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Holiday Inn Manila Galleria
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Reviewed 22 June 2010

I stayed here for two nights (June 9-11, 2010) while visiting friends who live in the metro Manila area. I normally stay at the Hyatt in the Malate area as they have a full service casino (and I like casinos), but they were rather full so I decided to try this hotel instead.

My airline uses other Intercontinental Group hotels (the parent company of Holiday Inn) worldwide, and was able to get a deeply discounted travel industry rate for this stay.

The Hotel / Location:
The location of this hotel is a bit of mixed bag.. It’s built right into, and on, one end of the Robinson’s Galleria Shopping Center complex, so you’ll have direct access to the mall- and shopping- thru the hotel. There are a number of other prominent business and government buildings near by. Headquarters offices for Banco de Oro and the San Migel Corporation are well within walking distance. The Asia Development Bank is just down the street and the Philippine Overseas Employment Agency is just on the backside of the hotel/mall complex on EDSA Blvd. So from a business perspective, this isn’t all that bad of a location.

The hotel itself is a tall, but slender building, an older property per se and is beginning to show some signs of its age. When I look around at the furnishings in my room, the overall condition and the like, it strikes me of a late 80’s hotel. This isn’t to say that it’s in state of “disrepair”, only that it is showing signs of age and in need of a refresher. They have begun to renovate some rooms. The hotel isn’t “run down”, but when compared to some of the newer properties in town, you can see the difference.

On the leisure side, the SM Mega Mall (one of the larger SM malls in Metro Manila) is just down the street—perhaps a 10 to 15 minute walk. You can also stroll over to the Metrowalk- an upscale shopping, dining and nightlife complex.. This is probably the best and “hottest” spot in the Pasig area.

There are taxis readily available or a private car hire can be arranged by the hotel. If you want to try and use the local MRT- an elevated intra-city rail system, the Ortigas station is about 15 minutes away as well.

Lobby / Check-in:
I arrived at Manila’s older terminal one and caught a taxi to the hotel. I arrived in about 25 minutes as the hotel isn’t all that far from the airport, but due to the notorious inter-city traffic of Manila, even short trips by car can be long in time.

The doorman was right there to take my bag and escort/show me to the front desk.. One thing that struck me about this hotel is that by comparison to the hotel itself, the lobby seemed small—a little cramped. There was a transportation desk and even a small tours desk in the lobby as well.

I was greeted with the typical Filipino warmth and hospitality that’s the norm here. My credit card and other check-in formalities were completed in short order and my room key was issued.

Room:
My room was on the11th floor and was a basic double/twin. The room itself was done in lots of dark stained wood, accented with copper and gold color theme—very cooling to eye. The bed was a standard full size- one size below the normal “queen”. However, given the rooms actual size, this was just right.

My room had a nice twin full-size stand-up closet- something you just don’t see all that often anymore in hotels due to the space requirements. The TV was an older ‘tube’ style but still had all channels you’d expect. There was a reasonably sized work desk with decent lighting; a small coffee table and sitting chairs. The windows weren’t sound proof, but given the business district location, there isn’t a whole lot of noise aside from the constant stream of cars—which drops off noticeably in the evening hours.

Bathroom:
I was a little disappointed in the bathroom and this is where the signs of age showed the most. It was rather smaller in size and had a stand-up shower tub combo. The sink and counter areas were rather small and the main mirror was showing signs of de-laminating in the corners. There was a wall-mounted hair dryer and a basic selection of bath toiletries.

To the hotels credit, everything in my room was working properly and was reasonably clean and sanitary.

Hotel facilities and Amenities:
This is fundamentally a business hotel and as such has all the amenities you would expect.. There is a full business center, conference rooms and banquet halls.. On the resort side, there is a decent but basic pool with sun chairs and tables. You can also have light food and drink ordered poolside. As mentioned earlier, the lobby also has a tours and transportation desk.

The hotel has three restaurants and bars. The main restaurant- called Seven Corners-- serves all three sittings and has a decent breakfast buffet. The concept of Seven Corners, is that in each of the “corners” a different regional cuisine is featured.. Examples are Italian, Japanese, Filipino and Chinese corners. The upside is that most everyone can find something to their likes.

SUMMARY:
This hotel is really a business oriented hotel and the location is a bit of a mixed bag. It’s good *if* your plans are to visit any one of the high profile corporate headquarters offices all within a short walk of the hotel. However, it’s not as convenient for walking to many tourist or leisure destinations. But taxis are easily obtained at the hotel or on the street.

This hotel is showing it’s overall age.. To be fair, it is not “run down”, shabby or in disrepair-- rather it is simply in need of an overall and upgrade. Many of the fixtures, appliances and the like are showing their age and wear.

I’d say that if you can book this hotel at a good discounted rate, then it would be worth it-- as this is fundamentally a good hotel. However, if you’re paying nearly full rate, then I think you can find numerous nearby hotels that offer a better value for your money.

PROS:
The location can be both a “pro” and a “con”. The hotel staff is unfailingly pleasant, hospitable and very professional. It’s physically attached to the Robinson's Galleria Mall, so you’ll have immediate access to some shopping. They do have a pool area.

CONS:
This hotel is a little lacking in terms of dining options. But to be honest, with the number of excellent and fairly priced restaurants just outside of the hotel- from small mom & pop places all the way to four-star deluxe dining, you are not ‘hostage’ to hotel for your food or drink. The hotel is in need of an across-the-board upgrade and renovation.

  • Stayed: June 2010, travelled solo
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6  Thank GOPBI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2010

the rooms are lovely, well-appointed and very very clean. The desk staff and helpful and professional. What kills it is the restaurant, the food and the staff. The food is sub-average and shocking service. They have an extensive and good breakfast buffet, but that's it. Bottom line - good place to sleep and recover from a long flight, but make sure you get your meals elsewhere.

  • Stayed: April 2010, travelled on business
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2  Thank KeralaLily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2010

This was our second stay at this location when it was Robinson's Galleria. This time as Holiday Inn it was overpriced for the type of service they provide. Breakfast was good but again overpriced, Internet did not work on the 28th floor and after speaking to the manager he took off half of the ridiculous 600 pesos daily charge at almost $14 per day! Taxi cab drivers were not familiar with the area and often times we keep circling to find the hotel entrance. No one was at the pool and no towels available.
The only plus was it was attached to the mall and for a dollar cab fare you can go to Greenhills Mall for more discount shopping. Location is what we paid for.

  • Stayed: May 2010, travelled with family
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2  Thank MBG0108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2010

stayed for 5 days
nice location
good view
nice restaurant but a bit pricey
loved their breakfast buffet..
their tub looks old and the worst is its clogged
could be a good hotel but it needs to be upgraded.
also 200/hr of net? its insane..

Stayed: May 2010, travelled on business
1  Thank iloveskittles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JChua320, Revenue Manager at Holiday Inn Manila Galleria, responded to this reviewResponded 18 May 2010

Thank you for your review of our hotel.

We are currently in the process of upgrading room fixtures and one of our key items to address is the bathroom facilities. Your review is very much appreciated and we look forward in welcoming you again to our property on your next visit to Manila.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2010

This is a good clean hotel that is a good example of the chain.

Poolside food and drinks are very overpriced.

  • Stayed: April 2010, travelled as a couple
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1  Thank EatNoLean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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