Loved the service at charcoal
Jaya was a gracious hostess. The rooms are clean and well maintained. The view surrounding the pool and lake is scenic. All in a pleasant stay at Saujana. The cocktail hour at the Club has a cool vibe.
Courtyard
Booking.comCourtyard
Poor service and lack of hospitality.
During check-in, only one male staff member was on duty, and his facial expression was like I owed him money. Not welcoming, not even a smile. Once handover the access card, there was no explanation about the facilities, and the worst part was I needed to ask the direction to my room.
Even the 3-star hotel reception is much more friendly than this 4/5-star hotel.
No greetings from the room cleaners or all the staff. The management needs to start looking at hospitality seriously.
The room was decent, with plenty of ants, so keep your sweet food in the fridge.
We checked into the hotel on 30 Nov through 2 Dec and had a nice experience with the staff.
For a start, front line Kevin was very informative, polite and helpful in processing our room and luggage.
The Japanese restaurant Kogetsu was also very good. Authentic food. Do try the Chef special udon.
At Charcoal restaurant, Mahesan and Linda were very welcoming and professional in their service and care for us. We felt very much at home.
Room was neat and comfortable. Although aircon is pretty cold! Thank you for a nice experience again.
Check in time is at 2pm but we were told to wait till 4pm to check in as the room is not ready. We suggest that if check in late, we should be given check out late as well and the guy agreed for us to check out at 3pm reluctantly with sour face. Didnt even say sorry. Upon giving our keycard, I double confirm with Venee on our check out time. One of the receptionist - Aishah, who was not attending to us, said “nak sgt check out pukul 3 bg je” in an extremely rude manners and add “dah la book through traveloka”. I was shocked!! I’ve paid RM404 for the room. It is not free or on big discount when I book through traveloka. Btw, this is not the first time I had to wait more than an hour to check in to my room at this hotel. Seriously they have to send their receptionist and manager on customer service courses and the hotel should add more staff for housekeeping.
This hotel used to be my favourite staycation hotel but I dont think I would want to stay at this hotel again. Extremely dissapointed with their service.
Our breakfast was very good. Jaya was waiters and she is very good and friendly! We will give Ms. Jaya 5 stars ⭐️
Our room was not the best. We booked a Garden view what we receive building using building view. It was noisy all night. I have to sleep in the hall..
Visited my extended family and had a 4 night stay at this property and was compelled to choose this because of location.
The room I booked is a higher category executive deluxe and the key difference is larger size and include a fridge and a bathtub. The room is showing its age with wear and tear and rather dark, with lack of natural light. Lighting in the rom was inadequate. Internet was slow and I have to use my 4G connection most time to get decent speed. Shower and bed was fine. Connectivity was decent and I was able to connect my AppleTV to the TV without issue. My in-room safe was not working but they did managed to fix the issue.
The onsite restaurant served morning breakfast which is the usual stuff. The surrounding areas has lush greenery. There’s also a more exclusive club residence for hotel guests who are willing to pay more, but I did not check out. I supposed the rooms there are better.
Service was very lacking. Calls to the service centre “Instant Service” is anything but instant, with most calls left unanswered. In the reception hall, there is often only one staff on duty. Check-in was very very slow with the staff appeared to be inexperienced and easily confused. It appears the property was understaffed.
The property is rather isolated so it’s good that they have a fine selection of onsite restaurants including Chinese and Japanese. Tried the Japanese restaurant and the food was great, with reasonable price.
In conclusion, the rates were reasonable for the room quality but just don’t expect much in terms of service. The photos on the website is representative of the actual room with some wear and tear. Unless one need to be around Subang area, there is not much reason to stay in this property rather than a true 4/5-star hotel in city centre that one can get for about the same price.
