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Reviews (301)
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All reviewsgolf courseswimming poolspa experiencecomplimentary upgradedriving rangelarge roomkuala lumpuranother guestluxury hotelupgraded to a suitebusiness tripcheck in was smoothvery nice hotelrelaxing staycharcoal restauranthotel guestsshopping mall
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24 - 29 of 301 reviews
Reviewed 7 January 2018

It really nice stay at Club with the great pool for my kids. Check in was very efficient and pleasant by Mr Fais at the Club. I only communicate with fais (manager) during my stay because front office no knowledge at all and my advice please learn skills how to communicate to the guest with fais(manager). he is very friendly to assist us, very polite, attentive and I want to give 5 star for him and Theva because always greet me whenever they saw me and also another guest... Wifi was very strong and reliable, room was spacious, good water pressure, clean and comfortable bed. Would definitely stay here again in future. keep it up!!!!! enjoy our stay here

  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Lim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAMSaujana, Manager at The Club Saujana Resort, responded to this reviewResponded 8 January 2018

Dear Lim D,

Thank you for taking the time to sharing your wonderful review on TripAdvisor.

We are extremely delighted to learn that you and your family have enjoyed our hospitality during your stay at The Club at The Saujana Hotel Kuala Lumpur.

It was such a pleasure to read your review and I am really happy that Fais and Theva took great care of you; I will personally share your feedback with them.

We hope to welcome you both back very soon and creating another memorable stay.

Yours sincerely,
S. Kugan
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2017

The Club pool was closed without prior notification to guests who booked in advance. The breakfast restaurant was closed on 24 & 25 Dec which were the reason we booked. Worst stay. we paid for a club premium room & the most important inclusions were taken away. Cheater

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Cel_Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAMSaujana, Manager at The Club Saujana Resort, responded to this reviewResponded 8 January 2018

Dear Cel_Singapore,

We would like to thank you for writing back to us and providing us the details of your stay.

We have written to you in a separate email.

Pool closure notices have been sent to guests, unfortunately there were some reservations that have been missed out. The pool is scheduled to be re-opened mid January 2018.

In regards to Senja closure, it has been the management's decision to close Senja on Sundays and Public Holiday. We will be reviewing this matter once again during our next management meeting.

We take comments such as these very seriously and kindly be assured, that the matters has been dealt with effectively from an internal perspective and can guarantee that such service will not recur at our hotel.

Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity.

I do hope that you will grant us another opportunity to restore your faith and our sincere intent of welcoming you back again in the future.

Yours sincerely,
S.Kugan
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2017

Nice place to peace my mind. I really enjoy the bath tub and facilities provided in the room. The parking area should have a covered corridor as the day I stay was rainy day. Not convenient to walk back to resort. Overall it was a good stay and up to expectations! Value for money!

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank YONG RUN B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAMSaujana, Manager at The Club Saujana Resort, responded to this reviewResponded 28 December 2017

Dear YONG RUN B,

I would like to thank you for taking the time to upload your recent stay review on TripAdvisor.

We are extremely delighted to learn that you had enjoyed our hospitality during your stay at The Club at The Saujana, which is truly a hidden gem from the city with spacious and comfortable bedrooms and equally luxurious and clean bathrooms to match.

Our colleagues are dedicated to ensure your stay with us is seamless and impeccable and each creating a memory.

Meantime, we cannot wait for your next return to The Club and we look forward to creating another memorable stay.

Yours sincerely,
S. Kugan
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2017

Extremely slow service, uncleaned rooms (half drunk bottles of water, etc), faulty phones, etc.
Pool out of commission for months with no mention/notice (till already check-in).
Shocked that this hotel is classified as a luxury hotel. Highly disappointing. Hope they’ll improve drastically and promptly.

  • Stayed: December 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Marina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAMSaujana, Manager at The Club Saujana Resort, responded to this reviewResponded 27 December 2017

Dear Marina S,

With foremost, we thank you for your recent patronage to The Saujana Hotel Kuala Lumpur and your review herewith is much appreciated. We are indeed concerned as you will understand that this is not in line with our standard of service.

Please allow us to sincerely apologize for the all the inconveniences caused during your stay with us. It was disturbing to say the least that we are indeed regretful that such incidents had occurred in our hotel and subjected you to such a distressing situation.

We take comments such as these very seriously and kindly be assured, that the matters has been dealt with effectively from an internal perspective and can guarantee that such service will not recur at our hotel.

We truly value your genuine feedback as only through guest’s feedback, we can further enhance our guests stay experience with us.

We sincerely hope this one off experience will not deter you from returning to our hotel and we hope to have another opportunity to welcome you back in the future.

Yours sincerely,
S. Kugan
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2017

I've spent a very good time at this hotel, the rooms are spacious and very clean. Restaurants are excellent and the food is very tasty specially the Italian restaurant, the spa experience is so good. The pool is average but the view is marvelous and the place is so quiet.

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Maan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAMSaujana, Manager at The Club Saujana Resort, responded to this reviewResponded 18 December 2017

Dear Maan K,

I would like to thank you for taking the time to upload your recent stay review on TripAdvisor.

We are extremely delighted to learn that you had enjoyed your stay at The Club at The Saujana, which is truly a hidden gem from the city with spacious and comfortable bedrooms and equally luxurious and clean bathrooms to match.

We are also pleased to know that you have thoroughly enjoyed our hospitality, cuisine at Senja and our spa treatments.

Our colleagues are dedicated to ensure your stay with us is seamless and impeccable and each creating a memory.

Meantime, we cannot wait for your next return to The Club and we look forward to creating another memorable stay.

Yours sincerely,
S. Kugan
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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