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All reviews indoor and outdoor pools ceiling fan enjoy your stay lovely property little river boquete area stream amenities panama coffee grounds town mountains nature landscaping brook
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Reviewed 22 March 2018 via mobile

We stayed at the Valle Escondido resort in Boquete this past February and very much enjoyed it. We rented a 2 bedroom condo from the owner and enjoyed our stay. The well kept grounds and amenities at Valle Escondido are great, with the pools, restaurants, spa and golf course. The resort is a short walk to town, or a 1 minute slow drive. Great location and great place in Boquete.

Date of stay: February 2018
Trip type: Travelled as a couple
1  Thank Gerry_in_Wpg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercadeo V, Guest Relations Manager at Valle Escondido Resort Golf & Spa, responded to this reviewResponded 7 May 2018

Dear guest.
Thank you for your comment.
We are happy that you enjoyed the resort during your stay.

We love being able to provide a quality service

All the best

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2018 via mobile

We stayed 3 nights at this wonderful resort. Beautiful grounds, very calm, clean, lovely pool, friendly service, everything was perfect. The resort is quiet yet close to Boquete center. We ate at the restaurant in the resort and the food and service was excellent.

Date of stay: February 2018
Trip type: Travelled with family
Thank Trea T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra Katiu... G, Director de Relaciones con Clientes at Valle Escondido Resort Golf & Spa, responded to this reviewResponded 2 March 2018

Dear Trea T.

Thank you very much for your comment.
We are happy that you have enjoyed our facilities.

Your comment is very important to us.

Hope to see you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2018 via mobile

Ill try to stay positive here...but be realistic. The grounds of this hotel are nothing short of amazing. The grass is manicured, various streams, indoor and outdoor pools, golf course etc. Really amazing.

The room itself was basis at best. Extremely simple for such a lovely property and very disappointing. The rooms had no fridge, no clock and no coffee, in an area where they grow amazing coffee!!!! It bothers me greatly that management sees nothing wrong with this. The room had terrible lighting as well. The tv was garbage as was the cable and the wifi (free) was atrocious coverage and I couldn't get work done.

'The bathroom too is super simple and holiday inn quality at best. They did not take our towels after they 'cleaned' room one day out of two we were there. Our room had a TON of noise. The whole night cars, golf carts etc, the windows were paper thin. The stream behind the room (room was called Chavelita) has a beautiful waterfall and stream BUT the noise was horrible.

Overall, I would go back for the landscaping alone, nothing else. The breakfast had very few options and fewer special needs options ie vegetarian etc. VERY close to town for whatever that is worth. The town is kinda gross in my opinion.

Date of stay: January 2018
Trip type: Travelled with family
Thank Newmanhwdfl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2018

We stayed at the hotel for the New Year Wkend and just like every other hotel they take significant advantage with the rate, which is fine, nowhere is cheap for holidays but for $270 you would expect extra attention to details and overall experience.
The room we got was elementary, and not at all comfortable, I didn't check, but it felt like an old mattress, and with such a vast property it's funny how tiny that bathroom was; the shower was either burning hot or ice-cold.
Lighting in the room was terrible too, which is ok for a romantic mood, but hey sometimes you need to look for things around the room; we had to use the cell phone light for the closet/cabinet.
The breakfast was just a sad sad experience; you would expect that for that price, with the hotel full, and during the holiday season they would prepare better. There was not enough staff; there were dirty tables, napkins, dishes; an overall lack of organization. The staff was not happy or attentive, and we had to ask for basic things like napkins, water or cutlery several times. The food options were bad and simple. A gas station has better options.
The gardens are beautiful and well kept, but that's about it for this place.
At some point, I felt jealous of people that go just for pictures but probably stay somewhere else for a fraction of the cost, in this case paying more was not equal to a better experience. We had other issues not worth sharing, but overall we left feeling sad and ripped-off.

Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank marfa21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 23 January 2018
Google Translation

Hello Marcela,
I am very sad to read your message, especially since you had sent me an email in which you were requesting a refund of one night because you had to leave early because your boyfriend was sick. Never did you make mention of all these issues you write in this review. I can only assume that this is a result of my answer to your email in which I said that since your reservation came from hotels.com or Expedia, we could not offer a refund of the night you left unused.
If your intentions were good, to begin with, I would have expected all these issues you mention here to have been mentioned also in the refund request email, which you did not.
Unfortunately, it is my feeling that your intention is to damage a family owned business that with so much effort we manage to provide the service and attention to details our guests come to expect from us.
Thalía Velásquez

Here is copy of email sent by Marcela:
On Jan 17, 2018, at 10:03 AM, Marcela Alfaro <marfa0221@gmail.com> wrote:

Muy buenos dias Thalia,

Mi nombre es Marcela Alfaro, me tomo el atrevimiento a contactarte por consejo de una amiga en comun con Travis que me sugirio escribirte por una situacion un poco molesta que nos paso con el hotel recientemente.

Hicimos una reserva para los dias de año nuevo, desafortunadamente desde el 30 de Dic mi novio se puso un poco mal de salud, nos quedamos hasta el 1 de Enero en lugar de la fecha original de 2 de Enero.
Como ya habiamos pre-pagado las noches con hotels.com al hacer checkout consulte con el staff como se podia proceder por la noche pendiente y me dijeron que lo tenia que ver por medio del website y ellos lo arreglaban.

Al regresar a Panama me comunique con el equipo de servicio al cliente de hotels.com y luego de unos dias me dijeron que era el hotel que no tenia flexibilidad con la situacion.

Me comunique con el hotel y la respuesta fue decepcionante, ya que:
1. Me mentieron cuando hicimos checkout - si me hubieran dicho que se perdia era mi decision, pero no lo hicieron.
2. Fue una llamada muy descortes, la persona de recepcion me dijo que el hecho que nos hubieramos ido antes por la razon que fuera no era su problema y que el hotel NO podia perder el ingreso de esa noche.
Que ellos muy facil la podian haber reservado si hubieramos avisado desde el principio (como si es opcional enfermarse) Creo que esta repuesta fue la peor parte, cero intencion de mitigar el hecho que nos mintieron y luego decir que al final lo mas importante es que no podian perder el ingreso.
3. La persona de recepcion se atrevio a decir que era nuestro problema cuando no habiamos reservado directo y en tarifas mas bajas de lo que reservan usualmente, lo cual tampoco es cierto ya que por las fechas altas pagamos casi $300 por noche - solo la noche que no utilizamos tenia tarifa mas baja de $187+tax

A este punto ya no espero ninguna respuesta positiva por ningun lado, pero me cuesta creer que un lugar que se administra con valores familiares tengan personal que trata a los clientes de esta forma y espero que consideren mejoras a futuro.

Saludos cordiales,
Marcela Alfaro

Here is my answer to Marcela:
2018-01-19 11:05 GMT-05:00 Thalia Velasquez <thalia@veresort.com>:
Hola Marcela, buen día.

Ante todo mi agradecimiento por tomarte tu tiempo en escribirme para notificarme de lo sucedido.

Lamento mucho que hayan tenido que cortar su estadía por motivos de salud, y lamento el inconveniente o mal entendido. Espero tu novio haya recuperado su salud.

Nuestro personal en reservas y recepción lleva muchos años laborando en la empresa y siempre han mostrado un trato de excelencia para nuestros huéspedes, de igual manera siempre estamos en entrenamientos para mejorar la experiencia de nuestros huéspedes a travez de la calidad del servicio que ofrecemos. Revisaremos nuestros procedimientos.

Se me hace importante el explicarte que, cuando una reserva se hace a travez de una extranet como lo fue tu caso, que hiciste la reserva a través de Expedia, de acuerdo a las políticas establecidas con Expedia, para fechas cerradas o festivas no hay refunds, o re-embolsos.

Quedo a la espera de poder servirles nuevamente.

Saludos atentos,

Marcela´s Answer:
On Jan 19, 2018, at 2:19 PM, Marcela Alfaro <marfa0221@gmail.com> wrote:
Hola Thalia,

Muchas gracias por tu respuesta, ya Dave esta mejor pero pobre iniciar el año asi.
Como te comentaba ya no es cuestion de reembolso, sino la forma en que se manejo la situacion y la respuesta del equipo.
Muchos exitos y de nuevo gracias por considerar los comentarios.

Saludos cordiales,

My last email to Marcela:
On Jan 19, 2018, at 3:39 PM, Thalia Velasquez <thalia@veresort.com> wrote:

Marcela, a ti gracias mil y a la orden.
Por favor para tu próxima visita a Valle Escondido no dudes en contactarme y me aseguraré en darte la mejor tarifa disponible en tu habitación.
Hasta pronto.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2018

Located in Boquete where the higher Panamanian mountains can be found it located this Resort and Spa Luxury hotel, one of the coldest places in Panama due the the 1100 mts high you will spend a relaxing and enjoyable experience, please book at least 3 days to enjoy all Boquete and Volcan Towns.

Date of stay: September 2017
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Fcovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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