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“courtesy in a high class hotel”

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Sama-Sama Hotel KL International Airport
Ranked #1 of 14 Hotels in Sepang
Certificate of Excellence
Saint Denis
1 review
“courtesy in a high class hotel”
Reviewed 28 March 2017

We stayed here on 9th floor for one night prior to our flight to Cambodia the following morning and then another one night on 4th floor prior to our flight to Mauritius. Thanks to a delightful lady Joan, and because of my fractured arm, we could use the 9th floor breakfast room, more quiet than that in the first floor, many thanks Joan and best regards

Room Tip: Room on the 9th Floor is quieter and we can access to the Breakfast room on this floor
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  • Stayed March 2017, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank THEZOU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this review, 30 March 2017
Dear THEZOU ,
Thank you for taking the time to share your experiences through Tripadvisor.com

We are glad to read that our people whom came in contact with you during your stay with us, made a positive impact. It always helps when our people are successful in according our guests a memorable Hotel experience. I am sure Joan will be pleased to read your review.

We look forward for your next visit when transiting through Malaysia and till then, happy travels!

Best Regards,
Haslina bt Kamaruddin
Guest Service Centre Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Hong Kong, China
1 review
Reviewed 28 March 2017

I noticed Cockroaches running around the bread toaster and under the bread that I was about to eat. The hygiene and cleanliness of the food area needs to be addresses. I hate to think how many guests have unwittingly stayed at this hotel oblivious to this fact.

  • Stayed March 2017, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank easarated
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this review, 30 March 2017
Dear easarated ,

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at the SAMA SAMA Hotel KL International Airport. We truly regret the experience you have encountered during your stay with us. Our Restaurant ,Bar and Event Director ,Charles was deeply concerned to read your feedback and wanted to personally conduct further investigations on your comment .I hope that you would be kind enough to furnish us your details in order for us to proceed with our follow up actions. Perhaps you could contact me or him directly at the hotel and we will be able to communicate from there on. My sincerest apologies for any inconvenience caused during your dining and hope to have an opportunity to welcome you back once again under better circumstances.

Please do not hesitate to contact me personally and we will do our best to ensure you have a memorable stay with us.

Thank you and warm regards,
Haslina bt Kamaruddin
Guest Service Centre Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 March 2017

We have stayed at this hotel many times and it always high class. Book a Premier floor room as this gives us access to nibbles and drinks after our flight from Sydney, do not have to worry about a thing.

Room Tip: Hotel is sound proofed so there is no airport noise
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  • Stayed March 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank WeloveAsia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this review, 30 March 2017
Dear WeloveAsia ,

On behalf of the team, I would like to express my thanks for your support and for your time in sharing your experience.

We look forward to welcome you back soon.

Best Regards,
Haslina bt Kamaruddi
Guest Service Centre Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide
Level 4 Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 March 2017

We stayed here for one night prior to our flight the following morning. We paid extra for the Premier floor which serves complimentary drinks, food and breakfast. The rooms were excellent and the service was exceptional. The hotel is so close to the airport and their cart takes you into the terminal. It is so quiet staying here and would definitely stay again.

Room Tip: Pay extra for the premier floor.
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  • Stayed March 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank DebbieAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this review, 28 March 2017
Dear DebbieAdelaide ,

It was our pleasure to have you as our guest and I am pleased that you have enjoyed your stay with us. We take your positive review on board in our effort to strive towards achieving excellence in service and facility. The team at Sama-Sama Hotel KL International Airport looks forward to welcoming you again for another `Sama Sama` hotel experience with us in the near future!

Best Regards,
Haslina bt Kamaruddin
Guest Service Centre Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chichester, United Kingdom
Level 6 Contributor
159 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 26 March 2017

Travelling to Penang quite often I always use this high class hotel because of its welcoming staff, quality of its rooms, services, and the outstanding Premier Lounge.
My recent visit I met three delightful ladies who are very instrumental behind the scenes but very much at the forefront of this hotel. Khib the front of house secretary is such a gem, Farah rooms operations manager so attentive and Sariyah Housekeeping Manager making ones visit that extra special unlocking those secret treasures.

Room Tip: Club rooms offer access to the Premier Lounge. Well worth it.
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  • Stayed March 2017, travelled solo
    • Location
    • Rooms
    • Service
Helpful?
Thank 429Happy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this review, 28 March 2017
Dear 429Happy ,

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at SAMA SAMA Hotel KL International Airport.

I truly appreciate your very kind words, and glad that we are able to give you a great impression even at only a short stay with us.

It will indeed be a pleasure to welcome you back.

Best Regards,
Haslina bt Kamaruddin
Guest Service Centre Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sama-Sama Hotel KL International Airport

Property: Sama-Sama Hotel KL International Airport
Address: Jalan Cta 4b | KLIA International Airport, Sepang 64000, Malaysia
Phone Number:
Region: Malaysia > Selangor > Sepang District > Sepang
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 14 Hotels in Sepang
Price range (per night): RM387 - RM911
Hotel Class:4.5 star — Sama-Sama Hotel KL International Airport 4.5*
Number of rooms: 442
Official Description (provided by the hotel):
A 5 star deluxe hotel located adjacent to the main airport, KL International Airport. The hotel is linked to the airport via a covered sky bridge. It takes only 5 minute walk to the airport. The hotel also provides a 24 hour buggy service on the sky bridge. ... more   less 
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