We queued for check-in at 4:15 pm, and our turn ended at 5 pm. We booked 4 rooms and presented the confirmation number of these 4 rooms upon check-in. Not sure why it took them so long to verify. Despite being told our rooms were being cleaned, we had to follow up, and our rooms were only ready around 6 pm. Additionally, we had requested an extra bed for one of the rooms, but upon arrival, it wasn't prepared. We had to call housekeeping, and it took more than 30 minutes for them to set up the extra bed, further contributing to our unsatisfactory experience at Fili Hotel. This first experience at Fili Hotel was disappointing.

Booked my birthday celebration here in Fili.
Picked the Premier Deluxe: Premiere Deluxe Twin Bed for me and my friends to hangout.

The room was clean, the TV and Telephone greets you with your name on screen.
Wifi connection is flawless, which I appreciate.

The beds were crisp and clean with comfortable sheets & pillows, and the light switches were a little bit confusing and took me minutes to black out everything from the light.

There might be some minuscule maintenance issues in the baths. Tub stains, and a bit of dust in the crevice of LED lights.
The Toilets are great with warmed bidets

The shower water outlet in the tub didn't function as intended as I know about Hansgrohe bath hardware fixtures, but only the bathtub faucet worked.

A bit baffled that there are no Bath products to use near the bathtub, as the container is affixed in the shower area, so you’ll have to go to the shower area to get yourself some liquid bathing soap and shampoo from the showering room.

The rooms service food was great, but it took over 40 minutes for the food to arrive but I understand that they were making gourmet dishes from scratch so it’s understandable.

Overall as a luxury hotel, the experience wasn’t that bad. And had a great time regardless. Will I come back again?
Absolutely.

Great ambience, luxurious, good food! Breakfast buffet is really good!
FO staffs needs more training on being always smiling, and make sure to always greet guests, not that they just wait for the guest to speak and walk up to them before they entertain fully.
Kitchen and breakfast staffs were more accommodating. Construction still on going in the upper floors. We always hear noises at night. A bit hard to have a good night sleep. More noises at night than in daytime, e? Why? Hope they can address this, Nonetheless, everything is good and staffs were helpful.
mall /casino hallways near the staff exits or emergency exits and powder rooms at the ground floor, they have a bit of an obvious unpleasant smell. Please do something about this.