Poor service and lack of hospitality.
During check-in, only one male staff member was on duty, and his facial expression was like I owed him money. Not welcoming, not even a smile. Once handover the access card, there was no explanation about the facilities, and the worst part was I needed to ask the direction to my room.
Even the 3-star hotel reception is much more friendly than this 4/5-star hotel.
No greetings from the room cleaners or all the staff. The management needs to start looking at hospitality seriously.
The room was decent, with plenty of ants, so keep your sweet food in the fridge.
- Visit hotel website
- 011 60 3-5021 9888
- Free Wifi