It's always an interesting experience to sit back and watch how business owners fail to succeed through extreme penny pinching and indifference to their customers needs.

Crown Regency is a text book example. A seemingly good building in a great location in the middle of Cebu. The rooms have been nicely upgraded and the internet is good. Now comes the penny pinching. The water for the shower is luke warm in the day time and then cold in the evening due to 'problems'. The TV doesn't work as the remote control has no batteries, and still doesn't after 5 days and 8 requests. The towels are thread bare and full of holes. The sheets aren't much better. The hotel breakfast buffet is one of the worst I've every experienced, and is expensive by local standards. The poor cleaning staff are run off their feet, getting the room cleaned daily was an impossible request, so was getting more than one sachet of coffee per day. The staff are generally pleasant and the hotel manager was very professional - obviously she's between a rock and a hard place.

Why are the owners running their business into the ground ? They should just employ professional managers and let them get on with it. Do they not see the abysmal reviews and not think they should take action ?

This is a great place to stay. Everything you need is within the 3 towers. There are also a lot of restaurants and bars within walking distance. Sometimes it can be inconvenient to go from one tower to another.

I can give the hotel that the location is decent. But that's about the only positive thing I can say.

First of all, the hotel is pretty much dangerous to enter. The sunroof of the main entrance is almost broken down and objects constantly falling to the ground. They say they are working on fixing it. I stayed there for like 3 weeks, the whole time i did not see anyone work in it.

Everything else about this hotel is broken. The door system is completely broken. Almost every time I went out of the room. I needed to go down to main lobby to get my card fixed. And most of the time that did not even work. Somebody needed to come up with me and open the door with a master key. Literally going to the hotel takes an hour just to be able to open your hotel room.

They even transferred me between rooms, and that just made it worse. When I flush the toilet, water and dirt comes up form the shower drain.

The gym has not been cleaned for a year at least. Its filthy.

Swimming pool area was "under maintenance" the whole time.

Sky Experience is just closed.

Sauna is closed.

I would not recommend to anyone to book this hotel. With all the items broken, rest under maintenance. And lack of cleaning. I would say a fair rating of this hotel would be a 1/2 Star. Not 4 stars like they tell they are.