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swaldencorpuz

5 star experience!

5.0 of 5 bubblesReviewed 28 Aug 2024
One of the best 5 star hotel in Cebu. Their breakfast was superb! Their service was exceptional. Big rooms and their location is perfect! I will definitely stay here again..
Date of stay: August 2024
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Malou Gerra, Other at Radisson Blu Hotel, Cebu, responded to this review
Responded 28 Aug 2024
Dear Swaldencorpuz,

Thank you for your fantastic review! We’re thrilled to hear that you had a 5-star experience at our hotel. It’s wonderful to know that you enjoyed our superb breakfast, found our service exceptional, and appreciated the spacious rooms and ideal location.

Your kind words motivate our team to continue delivering top-notch experiences for our guests. We look forward to welcoming you back on your next visit to Cebu.

Sincerely,
Radisson Blu Cebu Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (4,980)
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Reviewed 27 August 2024

Thank you Judy. It was a pleasure. My friend mentioned and recommended we stayed here and I am glad we did

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DisplayBob
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Malou Gerra, Other at Radisson Blu Hotel, Cebu, responded to this reviewResponded 27 August 2024

Dear DisplayBob,

Thank you for your kind words! We're delighted that Judy and the recommendation from your friend led you to stay with us. It was a pleasure to have you here, and we're glad you enjoyed your visit. We hope to welcome you back again soon for another wonderful stay.

Sincerely,
Radisson Blu Cebu Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2024 via mobile

He was quick and thorough. Explained everything to my satisfaction. Very attentive even after check in. I'm very happy to come back again. Excellent place to stay in Cebu for business or visiting as a tourist. Food options are the best. I thank Mr Jun for his professionalism.

Date of stay: August 2024
Trip type: Travelled with friends
Thank Rama A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Malou Gerra, Other at Radisson Blu Hotel, Cebu, responded to this reviewResponded 23 August 2024

Dear Rama A,

Thank you for sharing your experience with us! We're thrilled to hear that you felt welcomed and well taken care of during your stay, especially by Jun. It's wonderful to know that he provided you with quick, thorough, and attentive service. We're glad that you enjoyed our food options and found our hotel to be an excellent place to stay in Cebu, whether for business or leisure.

Your kind words about Jun's professionalism mean a lot to us, and we'll be sure to pass along your appreciation to him. We look forward to welcoming you back on your next visit!

Sincerely,
Radisson Blu Cebu Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2024 via mobile

Last year I stayed with Radisson blue for 5 nights & this year a total of 4 night in between flying to Surigao & back to Cebu .

Staff polite , welcoming & friendly . My only comments were the check in reception has a very long queue when I arrived . There were 3 lines but only 2 staff serving , & no one manages the queue , guest were moving from one line to another . So this could be managed efficiently maybe ??

Apart from that , it’s a beautiful hotel , love the lobby & high ceiling .
Room facilities the usual for a 4 star hotel :

Fridge
Safe
TV
Coffee & tea
Room spacious & cleaned
Sleepers
but no bathrobe for a 4 star ?? ( surprise about this as it will be useful when you use the pool . You should not request for it , it should be ready in your room .

I like the breakfast , plenty of selections .

The pool looks beautiful but haven’t had a chance to use it ..busy with other business .

Over all I have a comfortable stay with you Radisson blu .

Concierge & security was super helpful , so thank you .

Melinda Percy
UK

Room tip: Book on line as it’s better price than direct to hotel .
Date of stay: August 2024
Trip type: Travelled with family
Thank melindap64
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Malou Gerra, Other at Radisson Blu Hotel, Cebu, responded to this reviewResponded 23 August 2024

Dear Medlindap64,

Thank you for taking the time to share your detailed feedback about your stay with us. We're glad to hear that you enjoyed the comfort of our hotel, the spacious rooms, and our breakfast selection. Your kind words about our staff, concierge, and security team are greatly appreciated.

We apologize for the inconvenience you experienced during check-in and the lack of a bathrobe in your room. Your feedback is invaluable, and we will certainly look into managing the queue more efficiently and ensuring that bathrobes are readily available for all our guests.

We hope to welcome you back in the future, and perhaps you'll have the chance to enjoy our pool next time. Safe travels.

Sincerely,
Radisson Blu Cebu Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2024

We stayed in Cebu for 2 Nights . Hotel seemed very nice and clean . Hallways and rooms smelled like mould. My friend came back from our canoeing trip and noticed she was missing clothes from her bag and assumed she left it at home . When we got back to her apartment the item of clothing was not there and we confirmed our suspicions that someone in the hotel had gone through her bag . The item missing was a pair of lulu lemon shorts. They are very expensive . These items can be replaced but the feeling of someone in your bag really worried and upset us as what else could be taken . I emailed the hotel twice to talk to them and no one has gotten back to me . We do not want anything in return just to notify the hotel of their staffs actions.

Date of stay: August 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Aoife D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 August 2024

Excellent, keep it up, especially the service from rooms, lobby, resto.
All the people are smiling and ready to serve all the hotel goers.
Thank you and hoping for my next stay.

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank NinoReinerBadiola
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Malou Gerra, Other at Radisson Blu Hotel, Cebu, responded to this reviewResponded 16 August 2024

Dear Nino Reiner Badiola,

Thank you for your kind words. We are thrilled to hear that you had an excellent experience during your Cebu trip and appreciated the service from our team in the rooms, lobby, and restaurant.

It's great to know that our staff’s warm smiles and readiness to serve made your stay enjoyable. We look forward to welcoming you back on your next visit! Safe travels.

Sincerely, Radisson Blu Cebu Team

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