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4 - 9 of 608 reviews
Reviewed 10 January 2021

Got smelly ice cream in the fridge, cockroaches, dirty stain on the pillow, no mineral, smelly phone. I think because of covid19 situation, the housekeeping become too relax doing their work. Or maybe its been awhile since lockdown. I love this hotel usually we took club room. This is our first time at the hotel. Well, im not sure what happen, i hope they can check again after they clean. This place is amazing actually. Just not my lucky night maybe.

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nshakilaismail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pearly Ng, Other at The Saujana Hotel Kuala Lumpur, responded to this reviewResponded 11 January 2021

Dear nshakilaismail,

Thank you for sharing your feedback. We appreciate your time taken to share your comments.

I am sorry to note of your feedback in regards to the inconsistent housekeeping quality. It is most unfortunate that we fell short on this occasion and I truly regret the negative impression reflected. Kindly rest assured that our management team has looked into the issues raised by your good self and every effort will be made to enhance our guests’ expectations. Please accept my sincere apologies for the inconvenience caused.

This is certainly not our usual standard and we are looking into this matter seriously.

My team and I look forward to the pleasure of welcoming you back for a more delightful stay in the not too distant future.

Kind regards,
Pearly Ng
PR Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2021

Overall hotel is good for the environment and the breakfast. Delicious food provided. Just bad things about the hotel when check in which didn't mention about deposit for 200 per night. I did not see any note in agoda when pay the reservation for the room. Price for dine in the room very expensive. And room seems not really clean, have a bit dust and coffee machine not properly clean. Some ants but the housekeeping quickly change the new machine. Thats the good services if need any assistance pr amenities in the room. The staff will be a great asset of the hotel.

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Wander06607228041
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pearly Ng, Other at The Saujana Hotel Kuala Lumpur, responded to this reviewResponded 5 January 2021

Dear Wander06607228041,

Thank you for sharing your feedback. We appreciate your time taken to share your comments and feel glad to know that you found our hotel grounds to be clean and well kept, and our team extended impeccable service during your stay.

I am sorry to note of your feedback in regards to the inconsistent housekeeping quality. It is most unfortunate that we fell short on this occasion and I truly regret the negative impression reflected. Kindly rest assured that our management team has looked into the issues raised by your good self and every effort will be made to enhance our guests’ expectations. Please accept my sincere apologies for the inconvenience caused.

As per hotel policy, please note that we collect incidental deposit from all guests to guarantee for other expenses during their stay, be it via credit card or cash (including foreign currency) which will be returned back to guest upon check out.

On a brighter note, we are pleased to learn that you thoroughly enjoyed your breakfast experience.

My team and I look forward to the pleasure of welcoming you back for a more delightful stay in the not too distant future.

Kind regards,
Pearly Ng
PR Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2021

I was checked in on 26 till 27...but then with agoda excluded breakfast for executive room. I was upset, wanted the birthday will be memorable during covid19. So I checked in again thru hotel website and get the better price same room with breakfast check out on 28. What I hate abt the food overpriced. Lot of guest ordered grab food. This is bad business guest wanted to enjoyed their stays be able to eat at the hotel but just too pricy

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank neenazareena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pearly Ng, Other at The Saujana Hotel Kuala Lumpur, responded to this reviewResponded 5 January 2021

Dear neenazareena,

Thank you so much for taking the time to complete the TripAdvisor review after your recent stay at The Saujana Hotel Kuala Lumpur.

We are pleased to learn you decided to book your room directly from our website where we offer the most compatible rates.

Please be rest assured that we have duly noted on your points highlighted on restaurant food prices and we will review them in our future improvement plans.

We would love to have you back at The Saujana Hotel Kuala Lumpur soon for yet another memorable stay.

Yours sincerely,
Pearly Ng
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2020

Rooms are dirty, dusty and smelly. We can see layer of dust and when wipe, it is all black.

Swimming pool is open and there is no restrictions on how many people can go in. Even worst, the people were wearing normal clothes and not proper swim wear.

Smoking is allowed at the cafe / diner where the lobby located.

The place does not adhere to any CMCO SOP. Only the guest that is checking in will have the temperature checked.There was no checking for others. Furthermore, there is an entrance from parking where guest, visitors and anyone can free to come in / go out WITHOUT ANY TEMPERATURE SCAN. Furthermore, hand sanitizers were not made available thru out the hotel. We didnt see any cleaning / sanitizing works during our stay there as well.

We noticed that there were people quarantine (at the same building and floor as normal guest). When we asked, we were informed there were none. However, we do overheard the staff mentioned it as they were preparing the breakfast for this group. I am so shocked strongly think they should be transparent and inform all the guests. Moreover they should separate the guests and provide more stringent approach for those under quarantine.

I am really worried on the management of Covid prevention in this hotel.

Date of stay: December 2020
Trip type: Travelled with family
Thank DraG0n20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pearly Ng, Other at The Saujana Hotel Kuala Lumpur, responded to this reviewResponded 11 January 2021

Dear DraG0n20,

Thank you for sharing your feedback. We appreciate your time taken to share your comments.

We would like to take this opportunity to humbly clarify there is a limit of 10 guests to the pool at any one point. This notification is stated clearly by the towel collection station. Our pool attendants are constantly monitoring this.

We are strictly adhering to SOP set by the authorities, and rigorous cleaning and sanitizing are constantly carried out at high contact points. Hand sanitizers are always available throughout the property i.e. receptions and restaurants.

We had guests who were self-quarantined in a separate block and floor, from our other guests and they are completely isolated from the public. Self-Quarantined guests are not permitted to leave their rooms throughout their quarantine period and are constantly monitored by our security personnel. Meals (contactless) are served to the rooms. Quarantine rooms are thoroughly sanitized and iodized to remove any possible remnants of microorganisms upon guest check out.

Please be rest assured the health and well-being of our guests and colleagues takes top priority.

We wish you well and stay safe.

Kind regards,
Pearly Ng
PR Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2020 via mobile

Stayed in this hotel last month. The staff was the only bright spot. They are good people. However, there has been no visible effort to refurbish the place after decades. Hotel management is really bad. All the best Peremba.

Date of stay: November 2020
Trip type: Travelled as a couple
Thank maluapabro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pearly Ng, Other at The Saujana Hotel Kuala Lumpur, responded to this reviewResponded 28 December 2020

Dear maluapabro,

Firstly, we would like to thank you for taking your time in providing us your valuable feedback which I have shared with my management team.

We have duly noted the points in your email. Please allow us to sincerely apologize for the inconveniences we may have caused during your stay with us.

We are indeed concerned as you will understand that this is not in line with our standard of service we strive to deliver. We take comments such as these very seriously and kindly be assured, our management is certainly taking progressive measures to revamp and revitalize the outlook and ambiance of our property.

It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

Our colleagues are dedicated to ensure your stay with us is seamless and impeccable and each creating a memory.

We sincerely hope this one off experience will not deter you from returning to our hotel and we can't wait to have another opportunity to welcome you back in the future.

Kind regards,

Pearly Ng
Public Relations Manager

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