This is a great place to stay. Everything you need is within the 3 towers. There are also a lot of restaurants and bars within walking distance. Sometimes it can be inconvenient to go from one tower to another.
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Steve C
Jersey, United KingdomPenny pinching must cost this hotel millions of dollars in lost revenue
Review of Crown Regency Hotel & Towers
Reviewed 20 Jan 2023
It's always an interesting experience to sit back and watch how business owners fail to succeed through extreme penny pinching and indifference to their customers needs.
Crown Regency is a text book example. A seemingly good building in a great location in the middle of Cebu. The rooms have been nicely upgraded and the internet is good. Now comes the penny pinching. The water for the shower is luke warm in the day time and then cold in the evening due to 'problems'. The TV doesn't work as the remote control has no batteries, and still doesn't after 5 days and 8 requests. The towels are thread bare and full of holes. The sheets aren't much better. The hotel breakfast buffet is one of the worst I've every experienced, and is expensive by local standards. The poor cleaning staff are run off their feet, getting the room cleaned daily was an impossible request, so was getting more than one sachet of coffee per day. The staff are generally pleasant and the hotel manager was very professional - obviously she's between a rock and a hard place.
Why are the owners running their business into the ground ? They should just employ professional managers and let them get on with it. Do they not see the abysmal reviews and not think they should take action ?
Date of stay: January 2023Crown Regency is a text book example. A seemingly good building in a great location in the middle of Cebu. The rooms have been nicely upgraded and the internet is good. Now comes the penny pinching. The water for the shower is luke warm in the day time and then cold in the evening due to 'problems'. The TV doesn't work as the remote control has no batteries, and still doesn't after 5 days and 8 requests. The towels are thread bare and full of holes. The sheets aren't much better. The hotel breakfast buffet is one of the worst I've every experienced, and is expensive by local standards. The poor cleaning staff are run off their feet, getting the room cleaned daily was an impossible request, so was getting more than one sachet of coffee per day. The staff are generally pleasant and the hotel manager was very professional - obviously she's between a rock and a hard place.
Why are the owners running their business into the ground ? They should just employ professional managers and let them get on with it. Do they not see the abysmal reviews and not think they should take action ?
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Fshah88
New York City, New York
8816
Date of stay: September 2021
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GunniStefans
Djupivogur, Iceland
12
I can give the hotel that the location is decent. But that's about the only positive thing I can say.
First of all, the hotel is pretty much dangerous to enter. The sunroof of the main entrance is almost broken down and objects constantly falling to the ground. They say they are working on fixing it. I stayed there for like 3 weeks, the whole time i did not see anyone work in it.
Everything else about this hotel is broken. The door system is completely broken. Almost every time I went out of the room. I needed to go down to main lobby to get my card fixed. And most of the time that did not even work. Somebody needed to come up with me and open the door with a master key. Literally going to the hotel takes an hour just to be able to open your hotel room.
They even transferred me between rooms, and that just made it worse. When I flush the toilet, water and dirt comes up form the shower drain.
The gym has not been cleaned for a year at least. Its filthy.
Swimming pool area was "under maintenance" the whole time.
Sky Experience is just closed.
Sauna is closed.
I would not recommend to anyone to book this hotel. With all the items broken, rest under maintenance. And lack of cleaning. I would say a fair rating of this hotel would be a 1/2 Star. Not 4 stars like they tell they are.
Room tip: I would just not pick this hotel at all.
Date of stay: March 2022
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Crown Regency, General Manager at Crown Regency Hotel & Towers, responded to this reviewResponded 26 April 2022
Hello GunniStefans,
Thank you for taking the time and effort to share your thoughts on Crown Regency Hotel & Towers. We have received your feedback regarding your recent stay experience with us and we would like to thank you for bringing these important matters to our attention.
We sincerely apologize for the shortcomings that you have encountered. We regularly conduct maintenance to ensure our guests won’t have to experience unpleasant incidents caused by function failures on our amenities; however, on this occasion, it seems that we failed to uphold our commitment to providing you with an excellent experience.
We would also like to apologize for the less than commendable service you received during your visit to our hotel.
Rest assured, we constantly strive to improve our services and overall amenities to keep our esteemed guests satisfied.
We have noted your comments with high regard and have relayed the information to the appropriate departments as this will help us to further improve the quality of our service.
If you would like to provide us with more information regarding your stay, it would be helpful for us to be able to investigate further. Please send us an email at marketing@crownregency.com.
We would love to welcome you again so we may turn your first impression around.
Once again, thank you, and wishing you a great week ahead.
Best Regards,
Henny
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
KC_Perth
Perth, Australia
187
Stayed there, unfortunately, for two nights because I had pre-paid. Its dirty, mosquito infested and lacks what a modern hotel needs. I had no hot water until when I was about to leave. Hot water heater wasn't working when I checked in and hotel administration knew very well but didn't inform to me until I complained again on 2nd day. Staff was polite as usual in a Filipino hotel but have no power to fix anything much. Don't be deceived by nice pictures on website. I got a shock when I checked in and saw the reception. TV remote didn't work properly and shower drain was choked. Even on 9th floor its noisy. I doubt in the cleaners are working. Never ever in this hotel again.
Date of stay: October 2021
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Crown Regency Hotels and Resorts, Guest Services / Front Office at Crown Regency Hotel & Towers, responded to this reviewResponded 14 October 2021
Dear KC_Perth,
Thank you for leaving an honest review. We sincerely apologise for the inconvenience you have encountered and for not meeting your expectations during your recent visit. We highly value guest experience and always strive to improve our service.
Please be informed that your comments are received with utmost urgency as this is not a usual experience our guests have when staying with us. If you would like to provide us with more information regarding your stay, we can investigate further and ensure this does not happen again. Please send us an email at marketing@crownregency.com
We thank you for staying at Crown Regency Hotel. We would love to welcome you again so we may turn your first impression around. Once again, thank you and wishing you a good week ahead.
Sincerely,
Crown Regency Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
princemhyq19
12
Good location, malawak yung flat, nice view specially nasa higher floors...but the building itself does not have own GENERATOR.. you'll be dead as meat inside your condo when times of black out. Specially if you are staying in a higher floors.. you have no choice but to literally use the staircase para bumaba or umakyat.. di ka din makakaluto kasi nga electric stove ang gamit dito... I don't know if the management do cares for their tenants or seems like WALA TALAGA SILANG PAKIALAM!! i'm staying here for 2 months now, and i signed for a long term stay..When I rented the place I clearly asked kung may generator in case of black out and they mentioned na meron sila generators and of course you can expect din naman na meron kasi nga condo and this is a building so its impossible na wala ding generators.. but to my surprise, wala pala..only tower 1 and 2 lang ang meron.. I hope the management and maraming tao din makabasa nito...
Date of stay: August 2021
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Crown Regency Hotels and Resorts, Guest Services / Front Office at Crown Regency Hotel & Towers, responded to this reviewResponded 17 November 2021
Dear princemhyq19,
Greetings from Crown Regency Hotel and Towers!
We thank you for taking the time and effort to share your thoughts. However, I’m afraid you may be referring to Ultima Residences located at Tower 3 and NOT Crown Regency Hotel & Towers located at Tower 1. We greatly apologize about the inconvenience you have encountered and appreciate you for bringing this matter to our attention. Rest assured, we have recognized and raised this complaint to the condo management.
To clarify, Crown Regency Hotel & Towers is a different building and management from Ultima Residences. The hotel has a fully functioning generator in an event of a power outage.
Once again, thank you and wishing you a good week ahead.
Sincerely,
Henny
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jairus J
Cebu Island, Philippines
1
via mobile
Bath tub molds. Cockroaches
Peeling paint.
This place needs renovation.
Housekeeping does not deliver complimentary water even if you ask for it. They keep making excuses. Sometimes they deliver sometimes they don't. Bathroom water pressure varies, hot water sometimes doesn't work. Vegetarian diet has no rice. If you ask for special diet for those with diet restrictions staff is inconsistent in granting the requests.
Date of stay: April 2020
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