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All reviews theme park view cafe free entrance walking distance nice room strategic location nice view great hospitality hotel staff connecting rooms hi tea f b easy access affordable price the check in process deluxe room front desk staff
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48 - 53 of 935 reviews
Reviewed 19 March 2023

Location - in the i-City attraction. Free access to iCity Wetworld for hotel guess.. Suitable for family with kids. Near to shopping mall & Masjid Seksyen 7.

Room - quite small for 2 adults & 2 kids (limited space) with quite outdated fixes. But overall, we consider it a good stay. May consider to come back for another holiday.

Food - Variable choices & delightful taste. 5 stars for the Chef & Team. We really enjoy the foods served. Happy tummy, happy kids, happy customer.

Date of stay: March 2023
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Nurliana_d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BW I-City, General Manager at Best Western i-City Shah Alam, responded to this reviewResponded 3 April 2023

Dear Nurliana_d,

We are happy to learn that you had a decent stay experience with us. Such a detailed review for us to know what we have done right and what else to improve, for you and other future guests. Please come back again soon!

Best wishes,
Anthony Kong
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2023

Staff was very friendly, room is just nice for 2 person. Easy to search the hotel if you follow google maps. Breakfast just enough and delicious. This hotel offer for 24hours food order but not try because already full after meeting.

Date of stay: March 2023
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank D S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BW I-City, General Manager at Best Western i-City Shah Alam, responded to this reviewResponded 21 March 2023

Dear dsW5079GN,

We are glad to hear from you. Thank you for letting us know that you had a wonderful stay during your recent stay. We would love to have you back and stay with us again. See you soon.

Best wishes,
Anthony Kong
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2023

this is my 2nd stay btw. actually good service, cozy, affordable price, will come again.
im not sure about the food there, never tried before. the price for 1 plat of nasi lemak is rm22. and for nasi goreng is rm24. affordable for a price of hotel.

Date of stay: March 2023
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Anis_Hazrati
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BW I-City, General Manager at Best Western i-City Shah Alam, responded to this reviewResponded 21 March 2023

Dear Anis_Hazrati,

Thank you for writing us a review. We are glad to hear that you had a pleasant stay with us, and perhaps we will see you again for the third time! Please come back soon.

Best wishes,
Anthony Kong
General Manager

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Reviewed 4 March 2023

I booked a room with a small kitchen. Nice room , clean, good services and good food. Alls foods delicious (breakfast and hi-tea).
We also enjoy the Badut during the hi-tea. Hotel give are complementary to entered gims and swimming pool. Thank you very much

Date of stay: February 2023
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank aishahmalaysia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BW I-City, General Manager at Best Western i-City Shah Alam, responded to this reviewResponded 20 March 2023

Dear aishahmalaysia,

We would love to thank you for the positive and detailed review written above. Please consider coming back and staying with us again soon whenever travel plan brings you back to Shah Alam. See you!

Best wishes,
Anthony Kong
General Manager

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Reviewed 21 February 2023

Stayed here overnight with my sister. The room was tidy and clean esp the bathroom. The beds were comfortable for our tired bodies. The staff who checked me in and the one who checked me out were warm, friendly and polite. Unfortunately, I did not ask for their names. The breakfast was really good. I had a bit of everything except the noodles and nasi lemak. Loved the cheese! I would stay here again also because of its proximity to the mall. Kudos Best Western!

Date of stay: February 2023
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank HH371012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BW I-City, General Manager at Best Western i-City Shah Alam, responded to this reviewResponded 20 March 2023

Dear HH371012,

We are grateful for your lovely review. Thank you for letting us know that you are happy with your recent stay with us. We can't wait to welcome you to the hotel soon.

Best wishes,
Anthony Kong
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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