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Compliment to the property

5.0 of 5 bubblesReviewed 5 weeks ago
The staff are simply outstanding right from the front desk, the cafe to house keeping staff. Their greetings and smiles just make your day. Can see that what put on their faces are from their heart. All out to please. Food at breakfast is also well prepared and tasty. I like especially the gym, well space and got everything you would asked for. Definitely coming back. If anything I would wish for is to provide more TV channels, especially the international sport and news channels e.g. CNN and BBC.
Date of stay: June 2024
Room Tip: Very close to AEON Shah Alam where you can get everything you need.
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Ong, Owner at Acappella Suite Hotel & Residences, responded to this review
Responded 5 weeks ago
Thank you very much for your positive review. We are delighted to hear that your experience was pleasant and that you would consider us again for a future stay. To this, we are certainly excited towards welcoming you back in future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (352)
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Traveller rating
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Reviewed 16 June 2024

the area and the view around the hotel is amazing.. the rooms are comfortable to live in and the place around the swimming pool is very exciting and beautiful to swim in.. thank you for accepting us to stay at the hotel.. all the staff and security guards are very friendly towards us..finally we are very satisfied staying at the hotel..

Date of stay: June 2024
Trip type: Travelled with family
Thank Flyer61996136292
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Ong, Owner at Acappella Suite Hotel & Residences, responded to this reviewResponded 17 June 2024

Thank you very much for your positive review. We are delighted to hear that you had a comfortable stay and made full use of the facilities. Glad our warm hospitality showed through our staff and you were overall satisfied at the end of the stay. Given your experience, we hope you would consider us again in future and we are excited towards welcoming you back again.

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Reviewed 15 June 2024

Nice and cozy 💯 room, with optional air conditioning or ceiling fan. Have small pantry ,microwave ,plates and cutleries,big refrigerator too. Comfort beds and clean bathing room and toilet. A big and cozy room with complete equip and toileteries.

Date of stay: June 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GlobeTrotting769021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Ong, Owner at Acappella Suite Hotel & Residences, responded to this reviewResponded 15 June 2024

Thank you very much for your positive review. We are delighted to hear that your stay was cozy and that our offerings were in keeping with your needs. Given your experience, we hope you would consider us again in future.

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Reviewed 13 June 2024

I don’t understand how is this a 4 stars property. The rooms are different colour from the photos, the bed is tough and the toilet is in poor condition. The fan in my room makes a loud noise every time I switch it on.

Maybe wall colours is not something everyone is very particular about but I think it’s false advertising because I definitely wouldn’t have booked my stay here if I knew it’s in a bright orange.

Date of stay: June 2024
Trip type: Travelled on business
Thank Lenice T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Ong, Owner at Acappella Suite Hotel & Residences, responded to this reviewResponded 14 June 2024

We thank you for your review and very sincerely regret your disappointment in the room condition. We investigated on this and offered you a upgrade to mitigate the problem although this was declined. Also, we are in the midst of repainting the rooms and as such new pictures have yet to be taken and posted.

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Reviewed 9 June 2024

Spacious and sparkling clean room at a very affordable price. It is highly appreciated if the room price is included breakfast.

On the other hand, It is better if you can provide liquid soap at the sink. Easier to wash all dishes. Looking forward for the next stay.

Date of stay: June 2024
Trip type: Travelled with family
Thank Flyer58203214196
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Ong, Owner at Acappella Suite Hotel & Residences, responded to this reviewResponded 10 June 2024

Thank you very much for your positive review. We are sincerely delighted to hear that you stay was comfortable at a very affordable price to you. To this, we sincerely hope you would consider staying with us again and look forward to welcoming you back in future.

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Reviewed 29 May 2024

1. I stayed in premier family suite. The suite is spacious complete with kitchen, dining table and a 3 seater sofa. However there is no stove provided, only a microwave to heat up food. Plates and cutleries provided too.
2. The down side : only 1 miserable bathroom with a shower and a shabby stained curtain. Should have replaced the shower curtain with glass partition.
3. Staff very courtious and friendly.
4. Swimming pool and play ground is a bonus for children.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Culture23828295625
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Ong, Owner at Acappella Suite Hotel & Residences, responded to this reviewResponded 30 May 2024

Thank you for your review. We are delighted to hear that your overall short family staycation was pleasant. Kindly accept our sincere regret over the stained shower curtain to which we shall act on. Hope this one item would not deter you from a future stay with us and we would sincerely appreciate another chance from you to make it right.

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