It is the first time we stay in a Libertador and we are very pleased we chose it. The local is centric (Plaza de Armas), with ample rooms (though, why would you be in the room with all that is happening outside?). The staff is extremely attentive (without being annoying): just the right amount; well trained and very professional. I'd even say that the level of the staff is not less than top properties in Paris, London, New York, San Francisco, etc. We only sample breakfast, as we were always out an about and it was perfect. All fresh, all ready, all great. Checking in/out was a breeze. While I speak Spanish well, my wife doesn't and I can tell most if not all of the staff speaks English very well. We got a room in the 3rd level facing the plaza and we loved it (it can be noise at times, but my wife said "I don't need TV, I have 'tv' just by opening the window": something was always happening in the plaza, be it an evening 'retreta' a morning military march or protest, or en evening standup comedy or sorts. I'd recommend outside window, but if you are very noise sensitive, you might want an interior court room. Pretty much every one of the staff by the door can help you with tours and such. Do yourself a favor and follow their advice, they do have a reputation to keep and will not get you to a shoddy operator. That said, the staff does not control what a tour operator does or not. My advice: always always always pay with a credit card. There might be the excuse that the machine is in maintenance, line is busy, you name it. Remember, a CC get you leverage should something non-kosher happens. The state of tour operators is very immature and you want to have some control.
Back to the locale, the facade is beautiful, and the interior has been decorated with the mindset of the period when Trujillo was a colonial city. At the time we stayed, one of the elevators was non operational, there was a second elevator. That said, while the locale is not 100% handicap ready, staff will more than help you in case of need, don't hesitate to ask (though the chances that you have to before they actually take care of things is slim).
Pricing in our opinion was more than fair. Notice foreigners can skip the 18% local tax but you must have a passport with you and a stamp that shows you are only temporarily in the country (you'll get at arrival to the airport). There are safety boxes in the rooms, Use them. Though the city is safe, you might run into a no so safe area.