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The Residence Mauritius
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Reviews (2,031)
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Reviewed 19 March 2018

Dear travelers and management of The Residence;
we have spent in the hotel 13 nights and our holiday was fantastic- warm people; perfect food; beautifully drinks and extraordinary attitude to the guest- after first night occurred my back pain- Jenita called local phycisian, he came during half our, help me a lot and andbonus was harder mattress which was arranged immediately... perfect service in any case. Food in Plantation was great; Veranda with all staff was for us 2nd home and level of service was great!!! Big thanks to: Jenita, Ally, Neha,Sam, Madhoo, Rajesh,bar staff all guys, Gueric, Ricardo from boat house and sorry if I did not remember your all names. Hana and Dustin

  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Hana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierrotBarbe, Manager at The Residence Mauritius, responded to this reviewResponded 20 March 2018

Dear Sir/Madam,

We thank you for taking the time to pen down your holiday experience on Trip Advisor.

We are pleased to read that you have had a great experience at our resort and that you really appreciated the service of our team members who always go to the extra mile to anticipate guest’s needs.

We reiterate our thanks for choosing our resort for your holidays and sincerely hope to have the immense pleasure to welcome you back to our shores for another memorable and unique experience in a not too distant future.

Kindest regards,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2018

My partner and I spent two weeks here at the end of February. The architecture of the hotel itself is marvellous. While so many other hotels these days seem to have an international/hypercool design with no local character, this resort is a gem with soaring open spaces, colonial architecture, furnishings and art pieces fitting in wonderfully with Mauritius. The rooms are also spacious, well designed and well equipped.

Our stay was particularly memorable because of the friendliness and helpfulness of all the staff. We requested quiet room away from any bars, restaurants or the pool, and our request was completely fulfilled. The front desk and concierge, the room boys, the restaurant/bar/beach staff, the gift shop people and the spa people all went out of their way to make us feel welcome and were so kind, friendly and helpful. The gift shop people even organised a special order for us.

The two restaurants and the bar were very good. To sit under the pergola of plantation restaurant eating a fresh fruit plate next to the ocean was a dream. The buffets were large and varied. It was always a pleasure to dine here.

The sea and beach is of course beautiful here, and its also close to some local beaches so you get a nice feel for the community here, especially on local holidays and weekends. There are plenty of sun lounges, and towels and water are always available.

This was one of the quieter hotels in the area, which suited us. A few of the hotels further down the beach seemed to have a louder atmosphere. Here at The Residence there were some excellent singers in the bar in evening, and some short cultural shows at dinner, but for the most part its a calm and relaxed place. It should be said however, during our second week there seemed to be a couple of large groups who disturbed the peaceful atmosphere. Fortunately the hotel is large enough that we could move to quieter areas.

Thank you to everyone who works at The Residence Mauritius, you made our vacation a delight!

  • Stayed: February 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank shubhayatra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierrotBarbe, Manager at The Residence Mauritius, responded to this reviewResponded 20 March 2018

Dear Sir/Madam

We are thankful that you choose our resort for your vacations and indeed it was a real pleasure to read your comment on Trip Advisor.

We can only be thankful for the description of our property in such magical words, without any doubt this will be a major boost for our team members who will keep on doing their best to assist each of our guests with passion and respect attitude.

We are pleased to read that you have treasured good memories of your vacations and we do hope that you will renew this ultimate experience in the near future.


Warmest regards,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2018 via mobile

Clearly this is a place that tries hard but cannot compete at the luxury or 5* Level it tries to advertise. We paid €1.000 per night and were so deeply dissappinted. Expect a 4* decent place with large resort-like grounds but located between a Street and a Public Beach. Expect Low-Trained staff on a Holiday-Horel Level , a „theatre“ of a place Trying Hard but failing to be a luxury Hotel. Expect long waiting Times for anything, beach hawkers and staff trying große Push you for good ratings (upon departure).

Stayed: March 2018, travelled with family
1  Thank Erik2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierrotBarbe, Manager at The Residence Mauritius, responded to this reviewResponded 20 March 2018


Dear Sir,

We are surprised to read the content of your reviews which you have shared on several social media platforms which are outrageous and is not the real image of the hotel.

There was a regrettable incident which you encountered with one of the beach hawker was the turning factor of your dissatisfaction , however we must say that you did acknowledge that we reacted efficiently and rapidly and you even mentioned that there was a prompt outcome to your satisfaction and that you were impressed by the control of the situation.

Whilst we met twice and also during the aperitif offered and at no time did you make any comment whatsoever neither on our service nor on our hotel rate. Since you arrived on 11/03 you acknowledged that you were enjoying very much until on the 15th whist you encountered this incident.

We also need to highlight that the rate of 1000€ per night you mentioned on this review is wrong.

We need to emphasise that we always do our level best to cater for the needs and comfort of all our guests at The Residence Mauritius, and all the reviews which you take care to communicate do not reflect the service quality that we offer to our guests.

We are sorry to read that despite the measures taken to ensure that you have the best time with us has not met your expectations.

Thank you and regards,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2018 via mobile

INFRASTRUCTURE
The hotel infrastructure is very nice, with a beautiful pool e a lot of chairs in the beaches. They provide a lot of watersports; like waterski, stand up paddle and canoying, glass bottom boat and snorkling, all inclusive. They also provide upon payment diving experiences.

SERVICE
Service is terrific with all employees very nice. They give you towels and cold water as soon as you get to the beach or pool and they will always help if you need to move chairs around. They provide a morning and an afternoon butler to assist you in whatever tou need.

RESTAURANTS
Restaurant service is also very good.
There are 2 restaurants: one is a buffet by the pool with a wide range of foods and thematic dinners with 30min shows. The quality of food is good but i would say a bit behind expectations: The other restaurant is called The Plantation and is an a la carte restaurant. If dinner is inclusive in your package you have a certain amount to use in the restaurant, but it suffice to have one entrance, main course and desert. The food is terrific, very well prepare. I would dine every day there, but as they have a few tables, You have to book your tables early. In both restaurants they can keep you bottle of wine if you haven’t finished it.

ROOMS
The rooms are wide and nice. If you have some spare money it worth a beach view. In rooms there is a handy phone with wi fi available that tou can take wherever you want. It has a colonial design so it is not very modern.

Stayed: March 2018, travelled as a couple
2  Thank Renan I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2018

I absolutely love this hotel, so much so that this was my second visit in 6 months. The hotel is tranquil, relaxed and the surroundings are absolutely stunning. The staff are friendly, kind and nothing is too much trouble. This hotel should be held up as an example to others of how to provide incredible service for your guests. Our butler Seilim was outstanding! He remembered all our needs from our previous visit and as returning guests we were treated like royalty with lots of perks. The food was really good, especially as I am celiac and unable to have cows milk. I was never stuck for choices. The only thing I would mention was that the sun is incredibly strong in March and a lot people were getting burnt, even myself and my husband who are both mediterranean skinned and wearing a factor 50. Especially don't be fooled when it's windy or cloudy as you feel fine during the day and have a nasty shock in the evening.

Room Tip: Free bottled water is provided by the pool and in the room, but is charged at lunch
  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Sassy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierrotBarbe, Manager at The Residence Mauritius, responded to this reviewResponded 17 March 2018

Dear Sir/Madam

We thank you for choosing The Residence Mauritius for your holidays and we are immensely pleased to read your wonderful comments that you humbly share with us and also through Trip Advisor.

We are delighted that you had a fantastic stay and your praiseworthy comments are certainly a motivation for each and everyone.

We reiterate your appreciation and look forward to the pleasure of welcoming you and your family back to our shores in a not distant future.

Thank you and kind regards,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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