We stayed here for 10 nights mid January for some R & R at the end of a Safari in Kenya. We opted for a prestige suite because we were able to get it at an early booking special rate of 50% discount. To get this rate the room total had to be paid immediately and no cancellations/refunds were permitted; we had Travel Insurance so it was worth the slight risk. Our visit did not start well. I had organised with the hotel a transfer at either end of our stay and after a frustrating 20 minutes looking everywhere at the airport for our driver it was apparent no one was there to pick us up. We took a taxi and arrived, furious at the hotel. We were later than expected because of what had happened and the check – in at this hotel takes an inordinate length of time. With hindsight we should have deferred the “briefing” until the next day but we just wanted to get it over & done with. We were starving and just able to manage a quick dinner afterwards in their buffet restaurant before it closed for the evening. I had complained bitterly to Cynthia, the reservation agent on arrival, she had seemed almost surprised that I was unhappy. We noticed that after this and during our stay here if we had to approach the front desks she did her level best to avoid us. We settled in and two days later were asked to go up to reception one morning for them to explain to us what had happened. Apparently I had informed them that I was going to get a rental car???? Not true. I did reserve a rental car directly with Sixt on their website but at no time mentioned this to the Sofitel. The car was dropped off to us on the morning after our arrival and collected again on the morning before our departure. The front desk manager took some convincing that the hotel had absolutely nothing to do with the rental car issue and even if I had mentioned it to them surely the agent I made the transfer booking with should have confirmed with me if she thought I no longer required the transfer? We were given a reluctant and condescending apology of sorts but we would have felt better if the whole scenario had not been dragged up again.
The suite we were in was large and very nice. It was reasonably clean with the exception of the floor which gave us black soles of our feet if you walked barefoot on it until they washed it on the third day of our stay. The only problem we had with the room was the shower waste in the main bathroom was semi blocked with someone’s hair and it blocked up completely and didn’t drain after 2 days but it was rectified as soon as I mentioned it to housekeeping. The suite was large with a lounge complete with a bureau to use as an office desk, two bathrooms, two showers, a bath, 2 TV’s, 4 telephones and 2 completely separate Air Conditioners. The bedroom was big with a walk in wardrobe and a blissfully comfortable & also huge bed. To the Sofitel’s credit there is free wi-fi which works in the rooms. We were very happy with the room for the price paid but it would have been too expensive if we had paid the full price. To charge the full price the room would need to be updated with fresh and modern décor. The room was at the rear of the property & had no sea view but we knew this. The restaurants’ here are a mixed bag. The service levels are extremely variable and mostly are very good but we received some exceptionally poor service from just plain rudeness to being totally ignored. At no time were we anything other than polite but we noticed on several occasions people loosing their cool with restaurant staff. Overall the Chinese restaurant is probably the best. The main buffet restaurant is inconsistent; we dined here three times and enjoyed it twice. It is here that you take your breakfast and it is definitely better to be early rather than late. The later you are the less choice you will have and the more the service will have deteriorated. The breakfast is OK rather than outstanding. I only had a cooked breakfast twice, for me I am not keen on bacon, sausage, etc…that is just dripping with fat. Curiously, in a French hotel the cheeses when you could get them were just rubbish. You have to make advance reservations for all but the main buffet restaurant & they are keen to get you to order a Lobster meal in the beachside restaurant. Don’t do it! Their lobster dinner is the biggest rip – off food wise we have ever seen. You get a small appetiser, half a small lobster each (horribly dry & overcooked in our case) & a piece of non descript cake for dessert. We returned to the beach side restaurant on another evening and ordered from their menu which was much better but not outstanding. We had two room service meals of the jumbo prawns and they were really good, the best food we ate at this hotel. We also had two meals out at the local Hippocampe restaurant and this place put all the food outlets in the hotel to shame. The beach the hotel is on is OK but becomes very shallow at low tide. The snorkelling here is poor and if you walk to the left is a little better but then you have to deal with a boat lane & have to keep making sure the many boats that pass have seen you. We were very glad we had a rental car and after touring around the entire Island; settled for the last three days of our stay on a routine of driving each day to the beach near the village of Le Morne (not on the Le Morne peninsula but slightly further round) which we considered to be the best beach on the Island and the least populated part of Mauritius. One day we tried to take some snorkelling gear with us (we didn’t say we were leaving the grounds) but were informed we could only have the gear for 2 hours!! Overall I would not recommend this hotel. It would not be hard to do better and if we return to Mauritius we will look for a newer property somewhere on the south coast. Interestingly the south coast is the area where most of the new construction is taking place on the Island, there is a gorgeous new Lux property among others being constructed on the Le Morne peninsula.
- Official Description (provided by the hotel):
- Discover the delights of Mauritius at this luxury hotel, which spreads over 9 hectares of tropical garden on the west coast of the island. Most of our rooms and suites have been fully renovated in a modern Asian decor using natural materials. Rooms are equipped with broadband Internet access and the Sofitel MyBed for ultimate comfort. Pamper yourself at our Asian style spa, enjoy a day at the golden beach, or savour gourmet cuisine in our restaurant and we will make sure you relax in style! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Hotels.com, Ctrip TA, Booking.com and HotelQuickly so you can book your Sofitel Mauritius L'Imperial Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sofitel Mauritius l`Imperial Resort And Spa
- Sofitel Mauritius l`Imperial Hotel Flic En Flac
- Sofitel Imperial Hotel
- Accor Imperial Hotel
- Sofitel Flic En Flac
- Wolmar Sofitel
- Sofitel Imperial Mauritius
- Sofitel Mauritius L'Imperial Resort & Spa Flic En Flac