Every time, I have a training or conference in Ortigas area, I would prefer The Malayan Plaza Hotel for so many reasons:
* convenient location ( near the banks, convenience stores - 7/11, family mart, mini mart), malls -Podium, SM Megamall, Robinson Galeria. can easily hail a taxi
* good tasty food and a variety of selection
* amenities ( pool, gym, restaurant)
* spacious and clean rooms.
* rooms with a kitchenette ( with ref, microwave, electric stove, water heater for guests convenience)
But more than all these, what is remarkable is the Excellent Customer Service which the staff all able to sustain. I was able to stay in the hotel since 2014 and never did the staff failed to amaze me of the professionalism and service excellence they exhibited. This September, I again booked a room at the hotel because it is a walking distance to my conference venue. Again to my surprise, they upgraded me to a bigger room FOR FREE. Likewise, I was given a discounted rate.
You never asked yet it's given. That is Delighting Customers. doing extra mile that wouldn't hurt the business. In fact, this is an example of an act promoting repeat business. Indeed, I will keep booking his hotel and recommend to others. Congratulations once again.More
- Free Wifi
- Free Parking