Very good customer service. Nice place. Near SM City Cebu. If you get bored, you can go outside. Near at Persimmons Place. You can stay there to drink beers, watch a live band and many more. A very good spot to stay here in Cebu

My Fiancé and I stayed twice at the Kiwi, once at the start of our holiday and again at the end.
The venue is ideally located and easy to find. Situated in quite a built up and busy area which is quite noisy during the day but peaceful at night.
The hotel was undergoing some renovation work when we were there which added to the noise and also meant everywhere was quite dusty.
The staff were very friendly and helpful at all times.
My big issue was the cleanliness of the two rooms we stayed in. Whilst appearing to be clean and well presented the bathrooms were in a shabby and unclean state.
Fixtures and fitting were poorly maintained and seem to be repaired in a very slapdash way.
The biggest problem was mould in both bathrooms we used. It seems the cleaners do not clean above head height with lots of dust on window sills and the shower unit. Both showers were very old and poorly maintained with one of the shower holders loose from the wall. This was repaired by banging a nail into it!
Mould was everywhere, in the tile grouting, around the sink unit, shower floor and the main floor. This looked very bad and is a health hazard. This could be easily rectified using the correct cleaning products. Whilst we did not get any infection it didn’t mean that others wouldn’t. Even though I asked for the bathrooms to be ‘deep cleaned’ they weren’t.
However, the overall cleanliness of the venue was very good. The restaurant/bar, general seating area and the indoor receptions rooms were spotless.
Amenities are very good and, as mentioned, staff very helpful. Wi-Fi was excellent also.
Free breakfast but very limited choice. There is a fine to be paid if you bring in your own alcohol however, we kept ours in our room.
My biggest issue, which the hotel has no control of, was what happens outside in and around the smoking area and outside the front of the building. Builders and locals constantly spitting on the floor, blowing noses onto the floor without a care for residents sitting outside.
Because I smoke, I was often outside at night and enjoyed buying items from the many local ‘house shops’ where stuff is very cheap. A bottle of rum is around £1 as is a packet of cigarettes. There are lots of street food stalls, which I wouldn’t advise westerners eating from as hygiene is a big issue.
It seemed safe to walk around the vicinity at night but there was an undercurrent feeling of potential danger as lots of the locals seemed to be very drunk every night.
My biggest concern was the amount of very young children that approached me, almost nightly, in the early hours of the morning offering themselves for money. I found this very distasteful and horrifying. It seemed there were a couple of residents’, older westerners, that were availing themselves of this opportunity but not, I have to stress, in using the hotel.
I did raise this issue with the security guard who is based there 24/7 and he assured me that if reported he would take action.
Overall, a good venue that needs some small improvement and one that will look after you.