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Tour16248407063

Great place to stay

5.0 of 5 bubblesReviewed 19 May 2024
Great stay. Fantastic place. Clean. Peaceful. The Front Desk Staff Mr Khairul with superb experience and skill. Ample of parking space.Super Suite Room. Nice and friendly Room Service guys. Definitely will stay again in future.easy excess to highways.
Date of stay: May 2024
Room Tip: Great place to stay. No regrets.
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Ong, Owner at Acappella Suite Hotel & Residences, responded to this review
Responded 20 May 2024
Thank you very much for your positive review and we are delighted to hear that you had a great overall experience. Our special thanks to you over the mention of our staff, Khairul, who obviously made a good impression on you. We will be sure to pass on your kind words to him. We are excited to hear that you would consider us again in future and cannot wait to welcome you back again.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (352)
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Reviewed 19 May 2024

Room was nice, clean and well taken care
The most we appreciate was the cleanliness and beautiful landscape at swimming pool area.
Breakfast menu and taste was great.
Overall facilities were in very good condition and meet expectations. Next visit is most likely.

The only unpleasant thing was unstable water closet unit due to screw missed out.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Noor Najwa N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Ong, Owner at Acappella Suite Hotel & Residences, responded to this reviewResponded 20 May 2024

Thank you for your review and we are delighted to hear that you had a peaceful stay overall. Our pleasure to you for your appreciation on the cleanliness and setting. Having said that, kindly accept our sincere apologies over the unpleasant and unstable water closet. We will note that and look into the issue for the benefit of future guests.

All in all, we hope your overall experience would merit us another experience in future and we sincerely look forward to welcoming you back again in future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2024

The room is quite big with reasonable price. Kid friendly. The swimming pool and kindergarden was nice. Recomended hotel to stay in. I got the swimming pool view. The kitchen also has complete item. Very clean place and room also was nice. Thank you.

Date of stay: May 2024
Trip type: Travelled with friends
Thank Dream67933248829
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Ong, Owner at Acappella Suite Hotel & Residences, responded to this reviewResponded 14 May 2024

Thank you very much for your positive review. We are delighted to hear that you and your family had a great experience with us and that our hospitality offerings met with your expectations. Truly humbled that you would recommend us to others and certainly look forward to welcoming you back again in future.

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Reviewed 12 May 2024

3 of my children having feaver. I tried to change check in date twice but rejected by acapella. Now my booking just burn. Really bad experience with them. I do understand every hotel have their T&C but clearly mentioned in booking.com i can changed the date. Yet no tolerance at all from acapella!!

Date of stay: May 2024
Trip type: Travelled with family
Thank Trail57966540157
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Ong, Owner at Acappella Suite Hotel & Residences, responded to this reviewResponded 13 May 2024

We regret you experience although the booking was non-refundable. You may reach out to us over the email at feedback@acappella.com.my in order for our Management to investigate this further. To this we would be grateful for your continued patience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2024

Very spacious room for such a reasonable price! However i wished the aircond was cooler!!

Great room service. The receptionist was very nice and friendly too. Parking was free of charge!

The breakfast in the morning was good, varieties to choose from!

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Scenic30681737738
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Ong, Owner at Acappella Suite Hotel & Residences, responded to this reviewResponded 10 May 2024

Thank you very much for your positive review. We are delighted to hear that your stay with us was comfortable and a bang for your buck. Our sincere regret over the air-conditioning which may have affected your sleep quality but we hope this experience would not deter you from a future stay with us. To this, we very much look forward to welcoming you back again in future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2024

Good customer service, front desk needs a thumbs up, room facilities on point, heater works fine, beds could have been vacuumed more thoroughly but still decent, no issues. Overall a satisying short stay and will come back again and plan to stay longer. Cheers.

Date of stay: May 2024
Trip type: Travelled solo
Thank Sumandran M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Ong, Owner at Acappella Suite Hotel & Residences, responded to this reviewResponded 10 May 2024

Thank you very much for your positive review. We are most delighted that you were satisfied with our hospitality offerings. Our sincere regret over the beds though. Hopefully, this did not cause you too much discomfort or inconvenience. We are also humbled that you would like a longer stay with us and we sincerely look forward to welcoming you back again in future.

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