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BIGGY

Nice Stay, Great Customer Service

4.0 of 5 bubblesReviewed 31 Aug 2022
LOCATION: Great, near AYALA centre
ROOM: Clean & Tidy
Food: Limited options for Breakfast but dinner was quite delicious with live music
Customer Service: Always on the point. Room service and Taxi service were efficiently managed.
Date of stay: August 2022
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Reviews (416)
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11 - 16 of 416 reviews
Reviewed 15 June 2022

Stayed for a night at their suite room. There were countless small cockroaches roaming around, in the kitchen, in the living room, the bedroom and in the bathrooms! The towels also smelled like it was not dried properly.

Date of stay: June 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank 163katrina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 June 2022 via mobile

My first night here was awful, I was on the 4th floor facing the street and got no sleep at all, as the road is busy all night. The following morning I asked to be moved and the staff were super accommodating. I was moved to a room away from the street and was very happy for the remainder of my week stay. The staff are really friendly, the rooms are good for a three star, and the food is good - I had the breakfast buffet a few mornings and some dinners. It is conveniently located near a big shopping Centre (10 min walk) and nearby a complex with a lot of restaurants - Cebu IT park (20 mins/half an hour walk)

Room tip: Request a room high up and avoid street facing totally
Date of stay: June 2022
Trip type: Travelled solo
1  Thank Colleen F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 May 2022

Hotel has potential to get 3 or 4 stars with improvements.
Pros: 1.Location - Best neighborhood to stay for convenience (Ayala, ATMs, food, laundry) in Cebu City.
2. Good size room with king size bed and lots of seating in room

Cons: 1. Room had roaches (bugs), mostly in the bathroom. Maybe because of un-patched crack near power outlet.
2. WiFi was spotty and slow when it finally worked.
3. Front desk didn't have change for large bills. Most hotels do.
4. House keeping entered our room in the morning, even though do not disturb was on the door. Very upsetting.
5. In room phone didn't work, had them fix once but stopped working again.
6. TVs are small. Should be upgraded at least to 40 inch
7. Only 4 hangers in closet, no iron or ironing board
8. Some towels and sheets had stains
9. Gym had 2 machines (treadmill and bike) that were not functional. Bathroom in gym didn't have toilet paper, soap, water or towels
10. Room could use a dresser for storage

Room tip: Check bathroom for roaches before settling into room
Date of stay: April 2022
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank V3084VJdonw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 May 2022 via mobile

This is a perfect combination of great price and great space. Rooms a big, bedding is good. Internet is reliable and breakfast buffet choices great
The valley parking guys always helpful to find you a taxi
Can’t fault many things I will go back

Date of stay: May 2022
Trip type: Travelled with friends
Thank excess5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 March 2022 via mobile

I booked a room with breakfast through booking.com but upon arrival the Front Desk was saying it was not included, I showed them my proof of confirmation indicating it has breakfast but the receptionist just shrugged and did not do anything.

Its not my norm to beg for food so we opted to order ala carte breakfast, again to our dismay it took more than an hour to deliver the food.

Never ever will I stay here again.

Date of stay: March 2022
Trip type: Travelled with friends
Thank 68jermainet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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