Clean and spacious room and bathroom. Love how they cook the omelet during the breakfast buffet. The veggie clear soup as well. Shoutout to the frontdesk officer Kris. Staff are helpful in many way even in suggesting what to do and where to go when in Cebu. The hotel has a nearby 24 hrs convenient store with branded overrun items that you can buy. The location is at the heart of the City. The 2 rooms booked for my family are overlooking the Cebu-Cordova link bridge. Will sure to come back.

This hotel is a disgrace. Shabby, yes, spotty a/c, yes, no laundry service, no in room dining except for a downmarket Chinese cafetaria, sketchy but okay, but no hot water! In a hot Asian city! They said it would be on from 6 - 10 pm, but it wasn’t. And as I waited in their humid and shabby lobby I said … no, just no, and found (and paid once more for) a decent room. (Try the Marco Polo. No comparison. Breathed a sigh of relief as I entered.)

It's always an interesting experience to sit back and watch how business owners fail to succeed through extreme penny pinching and indifference to their customers needs.

Crown Regency is a text book example. A seemingly good building in a great location in the middle of Cebu. The rooms have been nicely upgraded and the internet is good. Now comes the penny pinching. The water for the shower is luke warm in the day time and then cold in the evening due to 'problems'. The TV doesn't work as the remote control has no batteries, and still doesn't after 5 days and 8 requests. The towels are thread bare and full of holes. The sheets aren't much better. The hotel breakfast buffet is one of the worst I've every experienced, and is expensive by local standards. The poor cleaning staff are run off their feet, getting the room cleaned daily was an impossible request, so was getting more than one sachet of coffee per day. The staff are generally pleasant and the hotel manager was very professional - obviously she's between a rock and a hard place.

Why are the owners running their business into the ground ? They should just employ professional managers and let them get on with it. Do they not see the abysmal reviews and not think they should take action ?