This hotel is a disgrace. Shabby, yes, spotty a/c, yes, no laundry service, no in room dining except for a downmarket Chinese cafetaria, sketchy but okay, but no hot water! In a hot Asian city! They said it would be on from 6 - 10 pm, but it wasn’t. And as I waited in their humid and shabby lobby I said … no, just no, and found (and paid once more for) a decent room. (Try the Marco Polo. No comparison. Breathed a sigh of relief as I entered.)
It's always an interesting experience to sit back and watch how business owners fail to succeed through extreme penny pinching and indifference to their customers needs.
Crown Regency is a text book example. A seemingly good building in a great location in the middle of Cebu. The rooms have been nicely upgraded and the internet is good. Now comes the penny pinching. The water for the shower is luke warm in the day time and then cold in the evening due to 'problems'. The TV doesn't work as the remote control has no batteries, and still doesn't after 5 days and 8 requests. The towels are thread bare and full of holes. The sheets aren't much better. The hotel breakfast buffet is one of the worst I've every experienced, and is expensive by local standards. The poor cleaning staff are run off their feet, getting the room cleaned daily was an impossible request, so was getting more than one sachet of coffee per day. The staff are generally pleasant and the hotel manager was very professional - obviously she's between a rock and a hard place.
Why are the owners running their business into the ground ? They should just employ professional managers and let them get on with it. Do they not see the abysmal reviews and not think they should take action ?
This is a great place to stay. Everything you need is within the 3 towers. There are also a lot of restaurants and bars within walking distance. Sometimes it can be inconvenient to go from one tower to another.
I can give the hotel that the location is decent. But that's about the only positive thing I can say.
First of all, the hotel is pretty much dangerous to enter. The sunroof of the main entrance is almost broken down and objects constantly falling to the ground. They say they are working on fixing it. I stayed there for like 3 weeks, the whole time i did not see anyone work in it.
Everything else about this hotel is broken. The door system is completely broken. Almost every time I went out of the room. I needed to go down to main lobby to get my card fixed. And most of the time that did not even work. Somebody needed to come up with me and open the door with a master key. Literally going to the hotel takes an hour just to be able to open your hotel room.
They even transferred me between rooms, and that just made it worse. When I flush the toilet, water and dirt comes up form the shower drain.
The gym has not been cleaned for a year at least. Its filthy.
Swimming pool area was "under maintenance" the whole time.
Sky Experience is just closed.
Sauna is closed.
I would not recommend to anyone to book this hotel. With all the items broken, rest under maintenance. And lack of cleaning. I would say a fair rating of this hotel would be a 1/2 Star. Not 4 stars like they tell they are.
Hello GunniStefans,
Thank you for taking the time and effort to share your thoughts on Crown Regency Hotel & Towers. We have received your feedback regarding your recent stay experience with us and we would like to thank you for bringing these important matters to our attention.
We sincerely apologize for the shortcomings that you have encountered. We regularly conduct maintenance to ensure our guests won’t have to experience unpleasant incidents caused by function failures on our amenities; however, on this occasion, it seems that we failed to uphold our commitment to providing you with an excellent experience.
We would also like to apologize for the less than commendable service you received during your visit to our hotel.
Rest assured, we constantly strive to improve our services and overall amenities to keep our esteemed guests satisfied.
We have noted your comments with high regard and have relayed the information to the appropriate departments as this will help us to further improve the quality of our service.
If you would like to provide us with more information regarding your stay, it would be helpful for us to be able to investigate further. Please send us an email at marketing@crownregency.com.
We would love to welcome you again so we may turn your first impression around.
Once again, thank you, and wishing you a great week ahead.
Best Regards,
Henny
Stayed there, unfortunately, for two nights because I had pre-paid. Its dirty, mosquito infested and lacks what a modern hotel needs. I had no hot water until when I was about to leave. Hot water heater wasn't working when I checked in and hotel administration knew very well but didn't inform to me until I complained again on 2nd day. Staff was polite as usual in a Filipino hotel but have no power to fix anything much. Don't be deceived by nice pictures on website. I got a shock when I checked in and saw the reception. TV remote didn't work properly and shower drain was choked. Even on 9th floor its noisy. I doubt in the cleaners are working. Never ever in this hotel again.
Dear KC_Perth,
Thank you for leaving an honest review. We sincerely apologise for the inconvenience you have encountered and for not meeting your expectations during your recent visit. We highly value guest experience and always strive to improve our service.
Please be informed that your comments are received with utmost urgency as this is not a usual experience our guests have when staying with us. If you would like to provide us with more information regarding your stay, we can investigate further and ensure this does not happen again. Please send us an email at marketing@crownregency.com
We thank you for staying at Crown Regency Hotel. We would love to welcome you again so we may turn your first impression around. Once again, thank you and wishing you a good week ahead.
Sincerely,
Crown Regency Management
