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Reviewed 5 July 2012

Just back this morning after a two week break, booked via British Airways.
I am very glad I had double checked that I was booked on the full AI, as opposed to the enhanced full board package ( the Emeraude all inclusive). Other guests I met, and those still arriving had NOT been booked fully all inclusive by a variety of tour companies, including Hayes &Jarvis, and Kuoni. This is a real bone of contention, as many people I spoke to felt that term "all inclusive" had been wrongly applied to their holiday.
So, Tip 1....if you are booking this hotel, or are just about to holiday here, check now with your tour operator, to what exactly do they mean by "all inclusive". To upgrade at the hotel on arrival will cost about 13 Euro's per day.
The full all inclusive covers restocking the mini bar, all drinks from 11am to 11 pm, free trip to Isle de Cerf, and a discount at the spa, tea/coffee with cakes at 5 pm.
Rooms: Very good, cleaned every day,a/c,net and black out curtains, mozzie plug in provided, hair dryer, plenty of accessible plug points ( no need for an adapter if coming from the UK) really excellent shower, no baths. A chest of drawers provide extra storage, and the mini bar is restocked daily with still and sparkling water, cola, tonic water and some cartons of fruit squash, Phoenix beer and Guinness. The toilet is sperate from the shower cubicle. A safe is provided, and the wardrobes are door less. Ground floor rooms have a small terrace, while first floor rooms have a small balcony. I understand that extra beds for children, and twin bed rooms are only available in the ground floor rooms. There are some connected rooms.

Beds were comfortable, small pillows, and towels changed daily. I noted that previous reviews said the towls were old and scratchy, but that was not my experience.. just don't expect big fat bathsheets, or face flannels.
Tip 2, no wifi connection/signal from the bedrooms, but the hotel do provide a free PC, and if you bring your own laptop, you can get a connection in the reception area.

Food: All meals are buffet style, and there is adequate choice, plenty of salads and usually a choice of three desserts. Some meals are better than others, and most nights there is a themed buffet.. Chinese night, Indian night etc. After a week of buffets, I switched to table d'hote each evening, and found the food generally much better. Food is covered, but some guests forget to replace the coverings. Timing can be a bit of an issue in the evenings, as some food items can be very popular, and run out, with a delay (at times) before another batch has been cooked. There is a micro wave for heating milk, baby food.
Tip 3....Wine is freely available in the restaurant, in vacuum packed wine bags that are stored in wine barrels. Sometimes the wine is not fully chilled, but the wine from the bar is always fully chilled, and is either from bottles or vacuum packs.

The Bar: This is the focal point for most evening activities, and is open from 11 am to 11 pm. What ever your board basis, you can expect to pay for drinks after 11 pm. However, some nights there were no staff after 11 pm. As I stayed in the low season, I presumed that staff numbers had been reduced, which is why the bar closed promptly.
Cocktails..... delicious but some are stronger than you think!!
AI ends at mid day.
Seating is comfortable, but the birds do like to join you for tea and cakes!!

Tip..... Spray your legs and feet with bug spray, especially on the evenings. The bar is partially sand covered, and sand flies do seem attracted to some people more than other. Also.... don't bother with high heels.. sandals and flatties are more comfortable and practical.

Entertainment: The hotel put on some entertainment during the week... and the standard was pretty good! . The singers could really sing, the dancers put on a good show, and the musicians were excellent. However, some teenagers took over the playlist one night and suceeded in clearing the dance floor and the bar!
Speaking of teenagers.... unless they like the beach and swimming pool, this may not be the hotel for them. There is a snooker table ( cost of about £1.50 a game), and table tennis ( free), and the dive centre is next door. But there is no creche, kids room etc. and older children could get bored.

The Beach..... wow! Nothing to add that hasn't already been said in previous revews...but get some plastic beach shoes, are the sea urchins like to hide in the sea weed. You can buy them locally for between 2500 and 300 MRU.. but not in the hotel boutique, where prices are very high.
Tip.. it's a short walk, or a free taxi ride into Belle Mare village, enough shops, and banks and a money changer. Expect to haggle in the shops, or, even better, go to Flac Sunday market for souvenirs.

Getting around: The hotel can call a taxi for you, and has a set price list for popular destinations. BUT.......you can very easily walk out of the hotel and there are usually taxi's immediately outside the hotel, or at the taxi rank near Belle Mare, where you can negotiate a price for individual trips or a whole days travel.

Staff.... are warm, welcoming and unfailingly helpful Samy the bar tender was telling me that he will have been with this hotel for 21 years on 13th of July.. that's quite a service record! Sarita and Jimmy in the restaurant go out of their way to ensure guests have a wonderful time, and their positive attitude has rubbed off on some of the younger waiters too. Ravi the food and beverage manager is very approachable and responds immediately to any question or query.
To sum up, this is a small well kept hotel, lushly planted, but with limited facilities in an excellent location. It is very easy to relax here, and fellow guests get into the swing by chatting readily, swapping books, tips and stories.

  • Stayed: July 2012, travelled solo
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15  Thank mcpinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2012

Having just returned from two weeks at the Emeraude hotel,myself and my husband enjoyed every minute. The food was very good,and the Table d'hote was excellent. The rooms were very clean with a great shower and adequate space for everything. The makeup mirrow with the light was a very good feminine touch. We are early risers so always got a sunbed on the beach.
The staff could not do enough for you and we had no problem with getting everything we needed.
We would like to say thank you to Coco,Sammy and Sunita for all their help, and a very special thank you to Jimmy and Mike for arranging a lovely table for us and some friends on our last night.
This is a very good three star hotel.

  • Stayed: June 2012, travelled as a couple
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2  Thank jan c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2012

We have just returned from a great holiday at the Emeraude Belle Mare Mauritius. It seemed that nothing was to much for the staff to do for you. Especially Jimmy in the resturant and Samy at the bar. The General Manager, Ashok was always available to discuss any problems regarding restaurant, hotel, or room fortunately we had none. An added bonus was the shower, the best ever. Excellent value. Five star treatment for three star price.

Rosemary & George

  • Stayed: June 2012, travelled as a couple
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2  Thank rosemary m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2012

We had booked this hotel last year 2011 for a stay in June of this year. We were so looking forward to staying here, but as other reviews have stated, when we arrived after a very long journey from the uk, and an hours taxi ride to the hotel, we were told they were booked up, and they were arranging for us to stay at their sister hotel Le Recif in the north of the island. We were very disappointed, but was told we could return in 3 days time. So we were packed into a taxi for another hours journey. I do not know what the Emeraude are playing at, as when we arrived at the sister hotel, several other holidaymakers had also been moved here due to the Emeraude double booking. After the long journey and unpacking our cases, we decided we could not face packing up again in 3 days time to return to the Emeraude as we had not even seen any of the hotel, so we decided to stay put for the full two weeks of our holiday, we thought it was better to stay in a hotel that was very nice rather than return to the unknown. But I think people need to be aware of the Emeraude's current practice, which was still happening to holidaymakers as we left Mauritius.

Stayed: June 2012, travelled with friends
2  Thank andymatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotels_attitude, General Manager at Emeraude Beach Attitude, responded to this reviewResponded 18 July 2012

Dear Sir or Madam,

We would like to thank you for your feedback and apologize for the inconvenience which happened on your arrival. We are happy to know that you had a great stay in our sister hotel, Le Récif Attitude.

We would like to point out that however overbooking does happen in our industry, generally in very popular hotel, we insist that it is not a common practice.

We try our best to find solutions in these cases and we thank you again for your comprehension and understanding.

We look forward to welcoming you again at one of our properties in the future.

Kind regards,

Ashok Moorootea
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2012

My partner chose this hotel for it's positive Trip Advisor reviews, small hotel size (only 60 rooms) and excellent value for all inclusive package.There are 2 A.I packages to chose from and we had the 'standard' one, which suited our needs and included a local 'beer' (lager) and a red and white wine. Cocktails were extra, expensive and rather disappointing. The three meals a day were plentiful and freshly prepared. Wonderful fresh fruits at breakfast and you could have cooked omlettes, crepes, etc if you wanted. Evening dinner was a choice of buffet (a different theme every night) or a set menu. You could also splash out £50 on a lobster if you felt so inclined - we didn't.

The dining area is dimly lit, so if you want to see what you are eating, select your table carefully. Some nights we had candles to help see the food.

Staff are attentive and quick to clear away empty plates, so hang onto your knife and fork, if you want 'seconds'. We were able to get bottled water daily from the bar. "Fruit juice" is fruit concentrate, not freshly squeezed oranges, so unless you like "squash", you may find it rather sugary and synthetic. Special mention to Samy behind the bar who always had a big smile and conversation, Sinata and Jimmy in the restaurant were charming and welcoming to everyone, all staff spoke good English.

Our room was comfortable and very clean. Great walk in modern shower and always plenty of hot water available. Fridge and mini bar in rooms, although surprisingly, you had to pay extra for any drinks, including tea and coffee in the room - perhaps not expected in an "all inclusive" package. Still, with a kettle available, you could always buy your own tea and coffee at the local supermarket and take it back to your room, if you wanted to. No room service available.

Taxi service - be warned, taxis outside the hotel are more expensive, so if you don't mind a pleasant 5 - 10 minute walk down the coastal footpath towards Belle Mere, you can negotiate a taxi for around half the price. However, taxi to Belle Mere is free from the hotel, if you couldn't manage the short walk. Taxi drivers are very keen to show you the rest of the island for as many days as you want. Don't accept the first price offered though.

This hotel is situated on the East coast which is exposed to strong "trade winds" and since June, July and August is their winter time, the winds blew consistanty for the first 10 days or so. On the plus side, this did keep the mosquitoes down to a minimum, although I did still get a few bites - a small plug in mozzy zapper is provided in the rooms.Clouds featured heavily during out 17 day stay, but we did get pockets of blue skies for an hour or two most days, some days more. We noticed on the local TV weather forecast, the western side of the island enjoys warmer and sunnier climate in the winter months. Also - sunrise is around 6.45 a.m on this side of the island, but if you want a glorious sunset - head for the west coast.

A note about the beaches - much of it is sandy but a lot of coral is washed up and provides a sharp walking surface, so take rubber or plastic soled shoes, unless you have tough feet! Be aware of beach venders hard selling bead jewellery - some aren't too clear of what "No thank you" means. Ditto some of the shops, where they were (to us) very pushy and followed you around the shop, desperate for you to spend your holiday cash. We found it very off putting, not being allowed to browse.

If you fancy a different place to eat, try La Maison d'Ete, about 15 mins drive up the coast. It has a small numer of rooms and a fabulous restuarant open to non-residents. We ate there twice and didn't want to leave.

For local fresh fruit and coconut, go to a small blue kiosk next to the taxi rank in Belle Mere, where a lovely lady called Jyoti will prepare it for you. Chose a coconut and drink the water inside, then she'll cut the white fleshy part of the coconut out for you to eat - delicious and full of medicinal properties and vitamins! Tell her Beth and John from the UK sent you!

All in all, a very relaxing stay, although personally, I may have chosen 7 days on the west coast and 7 on the east. We hired a car for the last 3 days and left it at the car rental at the airport on the last day. Don't try to drive to the capital, let a taxi driver tackle the traffic - it's crazy. Also, look out for the stray dogs who like to sit on the side of the roads, no wonder you see many lame ones on 3 legs hopping along.

Room Tip: Rooms nearest to the dining area may be a little noiser for evening entertainment.
  • Stayed: June 2012, travelled as a couple
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Thank BethDarrall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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