Another terrible experience staying in this hotel,
1. U will never imagine u will see many cockroaches surrounding you in the room, and not only in room and in toilet as well. I have 3 kids with me in the family suite, but since day 1 already mentioned to the house keeping. But then again, I will "meet" the cockroaches until I left.
2. Low maintenance - downlight is hanging and no functioning. Side table bulb is mot installed properly, I nd to fix it myself.
3. Glass is break after I pour hot water, luckily my son not getting injured. Mentioned this issue to the managaer on duty. The reaction is, ok, alright.
4. Since the room I booked without breakfast, and decided to walk in since was public holiday, when I took the plates and glass, most of that are dirty. And the staffs there are not well trained.
5. When I was at the concierge counter, waiting more than 15minutes to get my parking ticket to validate, no one attended, until shouted at the staff then only come to attend with slumber face.
Well, I can't imagine this is 5 star rated hotel. Used to be regular customers here, but this round make us so disappointed.