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“Poor experience during wedding banquet ”

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Royale Chulan Damansara
Ranked #8 of 50 Hotels in Petaling Jaya
Reviewed 5 December 2015 via mobile

I just got back from a chinese wedding banquet and felt the need to highlight certain things that have marred my experience throughout the night.

1. Waitress was poorly trained, didn't know how to scoop the soup properly and served the soup to me with 1 finger dipped into the soup.

2. Waitress lacked common courtesy, we saved some food for friends who were helping with the wedding flow and wasn't able to eat yet. The waitress came and scoop up the plate full of untouched food without asking any of us. The moment any of us noticed, the plate of perfectly fine food is gone.

3. Food quality for some of the courses are poor - the chicken dish looked like some pop corn chicken breast which was fried and then drenched with some plum sauce. Lacked the finesse of a 4 and half star hotel chef's product.

4. Projector was way high up in the sky, and screens were small. My friend did a presentation of old photos, and I could barely read the words or see the faces of people in group photos.

Stayed: December 2015, travelled with friends
7  Thank Gan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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213 - 217 of 498 reviews

Reviewed 1 December 2015

This is a re-visit and the hotel standard remains fairly good. Checking in was a breeze with efficient and friendly staff at the Reception. It is still a nice and clean hotel. Room is very comfortable though the facilities and hardware are aged. The room facing away from the shopping area like IKEA, etc will be quieter.

Most hotel guests drive and parking is convenient. However, if you need public transport...the only available and convenient one would be the taxi service.

It is a different class of hotel as compared to the noisy and busier place like Bukit Bintang. Would consider it like a home away-from-home style. Nice retreat for any tired soul!

Recommended / rated 4/5.

  • Stayed: November 2015, travelled as a couple
    • Value
    • Rooms
    • Service
Thank JerryThirteen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2015 via mobile

The hotel Room is neat, clean & has very nice fittings. They have quite a number of lifts located at various wings and the corridors are linked one to another which makes it very convinient because certain lifts are quite popular, hence, the long waiting time. The malls attached to the hotel give lots of meal options - fast food, local, western, Vietnamese, Indonesia. Etc. There are also various activities that family can undertake apart from shopping, ice rink is next door to the hotel, kidzania is nearby and option to relax with a massage at the mall next door.

Stayed: November 2015, travelled with family
Thank Misah22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRCDManagement, General Manager at Royale Chulan Damansara, responded to this reviewResponded 24 November 2015

Greetings from The Royale Chulan Damansara.

It is always a pleasure to be able to accommodate you and your family’s stay.

We’re pleased to know that your stay had none other than pleasant.

We hope to see you again in the future.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2015

Stayed twice in Oct 2015.
First stay was welcoming a bit although checking in was slow (late arrival).
Got a room facing pool, after requested for it. No issue.

Second stay was not as expected. Asked for pool room, and front desk mention that I was not entitled for the room. What??
Did not understand why because I paid for same room rate.

Wifi speed was good. Swimming pool was cold... ;-)
Breakfast was with variety of choices.
Location is just next to e-Curve - just walked in-door from hotel to the shopping complex. Food of course, no issue as nearby the Curve.

No housekeeping at night. Very frustrating for hotel such as this!
Requested for baby cot on first stay but no one came.
Service was also slow at night.

  • Stayed: October 2015, travelled with family
    • Location
    • Cleanliness
    • Service
Thank MF15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRCDManagement, General Manager at Royale Chulan Damansara, responded to this reviewResponded 24 November 2015

Dear valued guest,

Thank you for choosing the Royale Chulan Damansara to accommodate your stay.

We are pleased to know that you enjoyed using our facilities and the breakfast spread. However, we are sorry for the shortcomings that you have encountered during your stay.

Action has been taken as we have notified our housekeeping department regarding your feedback.

Thank you for sharing your feedback with us. You have given us the chance to improve and provide a better service to our guest.

We hope to see you and your family again during your next stay with us.

Until then, take care.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2015

This hotel was excellent with excellent service and excellent rooms. The room and bathroom were spacious with plenty of room, good quality furnishings and a comfortable bed.
The hotel is located next to a mall and ice rink with a larger mall with Tesco, Harvey Norman, Ikea and only an extra 5 minutes walk away. There is a huge selection of restaurants within 5 mins.
The down side was the TV was only a small 32in which looked ridiculous on the wall in the huge room.

  • Stayed: November 2015, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank TravellingMike2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royale Chulan Damansara

Address: 2, Jalan PJU 7/3, Mutiara Damansara, Petaling Jaya 47810, Malaysia (Formerly The Royale Bintang Damansara)
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 50 Hotels in Petaling Jaya
Price Range: RM302 - RM465 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royale Chulan Damansara 5*
Number of rooms: 380
Official Description (provided by the hotel):
Set in the heart of the Golden Triangle of Petaling Jaya, Royale Chulan Damansara (formerly known as The Royale Bintang Damansara) has all that you need and more for a truly luxurious holiday. ... more   less 
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