in the ensuite bathroom The ensuite marble bathroom has a washing basin, bath tub, hair dryer, body towel, hand towel, floor mat, toilet, standing and rainforest shower. Toiletries such as tooth brush and tooth paste, bath and facial bar, shampoo, conditioner, body wash, lotion, comb, vanity kit, shower cap, toilet paper, and tissue paper are provided.

We had breakfast and dinner (buffet style) in Feast, located on the same floor as the reception lobby. The food variety was sufficient for hearty meals. In-room dining service is available until 12AM. The infinity swimming pool (33rd floor) opens from 7AM to 7PM. Advance reservation is required as each room is given 1 hour to enjoy the pool. In short, we had a relaxing weekend in Sheraton Petaling Jaya. The staffs were courteous and professional.

Date of stay: April 2021
Trip type: Travelled as a couple
2  Thank Xin-Fang
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Angela Fox, General Manager at Sheraton Petaling Jaya Hotel, responded to this reviewResponded 9 April 2021

Dear Xin-Fang

Thank you very much for taking the time to share your detailed description of the hotel and your experience with the TripAdvisor Community. We are so pleased that overall you had a relaxing stay, and found our location to be convenient and the service to your expectation.

We look forward to welcoming you back again in future.

Warm regards

Angela Fox
General Manager

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Reviewed 22 March 2021 via mobile

My besties and i had our afternoon tea at the sheraton club level 31. It was luxurious and great place to have our date.

The menu was good and delicious. Better than other 5 stars i ever had. The staffs were nice and kind. The view from level 31 was funtastic.

Will definitely come again.

Date of stay: October 2020
Trip type: Travelled with friends
2  Thank dianahamasuba
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Angela Fox, General Manager at Sheraton Petaling Jaya Hotel, responded to this reviewResponded 23 March 2021

Dear dianahamasuba

We are so pleased to hear that you & your friends enjoyed your afternoon tea experience and time together with us! Indeed the view from Level 31 is quite spectacular. We look forward to welcoming you back soon!

Warmly
Angela Fox
General Manager

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