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The Club Saujana Resort
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Reviews (290)
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136
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All reviewsgolf courseswimming poolspa experiencedriving rangekuala lumpurlarge roomanother guestluxury hotelsubang airportthe ground floorupgraded to a suitebusiness tripcharcoal restaurantvery nice hotelrelaxing stayhotel guestsshopping mall
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15 - 20 of 290 reviews
Reviewed 27 December 2017

Nice place to peace my mind. I really enjoy the bath tub and facilities provided in the room. The parking area should have a covered corridor as the day I stay was rainy day. Not convenient to walk back to resort. Overall it was a good stay and up to expectations! Value for money!

  • Stayed: December 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank YONG RUN B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAMSaujana, Manager at The Club Saujana Resort, responded to this reviewResponded 28 December 2017

Dear YONG RUN B,

I would like to thank you for taking the time to upload your recent stay review on TripAdvisor.

We are extremely delighted to learn that you had enjoyed our hospitality during your stay at The Club at The Saujana, which is truly a hidden gem from the city with spacious and comfortable bedrooms and equally luxurious and clean bathrooms to match.

Our colleagues are dedicated to ensure your stay with us is seamless and impeccable and each creating a memory.

Meantime, we cannot wait for your next return to The Club and we look forward to creating another memorable stay.

Yours sincerely,
S. Kugan
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2017

Extremely slow service, uncleaned rooms (half drunk bottles of water, etc), faulty phones, etc.
Pool out of commission for months with no mention/notice (till already check-in).
Shocked that this hotel is classified as a luxury hotel. Highly disappointing. Hope they’ll improve drastically and promptly.

  • Stayed: December 2017, travelled with friends
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Review collected in partnership with this hotel
Thank Marina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAMSaujana, Manager at The Club Saujana Resort, responded to this reviewResponded 27 December 2017

Dear Marina S,

With foremost, we thank you for your recent patronage to The Saujana Hotel Kuala Lumpur and your review herewith is much appreciated. We are indeed concerned as you will understand that this is not in line with our standard of service.

Please allow us to sincerely apologize for the all the inconveniences caused during your stay with us. It was disturbing to say the least that we are indeed regretful that such incidents had occurred in our hotel and subjected you to such a distressing situation.

We take comments such as these very seriously and kindly be assured, that the matters has been dealt with effectively from an internal perspective and can guarantee that such service will not recur at our hotel.

We truly value your genuine feedback as only through guest’s feedback, we can further enhance our guests stay experience with us.

We sincerely hope this one off experience will not deter you from returning to our hotel and we hope to have another opportunity to welcome you back in the future.

Yours sincerely,
S. Kugan
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2017

I've spent a very good time at this hotel, the rooms are spacious and very clean. Restaurants are excellent and the food is very tasty specially the Italian restaurant, the spa experience is so good. The pool is average but the view is marvelous and the place is so quiet.

  • Stayed: December 2017, travelled on business
    • Value
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Review collected in partnership with this hotel
Thank Maan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAMSaujana, Manager at The Club Saujana Resort, responded to this reviewResponded 18 December 2017

Dear Maan K,

I would like to thank you for taking the time to upload your recent stay review on TripAdvisor.

We are extremely delighted to learn that you had enjoyed your stay at The Club at The Saujana, which is truly a hidden gem from the city with spacious and comfortable bedrooms and equally luxurious and clean bathrooms to match.

We are also pleased to know that you have thoroughly enjoyed our hospitality, cuisine at Senja and our spa treatments.

Our colleagues are dedicated to ensure your stay with us is seamless and impeccable and each creating a memory.

Meantime, we cannot wait for your next return to The Club and we look forward to creating another memorable stay.

Yours sincerely,
S. Kugan
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2017

Very nice place, well placed for business trips around. Taxis never far away. Room very clean, and well equiped. I enjoy the meals at the restaurant. View on the parc was nice as the well on the swimming pool.

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank Sébastien S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAMSaujana, Manager at The Club Saujana Resort, responded to this reviewResponded 13 December 2017

Dear Sébastien S,

Thank you for taking the time to sharing your review on TripAdvisor following your recent stay with us.

We are extremely delighted to learn that you had enjoyed your stay at The Club at The Saujana, which is truly a hidden gem from the city with spacious and comfortable bedrooms and equally luxurious and clean bathrooms to match. We are also pleased to learn that you enjoyed your meals at our many dining establishments.

Our colleagues are dedicated to ensure your stay with us is seamless and impeccable and each creating a memory.

We are anticipating your next return to The Club at The Saujana and we look forward to creating another memorable stay.

Yours sincerely,
S. Kugan
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2017

The best place for relaxing. Nice sleep and convenience.
It's not too far from the city but the problem is traffic to city quite jams. Anyway the good things there more. If I have chance I will go back again

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with this hotel
Thank sutthaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAMSaujana, Manager at The Club Saujana Resort, responded to this reviewResponded 13 December 2017

Dear sutthaka.

Thank you for taking the time to share your review on TripAdvisor following your recent stay with us.

We are extremely delighted to learn that you had enjoyed your stay at The Club at The Saujana, which is truly a hidden gem from the city with spacious and comfortable bedrooms and equally luxurious and clean bathrooms to match.

We cannot wait to have you back at The Club at The Saujana and we look forward to creating another memorable stay.

Yours sincerely,
S. Kugan
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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