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Protea Hotel Burning Shore
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Reviews (11)
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1 - 6 of 11 reviews
Reviewed 2 April 2017 via mobile

The entire experience with this hotel has been extremely disappointing. It started with finding where the hotel was located. We used google maps, and the hotel was incorrectly shown to be in Walvis Bay as it is in long beach. The correct hotel location on google maps is about 15-20 Kms away, we spent a lot of time finding the hotel and this could have been easily fixed. We did inform this upon arrival.

We are very disappointed with the hotel that we booked through Expedia, when we booked protea Marriott burning shore we expected basic standards for any Marriott hotel. Upon arrival we found out that the hotel has changed owners and is bit longer part of protea/Marriott. Moreover the rooms were boiling with no AC or fans. We asked for fans which the staff provided but the fans didn''t do much. Both are kids fell sick and are dehydrated from the heat - we din't get a good nights sleep. We have to escape the hotel room and spend time in our car as the room is unbearable with 35-40 degree temperatures. We expected better from Expedia and protea/Marriott. We are very disappointed and have sick family with us instead of a holiday we had desired.

We did complain to the manager on duty and have sent her a few emails formally but haven't yet received any response.

I would not recommend this hotel till they fix some basic infrastructure.

Stayed: March 2017, travelled with family
Thank Traveller_UK_SA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2017 via mobile

You can take a walk by the ocean every morning, since hotel is located right there. Nice rooms with sea view. Location is perfect and puts you halfway between Swakopmund and Walvis bay ( 10 minutes drive to either). Very cosy and homely

Stayed: September 2016, travelled with friends
Thank Penny0852
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2017

located along the beach front its one of the few in Swakopmund. We stayed there in a group of 6 people. two of the rooms were fine one needed a revamp. Service could be better for this market. Generally no smiles , only the friendly lady a breakfast area.

  • Stayed: December 2016, travelled with friends
    • Value
    • Location
    • Service
Thank ndjambulapaulus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2017

We had a nice room, not much view. New management, things were crazy. Didn't bother us, right on the beach with a fab location. Maybe a bit difficult to find, stay searching. Breakkie was ok, waitstaff was trying their best. I'd go back for the beach location. And for Marriott people, it's part of the chain. Use your points or just get the points....we only overnite. Going on. Coulda stayed an extra nite.

Stayed: May 2016
Thank Hafkiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2016

Great location however the place needs a serious revamp, the rooms look tired and very old furniture, carpets dirty look and the bathrooms yuck! The breakfast was okay but the room is basic and cramped. During breakfast, they were short staffed, the receptionist was also the waitress it was not impressive.
This hotel has great potential but needs a major major facelift. I definitely will not be back.

  • Stayed: August 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Martha N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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