Loved the service at charcoal
Jaya was a gracious hostess. The rooms are clean and well maintained. The view surrounding the pool and lake is scenic. All in a pleasant stay at Saujana. The cocktail hour at the Club has a cool vibe.

Poor service and lack of hospitality.

During check-in, only one male staff member was on duty, and his facial expression was like I owed him money. Not welcoming, not even a smile. Once handover the access card, there was no explanation about the facilities, and the worst part was I needed to ask the direction to my room.

Even the 3-star hotel reception is much more friendly than this 4/5-star hotel.

No greetings from the room cleaners or all the staff. The management needs to start looking at hospitality seriously.

The room was decent, with plenty of ants, so keep your sweet food in the fridge.

We checked into the hotel on 30 Nov through 2 Dec and had a nice experience with the staff.

For a start, front line Kevin was very informative, polite and helpful in processing our room and luggage.

The Japanese restaurant Kogetsu was also very good. Authentic food. Do try the Chef special udon.

At Charcoal restaurant, Mahesan and Linda were very welcoming and professional in their service and care for us. We felt very much at home.

Room was neat and comfortable. Although aircon is pretty cold! Thank you for a nice experience again.