Everyone took great care of me. I was injured so I needed help from the nurse, and that is what I got. Everyone helped me and made it such a good experience, best hotel I’ve ever been to!
3,280
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gmin11
PERFECT Birthday Staycation!
Review of Radisson Blu Hotel, Cebu
Reviewed 15 Oct 2024
Stayed here for my mom’s birthday staycation. Our stay was made perfect! The hotel staff all gave us the warmest service and gave my mom a special cake with a birthday greeting! It was truly special. The concierge was very attentive to our needs and gave us so much warmth. It was the perfect hotel to kick-off our hotel hopping staycation in Cebu! Will definitely book Radisson again when in Cebu! Breakfast buffet was excellent and had a wide selection! Truly international and the service was exceptional! The staff were exceptional! Thank you so much for making our staycation at Radisson truly perfect!
Date of stay: October 2024Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Malou Gerra, Other at Radisson Blu Hotel, Cebu, responded to this review
Responded 15 Oct 2024
Dear gmin11,
Thank you so much for choosing Radisson Blu Cebu to celebrate your mom's birthday staycation! We are absolutely delighted to hear that your stay was perfect and that our team provided warm and attentive service, making the celebration even more special. We're thrilled your mom enjoyed the birthday cake, and we're honored to have been a part of such a memorable occasion.
It's wonderful to know you found our breakfast buffet to your liking and that the international selection met your expectations. Your kind words about our staff and service truly mean the world to us, and we can't wait to welcome you back for another exceptional stay in Cebu. Thank you again for your wonderful feedback!
Sincerely,
Radisson Blu Cebu Team
Thank you so much for choosing Radisson Blu Cebu to celebrate your mom's birthday staycation! We are absolutely delighted to hear that your stay was perfect and that our team provided warm and attentive service, making the celebration even more special. We're thrilled your mom enjoyed the birthday cake, and we're honored to have been a part of such a memorable occasion.
It's wonderful to know you found our breakfast buffet to your liking and that the international selection met your expectations. Your kind words about our staff and service truly mean the world to us, and we can't wait to welcome you back for another exceptional stay in Cebu. Thank you again for your wonderful feedback!
Sincerely,
Radisson Blu Cebu Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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26 - 31 of 4,988 reviews
magnusroland
Vejen, Denmark
1
Date of stay: October 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Malou Gerra, Other at Radisson Blu Hotel, Cebu, responded to this reviewResponded 15 October 2024
Dear magnusroland,
Thank you for sharing your experience with us! We are so glad to hear that our team took great care of you during your stay and that the support from our nurse and staff made a positive difference. Your comfort and well-being are always our top priority, and we're thrilled that we could help make your stay such a good experience despite the circumstances.
It means a lot to know that you consider us the best hotel you've ever been to, and we truly appreciate your kind words. We hope to welcome you back for another perfect stay in the future!
Sincerely,
Radisson Blu Cebu Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jericoguerrero
Cagayan de Oro, Philippines
1
Excellent place and service! Top notch hotel with international standard! Very memorable experience.
Date of stay: October 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Malou Gerra, Other at Radisson Blu Hotel, Cebu, responded to this reviewResponded 14 October 2024
Dear Jericoguerrero,
Thank you for your wonderful feedback regarding the BRAP BRM Training Workshop! We're thrilled to hear that you had a memorable experience and enjoyed the excellent service and international standards we strive to uphold. It was a pleasure hosting the workshop, and we look forward to welcoming you back for more top-notch experiences in the future!
Sincerely,
Radisson Blu Cebu Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
EnjoyTaVie
Montreux, Switzerland
10691
via mobile 
I stayed in this hotel and decided to stay again as VIP member with Radisson. This time my stay was really “So So”. First of all, my check-in was a disaster and took so much times, almost everyday, i arrived at my room but the key was not working anymore so i had to go all the times reprogram it, there is a large food selection at breakfast; however i somehow felt that there were no taste… I really felt that the peope were lacking of Customer Training; “How to well Serve a customer and use the System”….
Aside this, the Gym of this hotel is great, and the pool is really nice too… But - not sure if i would stay again at this hotel considering that it is not cheap and the service received is not matching with High Level of Service expected from Radisson Blu.
Date of stay: September 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Malou Gerra, Other at Radisson Blu Hotel, Cebu, responded to this reviewResponded 14 October 2024
Dear EnjoyTaVie,
Thank you for taking the time to share your feedback about your recent stay with us. We're grateful that you chose to stay with us again as a valued VIP member of Radisson Rewards, and we sincerely apologize for the inconveniences you encountered during your visit.
We understand the frustration caused by the repeated key issues during your stay. As we mentioned, room keys are system-generated, and due to the separate reservations, it was necessary to update them for each booking. We regret that this process was not more seamless, and we will review our internal procedures to ensure a smoother experience for future guests with multiple reservations.
We also appreciate your feedback on the breakfast selection and service quality. We take guest comments seriously and will use them to further enhance both the taste of our offerings and the training of our team to ensure the highest level of service.
On a positive note, we're glad to hear that you enjoyed the gym and pool facilities. We truly hope you'll give us another opportunity to deliver the exceptional experience you deserve.
Thank you once again for your feedback, and we hope to welcome you back for an improved stay.
Sincerely,
Radisson Blu Cebu Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
AMC T
1
the Service was exceptional, all staff are accomodating. We had so much fun. It was worth the price from the food and room rates. thank you
Date of stay: October 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Malou Gerra, Other at Radisson Blu Hotel, Cebu, responded to this reviewResponded 9 October 2024
Dear sgtmacapaz083186,
Thank you for your fantastic feedback! We are thrilled to hear that you had such a great experience at Radisson Blu Cebu and that our service exceeded your expectations. It’s wonderful to know that you found our team accommodating and that both the food and room rates added to the value of your stay.
We’re glad you had fun and truly appreciate your kind words. We look forward to welcoming you back for another enjoyable stay!
Sincerely,
Radisson Blu Cebu Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
D2620AHbaz
Sydney, Australia
348
via mobile
One of the nicest city hotels we have stayed in. Lovely friendly staff. Large lobby area with refreshments. Breakfast is 10/10 though we missed the lounge I’m sure it is amazing also. Room amenities are great. Pillows are a little soft. All staff smile.
Date of stay: October 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Malou Gerra, Other at Radisson Blu Hotel, Cebu, responded to this reviewResponded 9 October 2024
Dear D2620AHbaz,
Thank you for sharing your wonderful review of Radisson Blu Cebu! We are delighted to hear that you found our hotel one of the nicest city hotels you've stayed in and that our friendly staff and large lobby area made a positive impression.
We’re thrilled that you enjoyed our 10/10 breakfast. While you missed the lounge, we hope you’ll get to experience it on your next visit. We appreciate your feedback on the room amenities and pillows, and we’ll keep it in mind as we continuously work to enhance guest comfort.
It’s great that our staff's smiles contributed to your enjoyable stay. We look forward to welcoming you back soon!
Sincerely,
Radisson Blu Cebu Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC