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Melinda P
London, United Kingdom

Comfortable stay

4.0 of 5 bubblesReviewed 22 Aug 2024via mobile
Last year I stayed with Radisson blue for 5 nights & this year a total of 4 night in between flying to Surigao & back to Cebu .

Staff polite , welcoming & friendly . My only comments were the check in reception has a very long queue when I arrived . There were 3 lines but only 2 staff serving , & no one manages the queue , guest were moving from one line to another . So this could be managed efficiently maybe ??

Apart from that , it’s a beautiful hotel , love the lobby & high ceiling .
Room facilities the usual for a 4 star hotel :

Fridge
Safe
TV
Coffee & tea
Room spacious & cleaned
Sleepers
but no bathrobe for a 4 star ?? ( surprise about this as it will be useful when you use the pool . You should not request for it , it should be ready in your room .

I like the breakfast , plenty of selections .

The pool looks beautiful but haven’t had a chance to use it ..busy with other business .

Over all I have a comfortable stay with you Radisson blu .

Concierge & security was super helpful , so thank you .

Melinda Percy
UK
Date of stay: August 2024
Room Tip: Book on line as it’s better price than direct to hotel .
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Malou Gerra, Other at Radisson Blu Hotel, Cebu, responded to this review
Responded 23 Aug 2024
Dear Medlindap64,

Thank you for taking the time to share your detailed feedback about your stay with us. We're glad to hear that you enjoyed the comfort of our hotel, the spacious rooms, and our breakfast selection. Your kind words about our staff, concierge, and security team are greatly appreciated.

We apologize for the inconvenience you experienced during check-in and the lack of a bathrobe in your room. Your feedback is invaluable, and we will certainly look into managing the queue more efficiently and ensuring that bathrobes are readily available for all our guests.

We hope to welcome you back in the future, and perhaps you'll have the chance to enjoy our pool next time. Safe travels.

Sincerely,
Radisson Blu Cebu Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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56 - 61 of 4,990 reviews
Reviewed 16 August 2024

We stayed in Cebu for 2 Nights . Hotel seemed very nice and clean . Hallways and rooms smelled like mould. My friend came back from our canoeing trip and noticed she was missing clothes from her bag and assumed she left it at home . When we got back to her apartment the item of clothing was not there and we confirmed our suspicions that someone in the hotel had gone through her bag . The item missing was a pair of lulu lemon shorts. They are very expensive . These items can be replaced but the feeling of someone in your bag really worried and upset us as what else could be taken . I emailed the hotel twice to talk to them and no one has gotten back to me . We do not want anything in return just to notify the hotel of their staffs actions.

Date of stay: August 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Aoife D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 August 2024

Excellent, keep it up, especially the service from rooms, lobby, resto.
All the people are smiling and ready to serve all the hotel goers.
Thank you and hoping for my next stay.

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank NinoReinerBadiola
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Malou Gerra, Other at Radisson Blu Hotel, Cebu, responded to this reviewResponded 16 August 2024

Dear Nino Reiner Badiola,

Thank you for your kind words. We are thrilled to hear that you had an excellent experience during your Cebu trip and appreciated the service from our team in the rooms, lobby, and restaurant.

It's great to know that our staff’s warm smiles and readiness to serve made your stay enjoyable. We look forward to welcoming you back on your next visit! Safe travels.

Sincerely, Radisson Blu Cebu Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2024

Very good staff, service and it is value for money. The location is excellent for shopping and to access anywhere in Cebu.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ashwinthandrayen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Malou Gerra, Other at Radisson Blu Hotel, Cebu, responded to this reviewResponded 15 August 2024

Dear ashwinthandrayen,

Thank you for your kind words and recommendation. We are thrilled to hear that you found our staff and service to be top-notch and that you felt your stay was a good value for money.

It's great to know that our convenient location added to your experience, making it easy for you to shop and explore Cebu.

We look forward to welcoming you back on your next visit.

Sincerely,
Radisson Blu Cebu Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2024

I would like to commend Jun of business class lounge for a very warmth welcome in checking in and very accommodating and hospitable attitude. I had a very memorable experience and restful stay at Radisson Blu Hotel. I will always patronize this hotel.

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dionisio C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Malou Gerra, Other at Radisson Blu Hotel, Cebu, responded to this reviewResponded 12 August 2024

Dear dionisioc473,

Thank you for your wonderful feedback! We’re thrilled to hear that your stay at Radisson Blu Cebu was memorable and restful.

We especially appreciate your kind words about Jun from the business class lounge. We are glad to hear that his warm welcome and accommodating attitude made such a positive impact on your experience.

Thank you for choosing to stay with us and for your intention to return. We look forward to welcoming you back and providing another exceptional stay.

Sincerely,
Radisson Blu Cebu Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2024

Jun, Pau & Juliet Provide World-class Service

I travel the world a lot for business and stay in 100s of different hotels. And I can confidently say the service at Radisson Cebu is the best in the world!

Excellent and smooth checkin process, great facilities and exceptional service. They really look after their guests and make them feel so special.

Keep up the amazing work Jun, Pau & Juliet!

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Thank Daniel H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Malou Gerra, Other at Radisson Blu Hotel, Cebu, responded to this reviewResponded 7 August 2024

Dear danielhS3758QK,

Thank you for your wonderful review! We’re delighted to hear that Jun, Pau, and Juliet provided you with world-class service and made your stay exceptional. It's fantastic to know that our check-in process, facilities, and service met your high standards.

Your kind words will be shared with the team to motivate them to continue delivering outstanding service. We look forward to welcoming you back to Radisson Blu Cebu on your future travels.

Sincerely,
Radisson Blu Cebu Team

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