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Reviews (2,666)
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All reviewssama samaairport hotelpremier floordegrees restaurantthe club loungeexecutive floorgolf buggyfree buggy servicebaggage claimlong flightpan pacificelectric buggykuala lumpurarrivals hallnext morningmain terminalinternational terminal
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Reviewed 4 February 2013

We booked this hotel because of an early flight we had to catch the next day. A little expensive but it was worth the good night's sleep we got.

The hotel is actually attached to the airport through a connecting walkway. To assist guests from having to walk all the way along this walkway, the hotel offers buggy rides free of charge to and fro the hotel pickup point at the airport (which is about a 10 minute walk fr the hotel itself)

The room and service was outstanding. Their bed has to be the most comfortable bed we've slept on. So comfortable i slept for about 15 hours collectively! The bathroom was clean, and inviting and had a bathtub for you to relax in.

We did not eat at the hotel, but went to the airport food court for more affordable options. The airport food court is on the same floor as the hotel drop off and pickup point, which is very convenient. The food at the food court however, was pretty awful. On the same floor you can also find a convenience store which is great because you can pick up drinks and snacks should u feel hungry in the middle of the night and not want to call room service.

  • Stayed: August 2012, travelled as a couple
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Thank catspyjamaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel, responded to this reviewResponded 5 February 2013

Dear Catpyjamaz,

Thank you for taking the time to share your feedback via TripAdvisor.com and for selecting Sama-Sama Hotel KL International Airports as your preferred Business here in Kuala Lumpur. Your invaluable feedback is exceptionally beneficial in our journey to drive quality customer care and in overall, look at ways to improve the experience for all of our guests.

The Management will certainly look into your feedback in an effort to review the facilities and benefits be offered. I would like to take this opportunity to express my thanks to you for highlighting this matter to us. For future visit, kindly make your next reservation through our reservation agent or you may visit our hotel Sama-Sama website to get the better rate and we will ensure all will be in order prior to your arrival.

Once again Catpyjamaz, thank you for taking the time to share your experiences with us. If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcome you again to Sama-Sama KL International Airport in the not too distant future.

Thank you,

Haslina/Guest Service Centre Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2013 via mobile

Stayed overnight on way to Sarawak. The hotel desk in the arrivals terminal couldn't locate my corporate booking but the main reception counter staff did. An enjoyable shuttle ride between airport & hotel. I was upgraded to a room on the 9th floor. The room was reasonably spacious and well set up.

The bed and pillows were comfortable and the bathroom was a good size with all the bits & pieces you expect in a 5 star hotel.

I couldn't hear any airport noise & the drapes kept out the light really well.

  • Stayed: February 2013
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Thank TonesterWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel, responded to this reviewResponded 5 February 2013

Dear Tonesterwa,

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at SAMA-SAMA HOTEL KL INTERNATIONAL AIRPORT. Your feedback is of great assistance in the improvement of our service.

Rest assured that we are making every effort to improve on the points you have described and constantly train our associates to improve the service quality and we will certainly use this incident as part of our weekly training with our associates. We do appreciate your time in highlighting this matter to us as feedback from guests such as yourself will help us to improve our service levels for all of our valued guests.

Tonesterw, thank you again for highlighting this matter directly to us and we look forward to welcoming you back to a totally different, and better experience.

Thank you

Haslina/Guest Service Centre Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2013

This is a great find for an overnight or short stay at KL airport.
The check-in at the airport baggage carousel is quick and easy, and the buggy service from the airport takes you to the hotel in about 3 minutes.
I stayed on level 9 (Executive floor), and the room was exceptionally well equipped and spotless. (Great console next to the bed that controls the A/C, lighting and drapes). The room was very quiet.
It may not be the cheapest hotel in Malaysia, but considering the reports on bed-bugs in other Sepang hotels, makes you feel really good about staying there!
Would definitely stay there again when I have another layover in KL.

  • Stayed: February 2013, travelled on business
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1  Thank Linus101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel, responded to this reviewResponded 4 February 2013

Dear Linus101,

Thank you for all your lovely comments towards our hotel and associates. Sama-Sama Hotel KL International Airports prides itself on a practical focus and in supporting personalized care by developing strong relationships with our guests. And thus, this is certainly a reward for us.

Once again, Linus101, thank you for taking the time to share your experiences. If there is anything we can do to make your future stay better, please do not hesitate to contact me directly. It would be our pleasure to welcome you again to Sama-Sama Hotel KL International Airports!

Thank you

Haslina/Guest Service Centre Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2013

Breaking our journey to Sydney, we decided to treat ourselves to a night at the airport. We checked in at 9.00am and quite expected to have to wait for a room to be available, but were delighted when we were given an upgrade. We spent a relaxing day and night before our next flight. A big thank you to all the friendly staff at the Sama Sama.

Stayed: January 2013, travelled as a couple
1  Thank Nicholas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel, responded to this reviewResponded 1 February 2013

Dear Nicholas G,

Thank you for taking the time to share your feedback via TripAdvisor.com and for selecting Sama-Sama Hotel KL International Airports as your preferred Business here in Kuala Lumpur. Your invaluable feedback is exceptionally beneficial in our journey to drive quality customer care and in overall, look at ways to improve the experience for all of our guests.

The Management will certainly look into your feedback in an effort to review the facilities and benefits be offered. I would like to take this opportunity to express my thanks to you for highlighting this matter to us. Your feedback is extremely beneficial to us as we are able to look into areas that we might not been aware of, if you have not taken the time to inform us.

Once again Nicholas G ,thank you for taking the time to share your experiences with us. If I can ever be of assistance or service to you, please do not hesitate to contact me directly .It would be our pleasure to welcome you again to Sama-Sama Hotel KL International Airport in the not too distant future.

Thank you

Haslina/Guest Service Centre Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2013

Easy check-in at the baggage collection point, whisked off to the hotel by the friendly buggy driver. Straight up to our room, no problems whatsoever. The room was newly renovated and comfortable enough after a long flight from Sydney. The air conditioning was a little bit noisy but other than that, our stay overnight was comfortable. The buffet breakfast was great. All the staff were friendly and helpful. Would defintely stay here again.

  • Stayed: January 2013, travelled as a couple
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2  Thank Carol K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel, responded to this reviewResponded 1 February 2013

Dear Carol K,

Thank you for taking the time to share your feedback and for selecting Sama-Sama Hotel KL International Airport as your hotel of choice when you were here. We remain committed to being the hotel of choice for all our guest and strive to exceed guests’ expectation whenever we can.

Our associates are certainly a blessing to the organization and take pride in providing personalized, friendly service to our guests. And a same note, we will highlighted on noisy air conditioning to the managers concerned for their attention and action.

Once again,Carol K, thank you for taking the time to share your experiences. If there is anything we can do to make your future stay better, please do not hesitate to contact me. It would be our pleasure to welcome you again to SAMA-SAMA HOTEL KL INTERNATIONAL AIRPORT.

Report response as inappropriate
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