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Reviewed 13 February 2023 via mobile

It is a new hotel and everything looks nice. However, housekeeping dept needs to be improved a lot. When I entered the room, floor is not cleaned, crumb on one of the drawer, dusty. I did not bother since I was too tired to deal with it. The next day, I put the clean room sign and told front desk around 9 am about cleaning the room. I went back at 6pm and the room still was not cleaned. Since it is inot cleaned, I ask for towel, water etc. It takes sooo long to get it. Very dissapointing stays. Nobody seems working in housekeeping dept.

Room tip: If you like a clean room, it is better to find other hotel
Date of stay: February 2023
Trip type: Travelled on business
1  Thank JnJTraveller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Courtyard by Marriott Setia Alam, Marketing at Courtyard by Marriott Setia Alam, responded to this reviewResponded 1 March 2023

Dear Guest,

Greetings and thank you for contacting Courtyard by Marriott Setia Alam.

We are sorry to hear that your stay did not meet your expectations. Customer satisfaction is our top priority here at Courtyard by Marriott Setia Alam, and we always seek for ways to improve our services. We hope you’d allow us an opportunity to provide you with a positive experience on your next stay.

Thank you for staying with us and look forward to welcoming you back to Courtyard by Marriott Setia Alam.


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2023 via mobile

I love that the hotel staffs are very friendly, attentive and helpful. Anything I asked for, delivered to my room swiftly.

It's a new hotel, so everything is nice but cleanliness can be improved. Spacious room for 3 of us. Upon check in, our room was ready with the aircond turned on & it smells really good.

Breakfast was yummy with variety of good food. Walking distance to Setia City Mall & easy access to highway.

Very nice swimming pool. On our first day, the pool was not ready which is a bit let down. I thought it should be cleaned & ready before the opening hours instead of cleaning while we are enjoying the pool. But that day, there were not many visitors & the pool is spacious so it's acceptable for me.

Overall it was a good experience, I would recommend if anyone wants to stay here.

Date of stay: January 2023
Trip type: Travelled on business
Thank atiqsajja
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Courtyard by Marriott Setia Alam, Marketing at Courtyard by Marriott Setia Alam, responded to this reviewResponded 1 March 2023

Dear Guest,
Thank you for taking the time to provide us with a review. We hope to welcome you back to Courtyard by Marriott Setia Alam in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2023

Was at this hotel for 1 night during first day of chinese new year and my review as follows:

1) Location
It is located opposite Setia City Mall therefore staying here is very convenient. Plenty of food options in the mall.

2) Parking
Parking is covered and safe. Parking bays are plenty during our stay and is quite spacious too. Parking is free for hotel guest.

3) Check In
Check in was fast and pleasant. The staff attended to me was very friendly and welcoming. The hotel also offered a complimentary slice cake to celebrate my dad's birthday. Very nice gesture of the hotel.

4) Room 1607 & 1608
Room size is spacious. Room is modern, new and bright. Matress is quite luxury and comfortable. Pillows were great too. Bathroom size is good and spacious. Maybe the toiletries can be improved as the brand Nirvae is unknown to any of us.

5) Wifi
Wifi is free and quite fast

6) Swimming Pool
Pool size is ok for city hotel but swimming attire is not observed. We saw guest wearing t shirt, cotton shirt, long pants, jeans and track bottoms swimming in the pool as there is no one supervising the pool. Maybe the hotel can look into this.

7) Buffet Breakfast
Breakfast spread is good and impressive for a 4 star hotel located out of KL. There are coffee machines, egg station, noodle station, roti canai station, impressive salad, fruits & cold cut fridge as well as dim sum and fresh fruit juice (freshly blended honeydew juice). Food that does not taste nice during breakfast is nasi lemak (the rice is not lemak at all and not fragrant). Sambal is also a let down. The pastry section is also kind of limited. Also, it is apparent that the restaurant is under staff, as the same chef that is doing roti canai has to run to the noodle section and top up food at the buffet. I believe this can also be improved on. Overall, i did enjoy the breakfast at this hotel.

8) Overall, this is a good hotel in Setia Alam. Highly recommended.

Date of stay: January 2023
    • Sleep Quality
    • Cleanliness
    • Service
Thank Renan G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Courtyard by Marriott Setia Alam, Marketing at Courtyard by Marriott Setia Alam, responded to this reviewResponded 1 March 2023

Dear Guest,

Thank you for taking the time to provide us with a review, and we appreciate your recommendation. We hope to welcome you back to Courtyard by Marriott Setia Alam in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2023

Absolutely outstanding service! New Hotel in Setia Alam opened to public on 1st December 2022.
Check in process: smooth and fast, hotel receptionist was friendly and doing their job very good.
Room: Booked Guest Room, 1 King bed. Have sofa bed. Pillow and mattress are soft.
Bathroom: Love their shower rain. Toilet don't have bidet.
Others: Beside shopping mall, convention center and public park.
10 minutes walking distance to enjoy variety of foods and night life at Uptown Setia Alam.
Will be my option hotel to stay when go to Setia Alam.

Date of stay: January 2023
Thank radzimuniran
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Courtyard by Marriott Setia Alam, Marketing at Courtyard by Marriott Setia Alam, responded to this reviewResponded 1 March 2023

Dear Guest,

Thank you for taking the time to post a review of our property. We are delighted to hear that you enjoyed your time here at Courtyard by Marriott Setia Alam. We are dedicated to creating an environment where great things happen for business and leisure travelers alike. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know.

Looking forward to welcoming you back to Courtyard by Marriott Setia Alam.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2023 via mobile

Great hospitality
Comfy and cozy room
Cleanliness and hygiene
Friendly and helpful staff

Hotel is located opposite the Setia City Convention Centre and Setia City Mall. Convenient and easy access to Klang and PJ/KL via the highway.
There is multistorey parking space.

Room tip: Multistorey parking space (cashless system - please get ready your Visa or Master credit card. Alternatively you can use Touch n Go)
Date of stay: January 2023
Trip type: Travelled with friends
1  Thank _feei_tan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Courtyard by Marriott Setia Alam, Marketing at Courtyard by Marriott Setia Alam, responded to this reviewResponded 1 March 2023

Dear Guest,

Thank you for your positive comments. We are glad to hear that you enjoyed your stay with us!

Passion moves us forward and we strive to continue to provide positive experiences to all our guests. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know.

Delighted to welcome you back to Courtyard by Marriott Setia Alam in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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