Overpriced old hotel. Good location if you are in town for a certain reason. Stayed in the club room. Value for money if you can drink. Free flow of alcohol in the evening.
Charcoal restaurant for lunch and breakfast has terrible selection of food. Very minimal.
Free outdoor parking.
Room was clean but with bad soundproof.
Booking.com
Booking.com
We held our wedding dinner here over the weekend and I have to say, the dinner service was impeccable. The staff were very responsive, respectful, and knew when to serve and provide assistance without being asked. The Chinese wedding banquet food that was served was literally perfect - it was tasty and served in a timely manner. I also want to appreciate Geeta Laxmi, who was our point of contact, for helping us to organize everything so nicely - she has been a big help. Overall, we had a great experience, which was made even better by the relaxing, nature-facing setting of the hotel.
I dont really like the room. There was no hotel buffet dinner on the day I went. Parking was spacious and ample though. You wont have any problem in parking.
Room is ok and toilets are clean and luxury looking. The hotel is very old looking and I can hear people next door talking and jumping and making noise non stop. I dont feel secure looking at the connecting door in front of my bed. I check out after 3 hours of checking in as I dont feel comfortable.
The price is really really overpriced for a room for an old hotel like this. I dont think I will come again. I chose this hotel as it's near my office and I can get to work easily the next morning. The only good thing about this hotel is parking is super easy and space is huge! And it's free! And location is secluded and quiet. Not like other hotels where the parking is at the basement and surrounding is crowded and congested.
This hotel is suitable for business people waiting to transit or golfers. Not suitable for family with kids as there are nothing around the area. Only housing area, a Japanese school and a few offices nearby.
Older hotel but that’s not the issue - checked in and went to a room that was not made up properly- there was no water bottle - only a half drunk water bottle - refrigerator has leftover packet of a black liquid and brown liquid. Fine went for a snack at the charcoal red and the service was very slow - quality of drinks were good - but we were left waiting 30 mins for cakes we ordered - when we asked if they were ready and if they were not we would like to just get the bill - they assured us they were on the way - we then had to wait for another 30 mins - for 2 plates of sliced cakes - the restaurant was empty, we were the only ones there - just let us know that the order was forgotten and we will gladly pay and go on with our day - if you’re busy -why make us wait 30 mins for 2 lousy plate of cakes ? Also how long does it take to slice cake ? Bad service and low consideration for the customer unfortunately. Will not be going back ever.
Loved the service at charcoal
Jaya was a gracious hostess. The rooms are clean and well maintained. The view surrounding the pool and lake is scenic. All in a pleasant stay at Saujana. The cocktail hour at the Club has a cool vibe.
Poor service and lack of hospitality.
During check-in, only one male staff member was on duty, and his facial expression was like I owed him money. Not welcoming, not even a smile. Once handover the access card, there was no explanation about the facilities, and the worst part was I needed to ask the direction to my room.
Even the 3-star hotel reception is much more friendly than this 4/5-star hotel.
No greetings from the room cleaners or all the staff. The management needs to start looking at hospitality seriously.
The room was decent, with plenty of ants, so keep your sweet food in the fridge.
