The room is okay as usual considering that I always book a room in Marco Polo Cebu. However, during my recent stay, the smell of the room was kinda bad that I complained to the Housekeeping and only sprayed some air freshener. But the smell worsen. It made my head hurt, seriously. My mistake is that I didn’t request for a room change.
Dear jeanescare04,
I'm sorry to hear about your experience during your recent stay with us. Your concern about the smell of the room has been shared further with the Housekeeping team to ensure that valued guests such as you will have a better experience at the hotel.
Thank you again for sharing your observations with us and for providing us with the opportunity to improve our services. We look forward to your continued support.
Sincerely,
Maxime Schwalbe
General Manager
It's a great "non-beach" getaway. We were able to avail of a very early check-in to maximize our two-night stay recently. The rooms are good and clean. The AC temperature may need some work in adjusting the "coldness" inside the room. It is also nice to hang out in the Lobby Lounge especially when it is not too crowded. Breakfast buffet is always the best (but more bacon, please)
Dear kaefc2024,
Thank you for your wonderful review. We are so pleased to hear you enjoyed your stay. Here in Marco Polo Plaza Cebu, our ethos is to serve our guests with warmth, superior facilities, and the best food in town.
Here is to hope we shall see you again soon. That would also mean more relaxing time at the pool around the fresh and green surroundings only we can offer.
Yours sincerely,
Maxime Schwalbe
General Manager
It was a good experience. The hotel was clean and friendly staff. Check-in and check-out were smooth.
Dear robellasacamay,
Thank you for taking the time to leave us a review. We are delighted that you enjoyed your stay with us and thank you for appreciating our facilities and services. Our top priority is always to give the best customer service to valued guests like you.
Again, thank you, and we are excited to see you here again soon!
Yours sincerely,
Maxime Schwalbe
General Manager
The accommodation has facilitated the smooth implementation and best learning experience for us participants of the activity.
Dear carmelaabellar,
Thank you for your wonderful review. We are so pleased to hear you enjoyed your stay. The Marco Polo Plaza Hotel remains the premier hotel of Cebu. We are committed to providing our valued guests with the highest level of service in all areas.
We hope you will return to the Marco Polo Plaza and allow us to provide you with a marvelous stay.
Our warmest regards,
Maxime Schwalbe
General Manager
Cheap and dated but safe and close to the heart of the city. It’s an all-in-one hotel you have a buffet in the morning as well as a buffet in the evening. They have a really good brick oven pizza and plenty of drinks to choose from the hotel itself is dated and could use a renovation but for the price you’re paying around $60. It’s a bargain, this helps you close the city without the pollution
Dear 650navide,
Thank you for taking the time to leave us a review. We are delighted that you enjoyed your stay with us and thank you for appreciating our food and services. Our top priority is always to give the best customer service to valued guests like you.
The hotel has had several modification projects, some of which have been completed. We hope to be able to start the project again soon. We would be pleased to have you with us again in our newly renovated rooms.
Again, thank you, and we are excited to see you here again soon!
Yours sincerely,
Maxime Schwalbe
General Manager
