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“Still WAY to improve” 3 of 5 bubbles
Review of Ruemz Hotel

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Ruemz Hotel
Ranked #3 of 10 Hotels in Subang Jaya
Johor Bahru, Malaysia
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Still WAY to improve”
3 of 5 bubbles Reviewed 3 weeks ago

Stayed at Cubic Double for just 1Night.

Check in: Fast and simple.

Room: Looks a bit old, can see stains on the wall and dust on the table. Seems like housekeeping didnt do cleaning properly. No mineral water, no toothbrush and toothpaste so please prepare it by yourselves.

Location: I will say it is only convenient for those with own transport. Please take note parking is not free even you are hotel guest.

Overall this is just a very simple hotel, suitable for short stay only.

  • Stayed February 2017, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank CarmenGan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuemzManager, Director of Sales at Ruemz Hotel, responded to this review, 2 weeks ago
Dear Carmen Gan,

Firstly I would like to thank you for taking the time to advise of your recent stay at Ruemz Hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

In regards to the room not having a water bottle, we have decided to go with a more environmental approach whereby we provide all guests with flasks in the room which can be refilled at the water dispensers at each floor. The usage of plastic bottles is thus cut down and I apologize if this may have caused you any sort of inconvenience.

As for the poor housekeeping of the room, I am sincerely sorry for your less than perfect experience with us and whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do with all sincerity. This level of service is certainly not acceptable and will be addressed with the concerned party.

We have also added a note in your guest profile to ensure that this negative outcome does not happen to you again in the future. I am pleased to announce that we are in the midst of a refurbishment of all room categories, and will ensure that the rooms are in a better state than the last you encountered.

If you would like to contact me to further discuss this matter, please do drop me an email at navin.jayendran@taylors.edu.my or you may contact me at 03-56320480.
Again, I am regretably sorry for your poor experience and hope this has not put you off to staying with us again.

Navin J
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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130 reviews from our community

Traveller rating
    25
    51
    36
    11
    7
See reviews for
22
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45
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Portuguese first
  • Any
English first
Singapore, Singapore
Level Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 28 December 2016

If you are on a stopover in Kuala Lumpur around PJ or SJ, this is a good place. For the price it offered, I can't complain too much. The other thing I like about it is that it is safe, since it is located inside Taylor's University and there were proper parking lots.

Internet is good but the reception has to activate it. In my case, the reception didn't activate mine and I have to ask (fortunately).

The hotel is located next to a serviced residence. So be sure not to enter the wrong door. Even the people around there are not sure. There are eateries around to cater to the students but they do not open till very late nor from every early. There was a 7-Eleven though.

The place is only suitable for people with their own transportation or no problem obtaining it.

  • Stayed December 2016, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
Thank Narahda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuemzManager, Director of Sales at Ruemz Hotel, responded to this review, 12 January 2017
Dear Narahda,

Thank you for your comments, we are grateful to hear that you feel safe while staying here at Ruemz Hotel and that it is reasonably priced.
We are however sorry if our staff had forgotten to activate your internet access, we’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you would like to discuss this further, you may contact myself (Navin) at navin.jayendran@taylors.edu.my or give me a call at 03-56320480.
All things aside, we do hope for you to come back and visit us again sometime soon.
Thanks and have a great day !
Navin

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1 review
4 of 5 bubbles Reviewed 16 November 2016

I've stayed at Ruemz twice now, and both times I've felt completely at home. The staff hospitality is great and if you have business to do with Taylor's Uni - as I did - then the location is phenomenal. Additional things that I appreciated: the fact that you are away from the hustle and bustle of K.L city, and you have the quiet lakeside next door which attracts birds and other wildlife. These factors add a natural element to an otherwise urban setting. Staying at Ruemz guarantees a pleasant stay in Malaysia.

  • Stayed November 2016, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Remington C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuemzManager, Director of Sales at Ruemz Hotel, responded to this review, 18 November 2016
Dear Mr. Remington C,

Thank you for your wonderful review, it has been a real delight having you stay with us.
We are so glad to hear that you enjoyed your accommodations, as well as the serenity of the lake, away from the hustle and bustle of the city. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

Sincerely,
Navin J - Sales Manager
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Johor Bahru, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 October 2016

Friendly Staff and good facilities. I like the environment around there, got many flora and a big beautiful lake. Different varieties food restaurant. Easy to get transportation. Cool enough the air condition. Clean toilet.

  • Stayed October 2016, travelled on business
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mynameisgod1225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuemzManager, Director of Sales at Ruemz Hotel, responded to this review, 18 October 2016
Dear mynameisgod1225,

Thank you for your feedback, we are extremely glad that you had a good stay with us and we look forward to your return.

Sales Manager, Navin Jayendran
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 October 2016

Very good service , receptionist have a beautiful smile and check in very fast. I will come back again for the future stay. Very good location to enjoy the peaceful moment and convenience to Sunway Pyramid.

Room Tip: Best lake view
See more room tips
  • Stayed September 2016, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JamesDeanhusband
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuemzManager, Manager at Ruemz Hotel, responded to this review, 21 October 2016
Dear JamesDeanhusband,

Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

Best Regards,
Navin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ruemz Hotel

Property: Ruemz Hotel
Address: Taylor's University Lakeside Campus, The Boardwalk | No. 2, Jalan Taylor's, Subang Jaya 47500, Malaysia
Region: Malaysia > Selangor > Petaling District > Subang Jaya
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #3 of 10 Hotels in Subang Jaya
Price range (per night): RM120 - RM257
Hotel Class:3 star — Ruemz Hotel 3*
Number of rooms: 82
Official Description (provided by the hotel):
A new & dynamic 82 room Boutique Hotel, the brainchild of Taylor's University School of Hospitality, Tourism and Culinary Arts, Brings to you Malaysia's first Progressive Hotel! Come and partake in our adventures!!! ... more   less 
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