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Holiday Inn Manila Galleria
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Reviews (812)
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Reviewed 24 July 2012

Being an IHG employee worldwide entitles you for a Room Benefit. The rates for a hotel room is deeply discounted for being an employee. It was my 1st time to stay in this hotel to celebrate my Mom's birthday. We requested a room with 2 Double Beds or 2 Queen Beds because 3 adults will be staying in the room. Although the room type is not guaranteed but if the hotel has available rooms for your preferred room type, they should give it to you. When we arrived there, the check in took longer than expected as there were only 2 counters open for check in and check out. When we arrived at the room, we were given a room with 2 single beds. Obviously not enough for us three. Then I called the front desk and she said there are no more rooms available with 2 Queens. When I checked online, it shows that there are rooms available with 2 queen beds. How disappointing. When we tried calling room service to order food because we don't like to go out anymore, no one's answering so we decided to go to the mall beside it. The room smells old and there are no towels in the bathroom so we requested for a towel and it took 30 mins to be delivered in our room.

It was so disappointing. How can I sell rooms for this hotel if the guests will experience what happened to me? Or maybe because I paid for an employee rate or discounted rate that's why they don't deliver good service. I will never book an employee rate at this hotel ever again!

  • Stayed: February 2012, travelled with family
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22  Thank Jayson12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Manila Galleria, responded to this reviewResponded 22 August 2012

Dear Jayson12345,

Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I want to assure you Holiday Inn Manila Galleria, Philippines is very proud of its level of service, cleanliness and quality of its product. I would love the opportunity to regain your faith with our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding your stay. I trust we can regain your confidence in the Holiday Inn Manila Galleria, Philippines soon.

Sincerely,

Orlando A.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2012

In looking for a place in Ortigas near the office of my distributor, I ran across a listing for the Holiday Inn. The price looked very reasonable so I was inclined to take a chance on the property based on the HI name. My family came along on this trip so the particular environs were also a consideration. After consulting with my Filipino colleagues and getting a thumbs up, we opted to try it. It actually turned out to be a very good find. The property is a bit old but was well miantained. We were upgraded due to my status as a Platinum member so our room was particularly spacious and comfortable. The AC controls (important in Manila), internet and TV all functioned well. The bathroom was in good shape and the beds were comfortable. The nicest thing about the hotel, however, was indeed the location. It was adjacent to Robinson's Galeria which we found to be a nice place to hang out, eat and shop during the course of our visit. The mall had a very nice grocery store which was convenient for us to grab packaged items to take back to the room. It was also within easy walking distance of several other shopping venues including the Mega Mall, which was particularly nice because of the variety of shops. It was also within walking distance of many excellent restaurants. The nicest thing about this location, however, was that it was quite safe to walk around with the exercise of some common sense, which is not always the case in Manila.The Filipino people are generally very friendly and polite to visitors and that was the case with the staff in this hotel as well. They were also very helpful with directions and finding services (such as ATMs). The breakfast was very good featuring a very nice buffet with both Western and local choices. It was a nice way to get a small sampling of local food.

  • Stayed: October 2011, travelled with family
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1  Thank Debbie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Romelle S, Manager at Holiday Inn Manila Galleria, responded to this reviewResponded 24 July 2012

Hi zoealessi

We thank you for your comment and we are glad you enjoyed your stay, we hope to see you very soon again.

Thank you.

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Reviewed 18 July 2012

Located at the heart of Ortigas Business District and Shopping Area, Holiday Inn Manila Galleria would be the most convenient hotel for business and pleasure..as it is connected to Robinson's Galleria, a big shopping mall with lots of designer shops, a department store, drugstore, bookstore, foodcourt, restaurants, bars etc, also a lot of malls are nearby like SM Megamall, Shangri-la Mall & Podium to name a few. No problem if you forgot something as you can buy just about anything nearby. For food, you also have a bevy of choices. Located just a few meters within walking distance is the Edsa Shrine, that's where we heard our Sunday mass.

Check in was fast, we were able to check in early around 1pm, but we got a room on a smoking floor, too bad! They said they couldn't transfer us since they were fully booked so we had no choice but to take it even if we have kids with us. Our request for two beds were also declined because of the same reason. Upon entering the floor, you can already smell smoke.

Our room was a corner one, it was nice with a view of rooftops :) Bed was firm with soft pillows, comforter and blanket. There was also an ironing board with flat iron, safe, ref, hair dryer and 32" flatscreen tv. There was complimentary bottled water, coffee & tea. Robe, safe, slippers and basic toiletries like dental kits, shampoo, conditioner, lotion, bath gel were provided.

You may use the gym and swimming pool for free. But sorry no free wifi..you have to pay for it..

Breakfast was free, also kids stay and eat free as long as they are below 12years old. Wide array of breakfast choices..really up to international standards.

What we liked - location, free stay and breakfast for kids, complimentary drinks fot two at Bar One. Quick check in and check out.

What we don't like - smell of smoke on our floor.

Will definitely go back for its value but will definitely book ahead so we can get a nonsmoking floor room.

  • Stayed: July 2012
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Thank zoealessi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Romelle S, Manager at Holiday Inn Manila Galleria, responded to this reviewResponded 24 July 2012

Hi Debbie K

Thank you for the comment and yes we have a great location, hope you had time to shop in Robinsons Mall which is directly connected to our hotel.

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Reviewed 11 July 2012

It was our first time to stay in this Hotel and it was ok. Parking was convenient as there was an area in the mall carpark exclusive for hotel guests. Check in took longer than expected as there were only two counters open with approximately 5 people in line, so it was quite a wait. It was good however that they got my reservation correctly. On our way up, no one assisted us with our bags. The room was just right, pieces of furniture look old. The bed was very comfortable though, so no problem in getting a good night sleep. We didn't want to go out for dinner but after 3 tries in calling room service (almost 8pm), I gave up as no one was picking up. Ended up walking to the mall to buy dinner, instead. Speaking of which, I think that that is the best feature of this hotel, you'll have direct access to the Robinsons mall via the 3rd or 4th floor. I shall commend the room service people however for promptly bringing us utensils when we requested for them later that night. Breakfast buffet that next day was awesome, good selection, wide variety, you'll surely find something you'll like. Further, this hotel provides eco-friendly bathroom amenities. One thing I didn't like was the narrow halls leading to the rooms. Checkout was fast but then again, no one was around to assist us with our stuff. We had a good stay overall.

  • Stayed: July 2012, travelled with family
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Thank GieroGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Romelle S, Manager at Holiday Inn Manila Galleria, responded to this reviewResponded 17 July 2012

Hi Giero Girl

We thank you for your comments, we would love for you to comeback and we will do our best to make your next stay a better one.

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Reviewed 10 July 2012

Best buffet breakfast which is inclusive in the room rates. Good food and variety of selection. Very efficient and friendly staff. Room, bed and amenities are 5-star quality, at very reasonable price. Great value for your money. Very accessible and you feel safe with the security around. Definitely recommendable to visitors.

  • Stayed: July 2012, travelled with family
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Thank Richelle T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Romelle S, Manager at Holiday Inn Manila Galleria, responded to this reviewResponded 17 July 2012

Hi Richelle T

Thank you for the great post! We hope you can share your photos in our facebook page.

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