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“Best Tour on the Island”
Review of Italy Tour

Italy Tour
Ranked #4 of 17 Tours in Flic En Flac
Certificate of Excellence
Attraction details
Reviewed 11 May 2016 via mobile

Cannot say enough good things about the blue bay/il aux cerfs tour. Sure it is not cheap but the value is amazing as it combines into one day what other tour operators split to two or three delegate tours. You see so many sights and do so much (lighthouse, shipwreck, waterfall, monkeys, coral reef, il aux cerfs, snorkeling, glass bottom boat) and every single one is fantastic. Even the lunch was one of our best meals in Mauritius. Jimmy is fantastic skipper that gets you great views of everything while keeping things safe. Highly recommend this.

1  Thank Evan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Domenico L, Responsabile relazioni pubbliche at Italy Tour, responded to this reviewResponded 21 September 2016

Thank you for writing us,
all the staff of Italy Tour thanks you and hopes to see you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (268)
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1 - 5 of 268 reviews

Reviewed 26 March 2016 via mobile

Really best travel agency in island ! Agency located in center of ff, just near Spar, staff is really friendly and can give you many advises, help with car rental and choose activity according to your wishes.All tours well planned with details - as nice transport to special places, charming guide, really good food and 100% island positive mood-you can be sure that it will be perfect day! I've been with Italy tours to ile Gabriel and swimming with dolphins, also many of my friends went to ile Cerfs with them and all tours was simply perfect! Thank you,Domenico and all family!

Thank Anna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2016 via mobile

Our first tour, a boat trip seeing monkeys, a waterfall and beautiful islands was excellent! Great day out. Even finding our own star fish. The boat captain digging up a large crab. Dinner on il cerf, walking the island (do go for a walk to the island opposite it's much quieter and a lovely walk) and little rum fantasy to keep us going. Loved it. So confident we booked two more tours. I found these poorly run frankly. Our second a large Italian confident and the staff speaking Italian we were basically left in the dark as to where we were or what was happening all day. The captain apparently spoke Some English. Possibly swap tiles for the day chaps. 2 Italian speakers. 1 part English and he's busy the whole day. Didn't enjoy this I'm afraid, but with a little input it's a different experience. Then quads with a rhumerie tour, couldn't wait. We booked the optional (expensive) transport to and from so we could drink. Only to be told that the rhumerie was shut, about half way through our day. So much for the 2000 rupees for the transfer (a cab full day tour is the same) and then had to push for our entrance fee for the rhumerie to be refunded and told here's your compensation. Quietly I pointed out it was a refund not compensation. The majority of the tour though was great, great quads, scenery, beautiful waterfalls. I imagine the day organised well would be fantastic. But alas it wasn't on our day.

The transfer we were told we had at 1/2 price. Got for 2000 for 2. 5 in the transfer. So 5000. Very very expensive! Considering it was half price allegedly. Even the cabs don't try to con as much.

Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Domenico L, Direttore at Italy Tour, responded to this reviewResponded 16 January 2016

Thank you very much for your comment James D and Pink_bubbleI'm sorry that you and your girlfriend James D, you gave me 2 or 3 stars. you did the first tour and it was very well with Jenifer, and just after you buy a second tour.
I think that before you buy, someone in our office you explain you the tour.
I do not think that you gave money without knowing what you are buying !!!
On the boat there are always two person who speak English. The skipper and Piero our guide who speaks very good English if you went apart of the group on the boat that’s not the fault of anybody.
We only recognizes that the distillery of rhum Was close and we have not inform customers on the sale .. because we did not know
nobody knew that the distillery would close the rum .. they did not inform us properly .Nor us and other tour operators .
After having made the necessary to pay .. I think not because of a rum distillery on three excursion we put two or three stars.
If the second tour went wrong as you say .. why have you brought a third tour ???
Anyway thank you very much because the problem will not be repeated again.

note that the transfer is not included in the tour as we have already explained to you .. the price of the transfer is 4200rs
You paid 2000rs because you have share the transfer with another couple and his son (ROBY12062009) they have given us five stars instead you gave us two or three .. remember they toured together with you.
Thank you by the management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2016 via mobile

Having seen Italy Tours rated highly on trip advisor, we booked a full day excursion with them to Ile Aux Cerfs. We had an excellent day with our tour guide, Jennifer. In fact, it was so good that we decided to book another two tours straight away - A half day dolphin trip and the quad bikes/rhumerie tour.
The dolphin trip would have been great, if we could speak Italian. There were 3 tour guides on board the boat, 2 who spoke only Italian and a third who spoke French with very minimal English. Unfortunately for us, the guide who spoke the minimal English was also the skipper that day, meaning he was unable to give us much information as he was controlling the boat. I couldn't tell you where we went that day, only that we saw dolphins and went to an island (we weren't even told the name of it!). We got off the boat and went to explore the island, only to return to a full boat of people ready and waiting...no one had given us any time indication prior to leaving the boat.
The quad bike and rhumerie tour: The main reason we booked this one was to enjoy the rhumerie without a car! It was quite an expensive tour anyway, but then transfers were added on...2000MUR per person! We arrived that morning and were happy to see Jennifer would be joining us for the day (yay, we would get some information on this tour)! We arrived at the quad bike place and waited around for about an hour as we were waiting for another group to arrive. Once the tour finally got underway, it was very enjoyable. However, about two hours into the tour, we got told, "The rhumerie is not open today." Oh, but that's the main reason we booked this tour and paid for the transfers (we could have hired a car for 1000MUR for the day and driven ourselves to the quad bike place). We got told that we would get a refund for the rhumerie and that we could spend some extra time at the waterfall if we'd like. We were with another family, so just went along with what they'd agreed with Jennifer. After lunch, we hung around for about 45 minutes (it felt like the day was just being "longed out") before jumping back on the quads and heading to the crocodile park. Arriving back in Flic en Flac, I asked how to go about getting the refund, and was told, "We stayed longer at the waterfall, so there won't be a refund!" Really? How does our payment for the rhumerie become payment for an extra hour at the FREE waterfall? We spoke to the lady in the office and after speaking to her manager, we were refunded for the rhumerie.
All in all, 1 out of 3 tours (Ile Aux Cerfs) was brilliant. The quads were great, and could have been another excellent tour had the rhumerie been open. As a tour company, surely these are things that should be checked prior to selling tours. As for the dolphin trip, I'd check who the tour guides are before booking, if you only speak English.

Thank Pink_Bubble1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Domenico L, Direttore at Italy Tour, responded to this reviewResponded 16 January 2016

Thank you very much for your comment Pink_bubble and James D
I'm sorry that you and your boyfriend James D, you gave me 2 or 3 stars. you did the first tour and it was very well with Jenifer, and just after you buy a second tour.
I think that before you buy, someone in our office you explain you the tour.
I do not think that you gave money without knowing what you are buying !!!
On the boat there are always two person who speak English. The skipper and Piero our guide who speaks very good English if you went apart of the group on the boat that’s not the fault of anybody.
We only recognizes that the distillery of rhum Was close and we have not inform customers on the sale .. because we did not know
nobody knew that the distillery would close the rum .. they did not inform us properly .Nor us and other tour operators .
After having made the necessary to pay .. I think not because of a rum distillery on three excursion we put two or three stars.
If the second tour went wrong as you say .. why have you brought a third tour ???
Anyway thank you very much because the problem will not be repeated again.

note that the transfer is not included in the tour as we have already explained to you .. the price of the transfer is 4200rs
You paid 2000rs because you have share the transfer with another couple and his son (ROBY12062009) they have given us five stars instead you gave us two or three .. remember they toured together with you.
Thank you by the management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2015

Italy Tour was very accommodating and obliging - they looked at my own planned itinerary and advised on which places were worth going to. Also, they recommended us several tours they do and said that if we didn't want to go to certain places, we can skip it. Payable entrances were not obligatory as well, everything depended on what we wanted to do.

With Italy Tour, we visited majority of the places of interest, i.e. Alexandra Falls, Grand Bassin, Chamarel, Ile Aux Serfs, Gris Gris, etc. Every single tour we did were well thought out, planned and productive. We saw everything we had wanted to see, and even learned lots from the very professional and knowledgeable tour guides. Not to mention, the girls in the office who made our experience booking tours very pleasant - they were great advisors and proper in explaining every detail to us.

Italy Tour is certainly the best tour operator I have ever encountered in my life and I highly recommend it to all visitors to Mauritius. A fuss-free experience with them certainly makes it so much more memorable. A big shout-out and thank you to the team, we miss the tours already!


-Victor & Jamie

1  Thank VictorJamie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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