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5 - 10 of 620 reviews
Reviewed 4 weeks ago

room was clean spacious and the process of checking in easy and smooth. breakfast deff not recommended. limited choice of food to try. and the taste is poor. Coz with the amount of money that you paid will you will expecting more, but you don't get what you paid here.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank shd180190
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pearly Ng, Other at The Saujana Hotel Kuala Lumpur, responded to this reviewResponded 4 days ago

Dear shd180190,

We are pleased to learn that you enjoyed the clean, spacious room and the check-in process. We have noted your constructive feedback in your review and will certainly take progressive improvements for guests' satisfaction.

We are looking forward to welcome you back for a more seamless stay.

Kind regards,
Pearly Ng
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Overall ok. The hotel surrounding really calm. Check in process smooth. Not too many people even during weekend & cmco. Breakfast good. My baby really enjoyed the bath tub and swimming pool. Only the playground needs to be maintained and cleaned.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank syeelasfrzl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pearly Ng, Other at The Saujana Hotel Kuala Lumpur, responded to this reviewResponded 5 days ago

Dear syeelasfrzl,

Thank you for sharing your feedback and I am glad to hear that you and your family had an enjoyable stay overall.

We have noted your constructive feedback and will certainly review the playground maintenance in the near future.

We greatly appreciate your kind patronage and look forward to welcoming your family back for many more memorable staycations.

Sincerely yours,
Pearly Ng
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2021

Used to be Hyatt during Subang Airport as our international airport days. The room has been refurbished and nicely maintained. Exterior especially the ceiling and lighting could have been better. Try to get room at Block 2 as it is nearer to the lobby.

Room tip: Try to get the room at Block 2. And facing the garden / pool.
Date of stay: March 2021
    • Location
    • Cleanliness
    • Service
Thank mrz1181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pearly Ng, Other at The Saujana Hotel Kuala Lumpur, responded to this reviewResponded 4 days ago

We are deeply gratified to know that you had an enjoyable stay experience with us. It is feedback such as this that lifts us to continue doing our best in serving all our valued guests.

We have noted your feedback on areas to improve and have certainly made amends.

Thank you for taking the time to share your positive stay review with us. We look forward to welcome you back to our hotel again soon.

Best regards,
Pearly Ng
PR Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2021

Overall experience is nice except for one lady associate in Charcoal who spoilt the overall stay experience in Saujana. She is very rude and unpleasant. She selectively attend to customers and does not how to appropriately speak to people. Often shouting and speak rudely to customers

Date of stay: March 2021
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    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Rosziana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pearly Ng, Other at The Saujana Hotel Kuala Lumpur, responded to this reviewResponded 4 days ago

Dear Rosziana,

Thank you for taking the time to share your feedback following your stay with us.

Your feedback on the service you received in Charcoal is appreciated. Actions have been taken to ensure there will be no recurrence of a similar nature. Be rest assured that every effort is being made to ensure our guests’ expectations are achieved. Please accept our profound apologies for the negative impression reflected and inconvenience caused.

We greatly appreciate your kind patronage and look forward to the opportunity to welcoming you back for a more seamless stay and to regain your confidence in us. It is our aim to present our guests with great memories and we hope you will enjoy our Saujana hospitality the next time.

Best regards,
Pearly Ng
PR Manager

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Reviewed 29 March 2021

Overall experience is OK except for the fact that the lift (in block 3) is out of service and we need to use the stairs. Not able to use lift at block 2 because the access to block 2 from 2nd floor is flooded due to heavy raining on Satuday (evening).
The bath tub was not sparkling clean. It looks clean from my raw view but once it was filled with water, we can see dust floating.
Dust can also be found in the room, near the bedside table & lamp.
There was a tree falling during the heavy rain (saturday evening) at the pool and the management take some time to take care of it. Shd handle the issue before people start going inside the pool, instead of around 10am on Sunday.
But, I love the resort concept of the hotel. A good staycation not far from home. Might consider to come again soon as we love the pool ambience.

Date of stay: March 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dayanamuhamad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pearly Ng, Other at The Saujana Hotel Kuala Lumpur, responded to this reviewResponded 4 days ago

Dear dayanamuhamad,

We are deeply gratified to know that you had an enjoyable stay experience with us. It is feedback such as this that lifts us to continue doing our best in serving all our valued guests.

We have noted your feedback on areas to improve and have certainly made amends.

Thank you for taking the time to share your positive stay review with us. We look forward to welcome you back to our hotel again soon.

Best regards,
Pearly Ng
PR Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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