I want to express my disappointment with the way in which Hotel Elizabeth Cebu handled a recent issue I encountered during my stay at their establishment. While I appreciate the overall ambiance, rooms, and cleanliness of the hotel, the way in which their staff treated me when I addressed a lost item issue was completely unacceptable.
During my stay, I accidentally left my jacket in the closet of my room. When I returned for it, I was made to wait for hours and was given no clear answers or updates on the situation. I was repeatedly told that there was nothing in the closet, despite my certainty that the jacket was there when I left it. I understand that it was my mistake to leave the item behind, but it is the responsibility of their staff to handle lost and found items in a professional and efficient manner. I am extremely disappointed with the lack of urgency and empathy displayed by their staff during this incident. Losing personal belongings is a stressful experience, and I felt that my concerns were not taken seriously. I am concerned for the safety and security of future guests, as the mishandling of lost items could have serious consequences if it were a wallet or phone left behind.
Based on my experience, I cannot in good conscience recommend Hotel Elizabeth Cebu to others. While the overall appearance and cleanliness of the hotel were satisfactory, the lack of professionalism and urgency displayed by their staff was a major letdown. I implore the management to take immediate action to address the issue of lost and found items and to ensure that the staff are properly trained to handle such situations in a professional and efficient manner. I hope that my feedback will be taken seriously, and that future guests will not have to endure a similar experience.
