I don’t understand reviewers who pay $50/nt for a 1-bedroom suite and expect the Shangri La. Unlike most of SE Asia, hotels in the Philippines are not cheap. For the price, I expected and older hotel with minor maintenance and cleaning issues, and that’s what I got. The value, staff, and location are excellent.
LOCATION: Great, near AYALA centre
ROOM: Clean & Tidy
Food: Limited options for Breakfast but dinner was quite delicious with live music
Customer Service: Always on the point. Room service and Taxi service were efficiently managed.
Stayed for a night at their suite room. There were countless small cockroaches roaming around, in the kitchen, in the living room, the bedroom and in the bathrooms! The towels also smelled like it was not dried properly.
My first night here was awful, I was on the 4th floor facing the street and got no sleep at all, as the road is busy all night. The following morning I asked to be moved and the staff were super accommodating. I was moved to a room away from the street and was very happy for the remainder of my week stay. The staff are really friendly, the rooms are good for a three star, and the food is good - I had the breakfast buffet a few mornings and some dinners. It is conveniently located near a big shopping Centre (10 min walk) and nearby a complex with a lot of restaurants - Cebu IT park (20 mins/half an hour walk)
Hotel has potential to get 3 or 4 stars with improvements.
Pros: 1.Location - Best neighborhood to stay for convenience (Ayala, ATMs, food, laundry) in Cebu City.
2. Good size room with king size bed and lots of seating in room
Cons: 1. Room had roaches (bugs), mostly in the bathroom. Maybe because of un-patched crack near power outlet.
2. WiFi was spotty and slow when it finally worked.
3. Front desk didn't have change for large bills. Most hotels do.
4. House keeping entered our room in the morning, even though do not disturb was on the door. Very upsetting.
5. In room phone didn't work, had them fix once but stopped working again.
6. TVs are small. Should be upgraded at least to 40 inch
7. Only 4 hangers in closet, no iron or ironing board
8. Some towels and sheets had stains
9. Gym had 2 machines (treadmill and bike) that were not functional. Bathroom in gym didn't have toilet paper, soap, water or towels
10. Room could use a dresser for storage
