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ANGELO T
Makati, Philippines

terrible

Review of Fili Hotel Cebu
1.0 of 5 bubblesReviewed 31 Dec 2023via mobile
Despite being labeled as a "five-star" hotel, the room services and guest services operate at a notably sluggish pace. Safety deposit boxes are malfunctioning, and obtaining simple necessities like extra pillows involves an extensive waiting period. The overall experience lacks personalization compared to other hotels in the same category.
Date of stay: December 2023
Room Tip: Explore alternative resorts in the area before making a decision!
Trip type: Travelled as a couple
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Reviews (378)
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Reviewed 14 December 2023

It was very sad and traumatic experienced to book with a person named Minerva Nene Sanchez a.k.a Mimi Minerva who we lately discovered that she is a legit scammer, we booked 2 nights stay to her coz she's selling room vouchers from fili nustar casino players room and offer discounted price but when the day we arrive at the hotel she had plenty of alibis and told us that there's no room available. I had to travel hours just to get to fili hotel last weekend with my kids and just told that we can't check in because she cannot go inside the hotel. We spend thousands to pay her instantly but until now she can't give us the refund. I know she already spent it and it was very traumatic dealing with her. My kids are very sad because they were very excited at that time to stay at fili hotel and to have swimming but because of Minerva Nene Sanchez she ruined everything. I hope she won't scam other people just like what she did to us. I will attach her picture so you will be aware of her face. The scammer Minerva Nene Sanchez a.k.a Mimi Minerva on facebook.

Room tip: be sure to book your stay at the right person
Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank pachigirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 December 2023

The hotel was great. Rooms were very big. The bathroom was very spacious too. Not a lot of stores open as yet when it does I a, sure it will be better. It is kinda far from the main city but if you want to chill away from it all it is not bad. The breakfast buffet was the best. So much food and it tasted good; I will be back next time.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank rgeulen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 December 2023 via mobile

Finally, an Afternoon Tea in Cebu. The entire experience started with a very warm welcome from the staff. After giving our tea orders, the beautiful stand filled with versions of the sandwiches, scones and cakes. The Christmas theme made it very attractive. I started with the Chicken Pastel Puffs which was perfectly seasoned for me. The Sweet Ham & Queso de Bola Croquette Monsieur was delicious. I wish the portion was bigger. The star of the savoury offerings is the Pork Embutido Paste Sesame Crusted Pan de sal. The embutido paste did taste of embutido ! The pan de sal would have looked more authentic if the bread was not egg washed and had the more traditional look. The Pistachio scone was well thought of but it felt too dense inside. The flavour was spot on though. The clotted cream was ok and the jam had a texture of jelly and was too sweet and artificially flavoured for me. I am not a fan of Fruit cakes but I finished mine. The Raspberry macaron’s colour caught my attention as soon as the stand arrived. The Chocolate Hazelnut Crunch Yule Log was my favourite. It’s exactly what I expected it to be. It was beautifully made and decorated. The “extras” that came with the presentation like the snowman and santa figures with the white chocolate plaque with “Maligayang Pasko” made it more festive. There’s limited choices on the tea menu but what was on it was very traditional.

The staff headed by Jeryna were amazing. They were all very friendly, attentive, pleasant and had a smile on their faces. It was a pleasure to have met the hotel’s F&B manager Ej who took time to speak to us.

The general experience was EXCELLENT. I will be back bringing more family and friends.

Date of stay: December 2023
Trip type: Travelled with family
Thank abg112070
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 December 2023

Amazing service. From the concierge, to the reception, next the housekeeping, the culinary team, then we have the banquet team and of course events. Everyone was just 100%.

I would like to give a shout out to Kristel (greatest coordinator) , Thomas (events partner) and Chef Mac (culinary skills) for being so accommodating and for going the extra mile to really make the experience in Fili Hotel more than what we expected.

I will go back for sure. This time for leisure.

Room tip: Treat everyone well and they will treat you the best!
Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank sugarsanchez16
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 November 2023

We queued for check-in at 4:15 pm, and our turn ended at 5 pm. We booked 4 rooms and presented the confirmation number of these 4 rooms upon check-in. Not sure why it took them so long to verify. Despite being told our rooms were being cleaned, we had to follow up, and our rooms were only ready around 6 pm. Additionally, we had requested an extra bed for one of the rooms, but upon arrival, it wasn't prepared. We had to call housekeeping, and it took more than 30 minutes for them to set up the extra bed, further contributing to our unsatisfactory experience at Fili Hotel. This first experience at Fili Hotel was disappointing.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Jean Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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