Older hotel but that’s not the issue - checked in and went to a room that was not made up properly- there was no water bottle - only a half drunk water bottle - refrigerator has leftover packet of a black liquid and brown liquid. Fine went for a snack at the charcoal red and the service was very slow - quality of drinks were good - but we were left waiting 30 mins for cakes we ordered - when we asked if they were ready and if they were not we would like to just get the bill - they assured us they were on the way - we then had to wait for another 30 mins - for 2 plates of sliced cakes - the restaurant was empty, we were the only ones there - just let us know that the order was forgotten and we will gladly pay and go on with our day - if you’re busy -why make us wait 30 mins for 2 lousy plate of cakes ? Also how long does it take to slice cake ? Bad service and low consideration for the customer unfortunately. Will not be going back ever.

Loved the service at charcoal
Jaya was a gracious hostess. The rooms are clean and well maintained. The view surrounding the pool and lake is scenic. All in a pleasant stay at Saujana. The cocktail hour at the Club has a cool vibe.

Poor service and lack of hospitality.

During check-in, only one male staff member was on duty, and his facial expression was like I owed him money. Not welcoming, not even a smile. Once handover the access card, there was no explanation about the facilities, and the worst part was I needed to ask the direction to my room.

Even the 3-star hotel reception is much more friendly than this 4/5-star hotel.

No greetings from the room cleaners or all the staff. The management needs to start looking at hospitality seriously.

The room was decent, with plenty of ants, so keep your sweet food in the fridge.