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Reviews (2,664)
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1,761
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Reviewed 30 March 2017 via mobile

Excellent location near the food court. We had a 6 hour stopover in KL this Hotel had great facilities to have a room to freshen up with a shower etc and relax watching paid TV. Great way to kill 6 hours worth every cent !!!

Stayed: March 2017, travelled with family
Thank BlackPearl051171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel, responded to this reviewResponded 31 March 2017

Dear BlackPearl051171 ,

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at SAMA SAMA Hotel KL International Airport. We are delighted that our brand promise “Making Meaningful Connection" have reached you and effort in transforming the property into a brand new look are appreciated.

I appreciate the time spent on your very positive and detailed review. Our utmost gratitude for making all of us here look so good.

I hope that I have the pleasure of welcoming you back. Please use me as your contact point.

Thank you and best regards
Haslina bt Kamaruddin
Guest Service Centre Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2017

We stayed here on 9th floor for one night prior to our flight to Cambodia the following morning and then another one night on 4th floor prior to our flight to Mauritius. Thanks to a delightful lady Joan, and because of my fractured arm, we could use the 9th floor breakfast room, more quiet than that in the first floor, many thanks Joan and best regards

Room Tip: Room on the 9th Floor is quieter and we can access to the Breakfast room on this floor
  • Stayed: March 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank THEZOU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel, responded to this reviewResponded 30 March 2017

Dear THEZOU ,
Thank you for taking the time to share your experiences through Tripadvisor.com

We are glad to read that our people whom came in contact with you during your stay with us, made a positive impact. It always helps when our people are successful in according our guests a memorable Hotel experience. I am sure Joan will be pleased to read your review.

We look forward for your next visit when transiting through Malaysia and till then, happy travels!

Best Regards,
Haslina bt Kamaruddin
Guest Service Centre Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2017

I noticed Cockroaches running around the bread toaster and under the bread that I was about to eat. The hygiene and cleanliness of the food area needs to be addresses. I hate to think how many guests have unwittingly stayed at this hotel oblivious to this fact.

  • Stayed: March 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank easarated
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel, responded to this reviewResponded 30 March 2017

Dear easarated ,

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at the SAMA SAMA Hotel KL International Airport. We truly regret the experience you have encountered during your stay with us. Our Restaurant ,Bar and Event Director ,Charles was deeply concerned to read your feedback and wanted to personally conduct further investigations on your comment .I hope that you would be kind enough to furnish us your details in order for us to proceed with our follow up actions. Perhaps you could contact me or him directly at the hotel and we will be able to communicate from there on. My sincerest apologies for any inconvenience caused during your dining and hope to have an opportunity to welcome you back once again under better circumstances.

Please do not hesitate to contact me personally and we will do our best to ensure you have a memorable stay with us.

Thank you and warm regards,
Haslina bt Kamaruddin
Guest Service Centre Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2017

We have stayed at this hotel many times and it always high class. Book a Premier floor room as this gives us access to nibbles and drinks after our flight from Sydney, do not have to worry about a thing.

Room Tip: Hotel is sound proofed so there is no airport noise
  • Stayed: March 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank WeloveAsia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel, responded to this reviewResponded 30 March 2017

Dear WeloveAsia ,

On behalf of the team, I would like to express my thanks for your support and for your time in sharing your experience.

We look forward to welcome you back soon.

Best Regards,
Haslina bt Kamaruddi
Guest Service Centre Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2017

We stayed here for one night prior to our flight the following morning. We paid extra for the Premier floor which serves complimentary drinks, food and breakfast. The rooms were excellent and the service was exceptional. The hotel is so close to the airport and their cart takes you into the terminal. It is so quiet staying here and would definitely stay again.

Room Tip: Pay extra for the premier floor.
  • Stayed: March 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank DebbieAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel, responded to this reviewResponded 28 March 2017

Dear DebbieAdelaide ,

It was our pleasure to have you as our guest and I am pleased that you have enjoyed your stay with us. We take your positive review on board in our effort to strive towards achieving excellence in service and facility. The team at Sama-Sama Hotel KL International Airport looks forward to welcoming you again for another `Sama Sama` hotel experience with us in the near future!

Best Regards,
Haslina bt Kamaruddin
Guest Service Centre Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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